Once you turn on the NPS bot, you will see a “send NPS” button inside the chat.
When launched, NPS bot will ask your client to assess the quality of the service on a scale from 1 to 10.
By default, bot marks conversations closed:
- once bot receives an answer, or
- If bot does not receive an answer within 24 hours.
But you can easily change that here:
Bot will also notify the lead's responsible user if you get a score of 6 or below. You can change this on the ‘Condition’ step of the NPS bot.
The Dashboard section has a widget that will show you the average NPS score, as well as the numbers of top scores, middle scores and low scores within the selected time period. To learn more, visit our Dashboard-Advanced article
Need more help in setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us on Facebook.
Not a user yet? Visit our tour page or contact us for a demo.
