Ongoing conversions - this one will always know how many clients need your attention right now. The conversation is considered ongoing until you click “close conversation”. Unanswered conversations - this one will show how many clients have not got your answer yet. The conversation is considered to be unanswered if the last message of conversation was incoming and you have not closed the conversation manually. Median reply time - shows you the median time you need to answer incoming messages. Longest awaiting reply - lets you know how long the client has been waiting and who waits the most.
Lead sources widget
Won leads - this one shows how many leads you or your team put to the won stage for the chosen period; Active leads - this one shows how many leads you have on your active stages of the pipeline; Lost leads - counts all leads sent to “Lost”; Leads without task - shows how many leads you have with no task assigned.