CRM for Vendor Management

How Wedding.net shortened their sales cycle by 30% with Kommo

The goal

According to Anton, Wedding.net’s mission is to bring vendors and couples together: vendors such as venues and photographers can showcase their services, and couples can easily sort and filter to find the right match. “Our goal is to be the convenient way they can find each other,” says Anton. The business model is straight-forward: Vendors get listed for free, but pay for the customers they get from the website. This keeps an active and bustling marketplace that always has prospective brides and grooms browsing.

The Wedding.net website

In search of a CRM for vendor management

For Wedding.net, clients are the vendors seeking customers. According to Anton, unifying all the information about their clients was one of their top priorities when searching for a CRM for vendor management. “We needed to have the opportunity to find client information very, very quickly” he says, “We needed a solution that would allow different teams to work on the same information.”

“We needed to have the opportunity to find client information very, very quickly”

For a while, the team relied on Google Sheets because of its ease; however, they quickly outgrew its limited functionality. One issue they faced — when multiple people are editing data in the same spreadsheet, it’s easy to accidentally lose information. “We need to have the opportunity to work with the same client... for example, we have content managers, we have a service team, we have a corporate alliance team, and all people are working on the same information” he explains. Anton and his team realized that Google Sheets was only a temporary solution. “We started looking for something more convenient, modern and useful,” he says.

“We started looking for something more convenient, modern and useful.”

Anton says that usually people are very resistant to using a CRM for vendor management because they think it will be difficult and time-consuming to implement. For this reason, their top criteria when searching for a CRM for vendor management was a simple interface and the ability to set up everything themselves. He says, “We didn’t have the time and didn’t have CRM specialists to do the integration, that’s why we needed a solution that could be implemented quickly by ourselves.”

“We didn’t have the time and didn’t have CRM specialists to do the integration, that’s why we needed a solution that could be implemented quickly by ourselves."

The Wedding.net team

Eliminating lost tasks with a CRM for vendor management

Wedding.net had the smarts and the business acumen, but the inability to manage all their important tasks was holding them back from reaching their full sales potential, making their sales cycle much longer. Here are the steps they took to reduce the number of lost tasks and get organized.

Step 1. Segmenting vendors into different pipelines

To battle the chaos, the company sorted vendors into unique pipelines, and also split them by team: venues for one team into one pipeline, venues for another team into another pipeline, photographers into another and so on. Anton explains that by having various pipelines, it’s much easier to work with several teams. This move makes total sense because there is a unique process for working with each category of vendor. It also brings important clarity to a process where multiple teams work with the same vendor simultaneously.

Step 2. Customizing lead cards to fit the team

For the Wedding.net team, having all the important info at your fingertips is crucial for the long process of building relationships with vendors. That’s why the lead card needs to make the most important information visible in a glance. “There are simple solutions,” says Anton, “For example, Trello — it's simple. It's very pretty and nice, and it's very intuitive, but it’s not suitable for managing lots of contacts and big data. There is no opportunity to set up many customizable fields and so on.” “So, Trello is flexible, but that’s just not what it was designed for,” he adds. Kommo, on the other hand, allows them to work with a big database, as well as store and edit detailed history of all leads and contacts in one convenient location.

Step 3. Keeping track of tasks

Anton explains that one of the most useful features they find in Kommo is setting tasks and getting reminders about what’s coming next. “Tasks are very, very useful,” says Anton, “It's much more control regarding the time. With our tasks, it's very important to do them on time because otherwise, we can easily lose our clients. We can forget to call venues or something like that.” “Tasks are very, very useful,” says Anton, “It's much more control regarding the time. With our tasks, it's very important to do them on time because otherwise, we can easily lose our clients. We can forget to go to a venue or something like that.”

“With our tasks, it's very important to do them on time because otherwise, we can easily lose our clients. We can forget to call venues or something like that.”

The result

With Kommo, Wedding.net managed to shorten the sales cycle by a whopping 30%. “Because the information is organized and tasks are set up,” says Anton, “the length of these deals decreased.” Using Kommo for vendor management has also added transparency to their business process, making their workflow much quicker. Anton concludes, “Things have become more organized, and we have control over the situation. Choosing Kommo was the right decision.”

“Things have become more organized, and we have control over the situation. Choosing Kommo was the right decision.”

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