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Unified inbox with WhatsApp

All conversations unified

  • 🧲
    Capture potential customers automatically

    Get all new incoming conversations in Kommo instantly — no copy-paste.

    • Receive a notification every time a new potential buyer reaches out
    • Notifications for each conversation
    • Send automatic welcome messages to keep them warm
    • Send automatic welcome messages
    • See who’s who: label and sort leads with tags
    • Label and sort leads with tags
  • 📥
    Get a unified inbox with WhatsApp

    Switching apps is distracting and slows down your momentum. Eliminate it!

    • Send & receive chats, emails, calls in one app
    • Send & receive chats, emails, calls in 1 app
    • View every action & communication logged in the lead’s profile
    • Every action & communication logged
    • Measure which channels convert more leads into customers
    • Measure which channels convert
  • 🤝
    Assign conversations to team members

    Give each person the tools to maximize productivity & meet their goals.

    • Share teamwide access to WhatsApp and other messengers
    • Share teamwide access to WhatsApp
    • Transfer responsibility seamlessly and chat internally
    • Transfer responsibility and chat internally
    • Organize your to-do list with tasks & reminders
    • Get organized with tasks & reminders

Unified inbox FAQs

Asked Questions

  • How does Kommo help my business?

    Our unified inbox with WhatsApp puts all your business conversations in a single app. Whether it’s phone calls, text messages, emails, or chats on messengers like WhatsApp, you can send and receive all communication right inside Kommo. The best part is that every interaction with a potential client, no matter the channel, is centralized inside their lead profile. It keeps everything organized so you can focus on what matters most.

  • Does Kommo support WhatsApp, WhatsApp Business or WhatsApp Business API?

    All three. In Kommo, you can connect your personal WhatsApp, your WhatsApp Business account or use the WhatsApp Business API through our partner, Twilio. We recommend personal and business WhatsApp for start-ups and small companies since there is no extra cost.

  • Is your unified inbox with WhatsApp only?

    In addition to WhatsApp, Kommo’s unified inbox allows you to send and receive messages from Facebook Messenger, Instagram, Skype, Telegram, Viber, WeChat, live chat solutions such as Intercom, text messages, phone and email.

  • How much does the unified inbox with WhatsApp cost?

    Our unified inbox with WhatsApp and other messengers is included for no extra charge with every Kommo subscription. Plans start at $15/user per month. Want to find out if Kommo is right for you? Book a free demo with our team.

More WhatsApp CRM features

do even more with Kommo

🏎️💨 Ready to grab your own Unified inbox with WhatsApp?