CRM Plugin
CRM Plugin is the easiest way for your website visitors to connect with you over chats. All the website visitor has to do is to click on the chat button and use the connected messenger to chat with your business. Unlike live chats, the message history is not lost and it’s recorded in Kommo.
In this article, you will learn:
How to get started with CRM Plugin
How can I customize the CRM Plugin
How to install the CRM Plugin
How to get started with CRM Plugin
To get started with the CRM Plugin, go to the Leads section of your Kommo account, and click on the “Setup” button.
Click on “Add source” on the left side of the screen and select the CRM Plugin and click “Add source”
A modal window with the CRM Plugin settings will pop-up.
Do note: Before you can use the CRM Plugin, integrate at least one Messenger with Kommo. You can do it right in the modal window by dragging and dropping the desired messenger icon to the messenger slots and clicking on it. Follow the provided instructions to integrate it.
How can I customize the CRM Plugin?
You can customize the CRM Plugin to your liking with ease.
You can choose:
CRM Plugin size and radius: Live preview will help you get an idea of how it’s going to look like. Tailor it to your liking.
Do note: chosen chat icons will change their size and radius too, depending on the size of the button itself.
Color: Also previewable in live time. Make it pretty!
Margin: This setting will help you position the button on your website just the way you like it.
Do note: Some people use low-resolution screens, so be careful with setting the margin settings too high. You may end up putting the CRM Plugin in the middle of the screen for someone.
Fixation of the button: if your website is scrollable, leaving this setting ‘On’ will make sure the button remains in place during scrolling.
You can select the chat icons orientation – vertical or horizontal. The icons are shown when the chat button is clicked.
You can also set the animation of the button while it’s idle. Selecting different options is previewed live in the settings window. Pick your groove!
In new version of Kommo, there is a new way to customize your CRM Plugin with a welcome message
This message will be shown to the user to grab their attention while on your website. In addition to these options, you can custom header, add an avatar image and choose to show the sender name.
We also have an amazing addition to the CRM Plugin – Chatbot! Now it is much easier to handle your conversations even without human intervention. To learn more visit our Online Chatbot article
How to install the CRM Plugin?
To begin, select the messenger you’d like to use. Don’t forget to connect them first, otherwise they won’t be shown on your website.
In the Website section, add your website’s URL.
Click “Save” and if everything was done correctly in bottom section of CRM Plugin setting code will appear.
Just copy it and paste in body section of your website.
Ta-daaa, the CRM Plugin is installed. Nice and pretty, just like the one on our own website:
🏆 Related use cases
CRM for Event Planners – How B_Entertained DJs and More increased response speed by 50%
CRM for Realtors – How MC17 increased work efficiency by going online with Kommo