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Instagram CRM integration

Sales conversations
start in Instagram

Instagram is more than a social network — it’s a serious sales channel. Kommo makes sure that every conversation sparked by your content lands in front of your team instantly. And thanks to built-in sales tools like task management, notes and internal chat, they’ll be equipped to transform messages into customers.

Instagram messaging

Fully synced

Get Instagram messages in your CRM inbox instantly. Every conversation will be synced in real-time to the lead’s profile alongside interactions you’ve had in other channels. Even sweeter: you don’t need to switch apps to keep the conversation going. Hello, perfectly unified profile for each lead!

Instagram greeting messages

Create a winning
first impression

Start the conversation off strong with a media-rich greeting that gets leads talking. With the Messenger API for Instagram, you can create a custom message that nudges leads in the right direction with lists, images or call-to-action buttons, such as “Book an appointment” or “Apply coupon”.

Instagram story mentions

Never miss
a mention again

Someone tagging your brand is the perfect moment to start a conversation — and now you can! Whenever someone mentions your business in their story, it will be added to their Kommo profile. This keeps you on top of every brand mention, plus gives you the chance to connect with potential customers in a totally new way.

Instagram quick replies

As easy as tapping
a button

Quick replies put pre-made messages literally at your customers’ fingertips. Not only does it save them time, these “prompts” also help point them in the right direction. Instagram quick replies are added within Salesbot, and are totally customizable. Use them for everything: showcasing content, routing inquiries to the right department, qualifying leads — the possibilities are endless.

🏎️💨 Test drive Kommo free for 14 days. No credit card required!