Billing FAQs

A: Processing usually takes 10–15 minutes. If the status doesn’t update after that, contact Kommo support via chat in your workspace or WhatsApp.

A: No. The subscription applies to the entire workspace, so all users must remain on the same plan.

A: The shortest subscription is 6 months.

A: Yes, there are discounted rates for 9-, 12-, and 24-month plans.

A: Yes, you can extend your subscription, upgrade the plan, or add more seats anytime from the Billing page. However, once purchased, a subscription cannot be shorten. Learn more about managing your subscription here.

A: Yes, you can add new seats anytime, and the cost is adjusted (prorated) based on how much time is left in your subscription. Find more details here.

A: The available payment methods are:

• Brazil – Credit card or Pix
• Other countries – Card or PayPal

A: Payments are in USD for all countries except Brazil, where they’re processed in Brazilian Real (BRL). If you’d like to pay in your local currency, you can reach out to a local Kommo partner.

A: Yes, you can cancel your subscription anytime. Cancellation takes effect at the end of your billing period, and you’ll keep access until then. Note that no refunds are issued for unused time, except in special cases reviewed individually.

A: Payments made to Kommo are non-refundable, unless otherwise stated in this Refund Policy, the AI agent Terms, or required by applicable law. Find more details here.

A: You can find all your invoices in Billing → Order history.

A: Yes. You can update your billing information when creating a new order. To do this, you’ll need to turn off renewal payments and place a new order. Learn more in this article.

If you want to update billing information for an existing order, contact Kommo support via chat in your workspace or WhatsApp.

A: Your order will appear as Pending in Billing → Order history. You can retry with a different payment method. Check out this guide for more details.

If your payment still fails, contact your bank or Kommo support.

A: Each Kommo plan — Base, Pro, Advanced, Enterprise — includes different features and usage limits. Learn more about the plans in this article.

A: Each plan has its own limits for leads, contacts, companies, AI usage, AI agents, connected WhatsApp numbers, and Instagram accounts. See more information here.

A: Yes. You can upgrade your plan in Settings → Billing at any time. To learn how to do it, check out this article.

To downgrade your plan, you need to contact Kommo support via chat in your workspace or WhatsApp. All plan changes apply to the entire workspace.

A: Yes. Once the subscription becomes inactive, access to paid features will be restricted until payment is completed.