The functionality of online chat allows Kommo users to exchange instant messages with their customers. At the same time, clients use the messenger for their communication.
As a rule, only the client can initiate correspondence.
The Kommo API allows developers to integrate various instant messaging channels. For the end user, the work in the Kommo interface with such channels will not be different from the already built-in CRM ( Live chat, Messenger, Whatsapp, Instagram, Telegram ).
The developer can make the integration only for his account, or replicate the solution to all Kommo users via a widget.
To get started, you will need:
- Active account Kommo. You can register a trial at https://www.kommo.com
- Open a public endpoint on your server, where notifications of new messages from the Kommo interface will arrive
- Access to the API of online chats. It must be requested through the technical support of Kommo. This process is described in more detail here
The diagram below shows the process of sending and receiving messages through the Kommo account