Refund Policy

This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Kommo, while also protecting the company from potential abuse of the refund process.

Kommo offers a fourteen (14)-day free trial for new users. During the free trial, users may explore the Pro Plan features available on the platform, together with a fourteen (14)-day free trial of Chatbot Flows (add-on), if made available by Kommo. The free trial is subject to certain limitations, including media storage limited to 10GB.

No credit card is required to start the free trial, and users are not charged during the trial period. Users may discontinue use of the trial at any time before subscribing to a paid service.

Except as expressly stated in this Refund Policy, in the Kommo AI terms, in any applicable product-specific terms, order form, package description, pricing page, billing terms, or as required by applicable law, all fees paid to Kommo are non-refundable. The free trial is intended to allow users to evaluate Kommo before purchasing a paid subscription. If a user does not wish to continue after the free trial, the user should cancel before any paid subscription begins.

If a user cancels a paid subscription, the cancellation will stop future renewals only. The user will continue to have access to the paid subscription through the end of the then-current billing cycle, but no refund will be provided for any remaining portion of that started billing cycle, except as expressly stated in this Refund Policy or as required by applicable law.

AI Credit Packages and other paid Kommo AI-related functionality may be subject to additional refund rules set forth in the Kommo AI terms, this Refund Policy, the applicable order form, package description, pricing page, Billing Interface, or other applicable billing terms.

Unless otherwise required by applicable law or expressly stated in the Kommo AI terms or applicable billing terms, fees for AI Credit Packages and other paid Kommo AI-related functionality are non-refundable.

If an AI Credit Package is purchased for a fixed usage period, no refund is available once that usage period has started, except where required by applicable law or expressly stated in the Kommo AI terms or applicable billing terms.

If Kommo offers and the customer purchases a prepaid multi-period or annual AI Credit Package, refunds may be available only for full unused future usage periods. Refunds are not available for the then-current started usage period, consumed Credits, expired Credits, partially used periods, or partially elapsed periods, except where required by applicable law.

Credits are internal usage units used to measure consumption of eligible Kommo AI functionality. Credits have no cash value, are not legal tender, are not electronic money, are not stored value, and are not refundable, transferable, or exchangeable for money or money equivalent, except where required by applicable law.

No refund is provided due to dissatisfaction with AI Output, including inaccurate, incomplete, inconsistent, misleading, delayed, unavailable, or unsuitable AI Output, except where required by applicable law or expressly approved by Kommo in its discretion.

Kommo may, in its discretion, issue a full or partial refund in cases of verified technical failure, verified unauthorized charges, or other exceptional circumstances.

All Kommo services, such as the charges for a Kommo Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by Kommo to provide these Services. This includes one-time Chatbot development and other one-time setup payments.

Fees paid for paid API packages are non-refundable, except where required by applicable law. No refund, credit, compensation, or other reimbursement will be provided for consumed, unused, retained, restored, or expired usage limits.

All Kommo services, such as the charges for a Kommo Plan, WhatsApp Conversation Credits (WCCs), Add-ons, AI Credit Packages, other paid Kommo AI-related functionality, one-time Chatbot development, other one-time setup payments, or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by Kommo to provide these Services, except as expressly stated in this Refund Policy, the Kommo AI terms, applicable billing terms, or as required by applicable law.

If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Kommo’s support team, a partial or full refund may be granted at Kommo’s discretion.

For Kommo AI, technical issues do not include dissatisfaction with AI Output, unsupported use cases, Customer configuration errors, unavailable third-party channels, third-party provider issues, Usage Limits being reached, or cases where Kommo AI functions as described in the applicable product documentation, Kommo AI terms, Billing Interface, or other applicable terms.

In the case of unauthorized or fraudulent charges, users should contact Kommo support immediately. If such claims are verified, Kommo will issue a full refund.

A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.

Cancellation of an AI Credit Package, renewal, extension, or other paid Kommo AI-related functionality stops future renewals only and does not pause, rewind, restart, extend, or refund the current billing cycle, usage period, Credits, or Usage Limits, except as expressly stated in this Refund Policy, the Kommo AI terms, applicable billing terms, or as required by applicable law.

For any refund-related queries, users are encouraged to contact Kommo’s customer support team, which is committed to providing efficient and personalized assistance.

To request a refund, the request must be submitted through the support channel within the Kommo platform by an administrator user of the relevant Kommo account. The request must include the transaction details and a clear explanation of the reason for the refund request. Kommo may request additional information or verification before processing the refund request.

Kommo may update or modify this Refund Policy from time to time. Any updated version will become effective upon posting on the Kommo website, unless otherwise stated by Kommo. Any such update will apply prospectively, and will not retroactively create or expand refund rights for charges already incurred, except where required by applicable law.

This Refund Policy complies with the local laws and regulations where Kommo operates. Users are also encouraged to review the terms of Service, Privacy Policy, Kommo AI terms, applicable product-specific terms, order forms, package descriptions, pricing pages, and billing terms for a comprehensive understanding of their rights and obligations.

Date of Last Revision: June 26, 2026