A complete guide to the Kommo Enterprise plan

The Enterprise plan is a custom CRM solution tailored to your organization's specific needs. Unlike Base, Advanced, or Pro, which come with fixed feature sets and per-seat pricing, the Enterprise plan lets you build a plan that fits your team’s exact needs, including support and services, security, and usage limits.

At its core, the Enterprise plan is about two things: dedicated human support and a setup that scales with you. What truly sets it apart, though, is that you're not navigating on your own; you have the Kommo team behind you every step of the way. 🤝

The Enterprise plan is built for organizations that need a CRM system that goes beyond what standard plans can accommodate; whether that's in terms of scale, security, or the level of hands-on support they require.

It's a strong fit if your business:

• Needs a dedicated point of contact who knows your account, understands your needs, and provides personalized guidance.
• Requires faster response times, priority handling, and accelerated resolution when support issues arise.
• Operates with strict security or compliance requirements that demand SSO, enterprise-grade data protection, and SLA-backed processing.
• Runs high-volume conversations that require more AI agents than any standard plan allows.
• Has specific needs around features, limits, or integrations that don't fit a standard package.

Not every Enterprise client needs every feature in the lineup. That's the point; the exact scope is determined through a conversation with Kommo's expert team, based on what you actually require.

Here's a quick overview of how Enterprise stacks up against Kommo's other plans:

The Enterprise plan includes Kommo’s entire AI suite, plus an additional layer of security, control, and dedicated support. Here's a deep dive into what sets it apart.

On Enterprise, you don't just have access to support — you have a team invested in your success.

a) Dedicated account manager — One person who knows your account, your setup, and your goals. No re-explaining, no delays.

b) Priority support — Skip the queue. Faster responses from Kommo's most experienced specialists.

c) Priority issue resolution — Critical issues get escalated immediately. You're never waiting in line.

Enterprise gives your IT and security teams the infrastructure to manage a large organization safely.

a) Single sign-on (SSO) — Log in through your existing identity provider. Easier access management, stronger security at scale.

b) Enterprise-grade security — Enhanced data protection for organizations with strict compliance requirements.

c) Priority data processing / SLA — Your data is processed with priority, backed by a formal service-level agreement.

d) Scheduled backups — Automated, regular backups keep your data safe and recoverable at all times.

Enterprise includes the complete Kommo AI suite — with limits defined around your actual needs, not a fixed cap. During your discovery call, Kommo's team will work with you to determine the right scale for your operation.

Here's what that means in practice:

On the Enterprise plan, you can run as many AI agents as your business needs.

Each Kommo AI agent can:

• Respond instantly to incoming messages across WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, and more — 24/7, with no human intervention.

• Ask qualifying questions, recommend products, and automatically move leads through your pipeline.

• Handle voice messages — transcribing and replying to incoming audio without a human agent.

• Manage bookings by checking availability, proposing slots, and confirming bookings directly in chat.

• Hand off conversations to a human agent the moment the situation calls for it.

• Reply in multiple languages, switching automatically based on the customer's language.

Available to your entire team inside every lead profile, Copilot works as an internal AI assistant; not for client-facing chat, but to help your team move faster. It surfaces real-time context, flags unanswered questions, and suggests field values to keep your lead data clean and complete.

This feature is a part of the Kommo Copilot. Simply switch on analyst mode and ask plain-language questions about your sales data like “How many leads were closed this month?” or “Which channel is driving the most revenue?” and get instant answers with tables or charts, right inside the chat.

Beyond the Enterprise-exclusive features, the plan includes the full Pro feature set with custom limits built around your organization's actual needs:

• Custom active leads, contacts, and custom fields: No standard cap; limits are determined by your specific volume.
• Unlimited channels: Connect as many WhatsApp numbers, Instagram accounts, and other messaging channels as your operation requires.
• Full booking and scheduling tools: AI-powered appointment booking with unlimited booking calendars, appointment types, and meeting creation directly inside lead cards.
• Audience activation: Build dynamic audience segments, sync them to ad platforms like Facebook and Google, and track campaign ROI — all inside Kommo.
• ROI analytics and full data exports: Unlimited history, advanced reports, win/loss analysis, and lead scoring to give your team a complete picture of performance.
• Workflow automation: Unlimited Salesbots, no-code bot builder, pipeline automation, broadcasting, and triggered sequences to handle the repetitive work at scale.

Kommo Enterprise pricing doesn't follow a fixed structure, because no two Enterprise plans are the same.

One client might primarily need a dedicated account manager and priority support. Another might require a large-scale AI agent deployment with custom limits and SLA-backed processing. Either way, you're only paying for what your business actually needs.

Pricing is available monthly, semi-annually, or annually, and is presented in a formal proposal after Kommo's team has worked through your requirements with you.

Getting Enterprise isn't just clicking a checkout button; it's a consultative process designed to ensure Kommo fits your organization. Here's how it works:

1. Submit your request: Click “Talk to us” on the Enterprise plan and fill in your contact details. A Kommo sales rep will reach out to you.
2. Discovery call: Your rep schedules a call to learn about your team, workflows, and requirements.
3. Technical qualification: Kommo's team reviews your requirements to confirm they can serve your needs. An NDA may be required at this stage.
4. Custom proposal: Kommo prepares a tailored proposal mapping your requirements to what Kommo can provide, with monthly, semi-annual, or annual pricing options.
5. Negotiation and contract: Terms are aligned, reviewed with your legal team if needed, and signed.
6. Onboarding: Your dedicated account manager takes it from day one.

If your organization needs more than a standard CRM plan — more support, more flexibility, more control — the Kommo Enterprise plan is worth a conversation.

Start your Kommo free trial — 14 days, no credit card required — or click “Talk to us” on the Kommo billing page to get a custom enterprise CRM plan built for your organization. 🚀