Instagram: How to connect Instagram with Kommo

June 26, 2024

Take your business to the next level by connecting Kommo with the official Messenger API for Instagram. With this latest integration you can send messages, images, react to story mentions, use quick-reply buttons, and set up welcome messages — all within Kommo. Everything works in accordance with Instagram’s rules and restrictions and you can rest assured that the integration is stable and risk-free for your Instagram account.

In this article, you will learn about:

Before you begin

To start integrating your accounts, ensure you have the following:

  • Instagram Business Account: If you currently have a regular Instagram account, you will be prompted to switch to a professional account during the setup process.
  • Facebook Business Page: If you are using a regular Facebook account, you will need to add or create a Facebook Business page during the setup.
  • Connection between Instagram and Facebook: If your Instagram and Facebook accounts are not yet connected, you will be guided to link them during the setup process.

Connection and setup

To connect the integration:

  1. In Kommo, head over to Settings > Integrations > Instagram.

  1. Click Sign in to Facebook.

  1. You will then be directed to Facebook. Click Continue as “Your Business page name”.

Note: To use our Instagram integration, you need to log in with your Facebook account. If you also use our Facebook integration (for Messenger, Comments, Lead Ads Forms, or Facebook Ads), make sure you're logged into both with the same Facebook profile. Additionally, your Facebook account must have a verified primary email address.

  1. Connect to your Instagram by clicking Get started.

  1. Put in your account info and then click Log in.

  1. Select a Facebook page to be associated with your Instagram account and then click Next.

Note: This page will only show up if you haven’t connected your Facebook with your Instagram account. If you have, you will automatically be directed to step 8.

  1. Allow Kommo to access your messages by clicking on the toggle and then click Next

  1. Select the Business account that you want to integrate with Kommo. You have the option to choose the current and future businesses or just the current business. If you choose both options, Kommo will have access to your current businesses as well as any future businesses you create. If you opt for current businesses only, Kommo will have access solely to the businesses you select.
  2. After that, click Continue.

  1. After that, choose the Pages that you want to connect with Kommo. Here, you will also have the option to choose the current and future pages or just the current page. Click Continue once you’re done.

  1. Next, you need to choose the Instagram account that you want to integrate with Kommo. If you choose both options, Kommo will have access to your Instagram Accounts as well as any Instagram Account you create in the future. If you opt for your current Instagram Account only, Kommo will have access solely to the account you select. After that, click Continue.

  1. Review the permissions that you have to grant in order to connect your Instagram to Kommo, after that, click Save.

  1. Your Instagram is now connected to Kommo. Click Got it and you will be redirected back to Kommo.

  1. Once you're logged in, simply click on the + Add page button to select the tools you want to use on the Instagram messages and stories & Comments.

The integration is now complete, providing immediate access to messaging, mentions on stories, and quick-reply buttons.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.

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