The WhatsApp integration adds to your account great new features including:
- Creating a new lead when you receive a WhatsApp message
- Being able to respond to WhatsApp messages in Kommo
- Chat with leads until they become customers
- Strengthen relationships with customers
- Add Salesbot to WhatsApp
As the world's most popular communication platform, WhatsApp attracts a colossal user count exceeding 2 billion. This makes it the optimal tool to engage with potential customers promptly, fostering enduring connections that encourages customer loyalty.
Kommo transforms WhatsApp into a powerful tool for business purposes. It empowers users by providing seamless team collaboration through easy access sharing, assigning responsible users for each lead, efficient task management, performance tracking of WhatsApp, and numerous additional features.
When prospects contact you through WhatsApp, they will automatically be directed to your sales pipeline within Kommo. From there, you can effortlessly continue the conversation, make notes, assign tasks, and perform other necessary actions without ever leaving the platform. Additionally, if you're looking to expand your business, our Salesbot seamlessly integrates with WhatsApp, providing you with even more possibilities for growth.
With the expertise of the Kommo team, WhatsApp integration is perfectly built-in within the platform. This integration is made possible through Twilio's technology, requiring a Twilio account for the setup of your WhatsApp number.
To connect it, head over to Settings >Integration > WhatsApp via Twilio and connect by providing your Twilio account SID and Auth Token.