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Shopify Integration

Integration overview

The Shopify integration in Kommo connects your online store with your CRM, syncing products, orders, and customer data automatically. It also enables advanced features like a customizable sales funnel and multi-channel communication. Most notably, you can now activate a powerful AI agent from Kommo to handle real-time customer inquiries about products and policies, without human intervention.

💡 Cool ways to use Shopify and Kommo

Discover smart ways to use the Shopify integration in Kommo to boost sales, automate operations, and personalize customer experiences:

  • AI-powered customer support: Add Kommo’s website chat button with an AI agent that answers real-time questions about product availability, store policies, order tracking details, and more, all based on your Shopify store data.
  • Auto-import store data: Automatically sync your Shopify goods, contacts, products, and transactions with Kommo.
  • Updated funnel with Shopify stages: Start with pre-built sales funnels customized for e-commerce, including key Shopify-related stages.
  • Unified communication inbox: Manage WhatsApp, Instagram, Facebook, TikTok, email, SMS, and live chat in a single inbox - so your team stays organized and every customer conversation is in one place.

❤️ Why do Kommo users love Shopify

Kommo users love how seamlessly the Shopify integration brings store data, like orders, products, and customer info, into their CRM. The synced sales funnel mirrors the online shopping journey, and built-in automation tools help streamline follow-ups. With the added AI agent, Kommo users can now offer instant, accurate answers to product and policy questions right on their storefront, improving customer experience and speeding up conversions.

🔌 How to connect Shopify

To connect Shopify in Kommo, make sure you follow these steps:

  1. Search for 'Kommo' in the Shopify App Store and install the app.
  2. Go to Settings > Integrations > Search for Shopify in Kommo.
  3. Click Install, and you will be redirected to Kommo’s Shopify page
  4. Paste your Shopify domain and hit Connect
  5. Authorize the connection between Shopify and Kommo.

Your Shopify store is now synced to Kommo! Your products, orders, contacts, and transactions will sync automatically 🎊

⚒️ What do you need

  • Kommo account (available on all plans, including free trial period)
  • Shopify account
  • Shopify integration in Kommo