Terms Of Use Agreement

By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site and you should not use the services. This agreement applies to all services of QSOFT, including, but not limited to “Kommo.com”.

Your use of QSOFT products, software, services and web sites (referred to collectively as “Services” in this document) is subject to the terms of the legal agreement between you and QSOFT.

"Customer" means the legal entity or individual that registers an account with QSOFT and is responsible for payment and compliance with this Agreement.

"User" means any individual authorized by Customer to access or use the Services under Customer's account.

"Client Data" means any data, content, prompts, files, or information submitted by Customer or Users to the Services.

"AI Features" refers to artificial intelligence functionality offered by Kommo, including AI Agent.

By using our Site or Services, you represent that you are either (a) a Customer accepting this Agreement on behalf of a legal entity, or (b) a User authorized by a Customer to access the Services. If you do not agree to these terms, you must not use the Site or Services.

If you do not agree to these terms, you will not be able to use this website or service for any purpose, so please review these terms carefully:

You agree to the terms and conditions outlined in this Terms of Use Agreement (the “Agreement”) with respect to our Site and Services.

This Agreement constitutes the entire agreement between you and us with respect to the Site and the Services and supersedes all prior or contemporaneous communications, understandings, and agreements relating to the same subject matter.

We may update these Terms from time to time. If we make material changes, we will post the updated version on the Site and update the “Date of Last Revision” above.

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site and Services are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site or any part of feature of the Services, except as allowed by Section “Limited License; Permitted Uses” below, is strictly prohibited.

You do not acquire ownership rights to any content, document or other materials viewed through the Site or Service. The posting of information or materials on the Site and Service does not constitute a waiver of any right in such information and materials. Certain content may be owned by third parties and is used subject to applicable rights and permissions.

“Kommo.com” and related names, logos, and marks used on the Site may be trademarks or service marks of QSOFT or their respective owners. Other product and company names mentioned on the Site or in connection with the Services may be the trademarks of their respective owners.

Subject to your compliance with this Agreement, QSOFT grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and the Services for their intended lawful purpose.

No license or right is granted to use any part of the Site, the Services, or their content in any manner not expressly permitted by this Agreement.

Your license for access and use of the Site and Services and any information, materials or documents (collectively defined as “Content and Materials”) therein are subject to the following restrictions and prohibitions on use:

You may not:

1. copy, print (except for the express limited purpose permitted by Section “Limited License; Permitted Uses” above), republish, display, distribute, transmit, sell, rent, lease, loan, or otherwise make available all or any portion of the Site, the Services, or any Content and Materials obtained through them;
2. use the Site or Services or any materials obtained from the Site or Services to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism;
3. create compilations or derivative works of any Content and Materials from the Site or Services;
4. use any Content and Materials from the Site or Services in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties;
5. remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the Site or Services;
6. make any portion of the Site or Services available through any timesharing system, service bureau, the Internet or any other technology now existing or developed in the future;
7. remove, decompile, disassemble or reverse engineer any software included in the Site or Services, except to the extent such restriction is prohibited by applicable law, or use any network monitoring or discovery software to determine the Site or Services platform architecture;
8. use any automatic or manual process to harvest information from the Site or Services;
9. use the Site or Services for the purpose of gathering information for or transmitting (1) unsolicited commercial email; (2) email that makes use of headers, invalid or nonexistent domain names, or other means of deceptive addressing; and (3) unsolicited telephone calls or facsimile transmissions;
10. use the Site or Services in a manner that violates any state or federal law regulating email, facsimile transmissions or telephone solicitations;
11. export or re-export the Site or Services or any portion thereof, or any software available on or through the Site or Services, in violation of the export control laws or regulations of the United States.

The restrictions in this section do not apply to security research expressly permitted under QSOFT’s Vulnerability Disclosure Program, to the extent such research is conducted in accordance with that program.

You may provide links to the Site and our Services, provided:

1. that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site and Services,
2. your site does not engage in illegal or pornographic activities,
3. you discontinue providing links to the Site and Services immediately upon request by us.

The Site and Services may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site and Services is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s or sponsor’s materials.

Our Service requires you to register. If you register, you agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information.

Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name or username; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use. You are responsible for maintaining the security of your account and password. You are also responsible for all Content posted and activity that occurs under your account.

We do not warrant that the Site or the Services will be uninterrupted, error-free, or free of viruses or other harmful components, or that defects will be corrected. We may change, suspend, or discontinue features or functionality at any time.

We do not represent or warrant that the information available on or through the Site and Services will be correct, accurate, timely or otherwise reliable.

We may make changes to the features, functionality or content of the Site and Services at any time.

We reserve the right, in our sole discretion and subject to applicable law, to edit or delete any documents, information, or other content appearing on the Site or the Services.

Third-party content may appear on the Site or the Services or may be accessible through links. We do not control and are not responsible for third-party content. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties are those of the respective authors or providers and not of QSOFT.

We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information.

Any reviews, suggestions, ideas, or other comments voluntarily submitted by you regarding the Website or the Services (“Feedback”) may be used by QSOFT without restriction and without any obligation to compensate you. You acknowledge that QSOFT may use such Feedback for any purposes related to the Website, the Services, and QSOFT’s business. QSOFT shall have no obligation to treat Feedback as confidential information; provided, however, that this paragraph shall not apply to Client Data, which shall be processed in accordance with the Privacy Policy and any other applicable written obligations of QSOFT.

The collection, use, disclosure, retention, and protection of information provided through the Site and Services are governed by the Privacy Policy and any applicable written commitments made by QSOFT.

We may provide access to, integrate with, or advertise third-party products or services (“Merchants”). Your dealings with any Merchant are solely between you and that Merchant unless expressly stated otherwise by QSOFT.

Your use of, or purchase from, any Merchant is at your own risk and subject to the Merchant’s terms, conditions, and policies. Except as expressly stated by QSOFT, we disclaim responsibility for third-party goods, services, or content.

To the maximum extent permitted by applicable law, QSOFT is not liable for damages arising from transactions or interactions between you and any Merchant or from information or content provided by Merchants.

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on any Merchant sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

The Site and Services may interoperate with, connect to, rely on, or enable access to third-party channels, platforms, applications, APIs, integrations, communication services, social media services, messaging services, and other third-party technologies or services, whether currently available or made available in the future, including, by way of example only, Instagram, Facebook, TikTok, Google, and other current or future third-party products, providers, or environments.

You acknowledge and agree that the availability, performance, compatibility, functionality, message delivery, permissions, approvals, and continued operation of any such third-party channel, platform, or integration depend on factors outside our control, including third-party terms, platform rules, API limitations, technical requirements, account eligibility requirements, content restrictions, rate limits, outages, deprecations, suspensions, removals, access changes, or other acts or omissions of the applicable third party. We do not control and are not responsible for any such third-party channel, platform, integration, application, API, or provider, and we do not warrant that any current or future third-party channel, platform, integration, or related functionality will remain available, compatible, approved, or supported for any period of time. You are solely responsible for complying with all applicable third-party terms, policies, rules, and applicable law in connection with your use of any such third-party channel or integration with the Site and Services.

Our Privacy Policy, as updated from time to time, forms part of this Agreement and describes how we collect, use, disclose, retain, and otherwise process personal data. You must review this Privacy Policy by clicking on this link.

If you purchase from us or from a Merchant, you represent and warrant that: (i) any payment information you provide is true, accurate, current, and complete; (ii) charges incurred by you will be honored by your payment provider; and (iii) you will pay all charges incurred at the prices in effect at the time they are incurred, including applicable taxes.

The Site and Services may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives (particularly with respect to product and service offerings), that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site and Services, words like “anticipates,” “expects,” “believes,” “estimates,” “seeks,” “plans,” “intends,” “will” and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and Services and the information contained herein does not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.

The Site and the Services may contain links to other websites. We are not responsible for the content, accuracy, availability, or opinions expressed on such websites, and the inclusion of any link does not imply our approval or endorsement unless expressly stated by us.

The Site and the Services may contain information about QSOFT and its offerings. We do not undertake any obligation to update such information except as required by applicable law.

You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and our Services and the Content and Materials provided therein.

Customer should review this Agreement before purchasing any goods or Services. By purchasing any goods or Services, Customer accepts this Agreement.

Customer represents and warrants that: (i) any payment information provided is true, accurate, current, and complete; (ii) charges incurred will be honored by the payment provider; and (iii) Customer will pay all charges at the prices in effect at the time incurred, including applicable taxes.

Customer shall be responsible for all charges incurred through use of Customer’s password. Customer agrees to keep his or her password confidential and to notify QSOFT within 24 hours of any breach of this Contract or unauthorized use of the password. QSOFT does not protect Customer from unauthorized use of Customer’s password.

Your right to use the Site and Services is not transferable or assignable. Any username, password or right given to you to obtain information or documents is not transferable or assignable.

The content, organization, compilation, digital conversion, and other materials provided by QSOFT are protected by applicable intellectual property and proprietary rights. Customer may not copy, redistribute, publish, or otherwise exploit such materials except as expressly permitted by this Agreement or by law.

QSOFT reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and Services and to remove any goods and services for sale. Upon notice published over the Service, QSOFT may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site and Services in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site and Services with respect to transactions occurring after said date.

Terminology Note: In this section, “User” refers to any individual accessing AI Features through Customer’s account. Customer remains responsible for all use of AI Features by Customer and its Users, and for ensuring compliance with this Agreement and applicable law.

Kommo offers users access to a variety of artificial intelligence (AI) features. These features are powered by large language models (LLMs) provided by third-party companies (“Third-party LLM provider”) and/or AI models and vector databases developed and maintained by QSOFT.

Personal data processed through AI Features may be processed by third-party AI providers and other service providers in the United States or other jurisdictions, as further described in the Privacy Policy.

Accuracy. AI-generated output may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable for a particular purpose. Do not mislead others into thinking the output was generated by a human. Do not rely on or encourage others to do so without verifying its accuracy and suitability. QSOFT does not provide any guarantees or assurances about the accuracy, reliability, or suitability of the output generated.

Client can provide links with content for use in the AI Suggested Reply feature only from publicly accessible websites or other sources when its use (including data extraction) is explicitly allowed and/or when the Client has the required permissions.

Customer is responsible for all use of AI Features by Customer and any Users accessing the Services through Customer’s account.

QSOFT may process data submitted to AI Features to provide, secure, maintain, and support the Services. To the extent QSOFT uses Client Data to improve the Services, develop product features, or perform analytics, such Client Data will be used only in anonymized or aggregated form, unless otherwise expressly described in the Privacy Policy, applicable customer documentation, or product settings made available by QSOFT.

Certain artificial intelligence functionality may be offered by Kommo as a separate paid add-on under the name AI Agent. The purchase, access to, and use of AI Agent and any related AI Agent Packages, Credits, and functionality are subject to the AI Agent Terms, which supplement these Terms. The Kommo Privacy Policy and Refund Policy also apply to AI Agent, except as expressly stated otherwise in the AI Agent Terms. In the event of any conflict between these Terms and the AI Agent Terms, the AI Agent Terms will control solely with respect to AI Agent.

Accessibility: QSOFT may monitor, restrict, suspend, or discontinue access to AI Features where reasonably necessary to protect the Services, comply with law, enforce this Agreement, address abuse or security risks, or respond to third-party rights claims.

QSOFT reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates (collectively, ’Affiliated Parties’) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site and Services.

The Site, the Services, and all content and documents made available through them are provided on an “as is” and “as available” basis, to the maximum extent permitted by applicable law. QSOFT disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

The Site and the Services may contain bugs, errors, interruptions, or other limitations. To the maximum extent permitted by applicable law, QSOFT and its affiliates are not liable for damages resulting from such issues except as expressly provided in this Agreement.

To the maximum extent permitted by applicable law, QSOFT and its affiliates are not liable for any indirect, special, incidental, consequential, or punitive damages arising out of or relating to the Site, the Services, or this Agreement.

Except as expressly stated in the Privacy Policy or other applicable written commitments, QSOFT does not guarantee that information transmitted through the Site or the Services will always be secure or free from unauthorized access.

The negation and limitation of damages set forth above are fundamental elements of the basis of the bargain between us and you.

The disclaimers and limitations in this Agreement are a material part of the basis on which QSOFT makes the Site and the Services available.

No oral or written information or advice obtained by you from QSOFT through the Site, the Services, or otherwise creates any warranty unless expressly stated in a written agreement signed by QSOFT.

To the maximum extent permitted by applicable law, you are responsible for implementing appropriate safeguards, virus protection, and backup procedures for your systems and data.

1. We and any affiliated party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (1) any errors in or omissions from the site or any services or products obtainable therefrom, (2) the unavailability or interruption of the site or services or any features thereof, (3) your use of the site or services, (4) the content contained on the site or services, (5) any loss or disclosure of information from you or your company or (6) any delay or failure in performance beyond the control of a covered party.
2. QSOFT’s total aggregate liability shall not exceed the total fees paid by Customer to QSOFT during the twelve (12) months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by applicable law, neither QSOFT nor any of its affiliates, dealers, or suppliers is liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities.

The limitations of damages set forth above are fundamental elements of the basis of the bargain between QSOFT and Customer.

Some jurisdictions do not allow certain limitations of liability or exclusions of warranties. In such jurisdictions, some of the above limitations or exclusions may not apply to you to the extent prohibited by law.

A valid credit card is required for payment on accounts.

Except as expressly provided in a separate written refund policy or as required by applicable law, fees and deposits paid to QSOFT are non-refundable. Refund eligibility, exceptions, and refund request procedures are governed by the Refund Policy, as updated from time to time, and by applicable law.

If you enroll in recurring payments, your subscription will renew automatically unless you cancel before the renewal date. We may charge the applicable renewal fee up to three (3) days before the renewal date, where permitted by applicable law and the payment method terms. If you cancel before the renewal charge is processed, your subscription will not renew for a further term.

The fee for the full subscription term is billed in one lump sum at the start of the paid subscription period unless expressly stated otherwise in writing. During the subscription term, Customer may change plan size or service level. Any change may require an adjustment to the applicable fee.

We may change fees for the Services from time to time.

For any upgrade or downgrade in your plan level, the credit card you have provided will be automatically charged the new rate at the start of your next billing cycle.

Downgrading your Service may cause the loss of Content, features and capacity of your Account. QSOFT does not accept any liability for such loss.

All fees for a subscription term are billed in full at the start of the applicable paid subscription period unless otherwise expressly stated by QSOFT in writing.

All fees are exclusive of all taxes, levies or duties imposed by taxing authorities and you shall be responsible for payment of all such taxes, levies or duties, excluding only United States (federal and state) taxes.

You are solely responsible for properly cancelling your account. You can cancel your Account at any time by requesting this in writing.

QSOFT may suspend or terminate your account, or refuse current or future use of the Services, if you materially breach this Agreement, fail to pay applicable fees, create security or legal risk, or as otherwise permitted by applicable law. Where commercially reasonable, QSOFT will provide notice and an opportunity to cure before termination.

QSOFT may use information regarding Customer’s use of the Site and the Services in accordance with this Agreement and the Privacy Policy.

Your use of the Service and the Website is at your sole risk. The service is provided on an “as is” and “as available” basis

Technical support is provided only to paying account holders unless otherwise expressly stated by QSOFT and is generally available via email or through the Website. Response times for technical support are targets only and are not guaranteed. Under some circumstances, a response may take more than five (5) business days. You understand that QSOFT may use third-party vendors and hosting partners to provide the hardware, software, networking, storage, payment processing, and related technology required to operate the Services.

Governing Law. These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles, except to the extent that mandatory provisions of applicable law in your jurisdiction of residence apply and cannot be waived or limited by contract.

Any cause of action arising out of or relating to the Site, the Services, or this Agreement must be brought within one (1) year after the claim arose, unless a longer period is required by applicable law.

All claims are subject to the disclaimers, exclusions, and limitations of liability set out in this Agreement to the maximum extent permitted by applicable law. The language in this Agreement will be interpreted according to its fair meaning and not strictly for or against either party. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger.

If any provision of this Agreement is held to be invalid or unenforceable, that provision will be construed to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. If any content on the Site or relating to the Services conflicts with this Agreement, this Agreement controls unless a separate written agreement with QSOFT expressly provides otherwise.

Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

Sections that by their nature should survive termination of this Agreement will survive, including provisions relating to payment obligations accrued before termination, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by us to collect or recover damages for, or obtain any injunction relating to, Site operations, intellectual property, and our services, shall be settled solely by binding arbitration in accordance with the commercial arbitration rules of Judicial Arbitration and Mediation Service (“JAMS”) through its offices in San Francisco, California.

The arbitration will be conducted on an individual basis only and not as a class, consolidated, representative, or private attorney general action, to the extent permitted by applicable law.

The arbitration shall be conducted in San Francisco, California, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

Either party may seek interim or preliminary relief from a court of competent jurisdiction in San Francisco, California, where necessary to protect that party’s rights or property pending completion of arbitration. Arbitration fees and costs will be allocated in accordance with the applicable JAMS rules and governing law, and the arbitrator may award fees and costs as permitted by law.

Date of Last Revision: [27/04/2026]