For every dollar a company spends on a CRM solution, it can expect a return on investment of up to $8.71. But here’s the catch: you only get that kind of return when your CRM fits your team like a glove. 🏆
Enter Kommo — the world’s first messaging-powered AI CRM. It brings messages, emails, and calls into one seamless workspace. And that’s just the start. 🤫
Whether you’re a small team or a scaling business, Kommo has a plan for you.
In this guide, we'll break down Kommo's pricing, what each plan includes, how AI credits work, and — most importantly — which plan is the right fit for your team.
But before we compare each Kommo subscription plan in detail, let’s start with the features every Kommo plan includes 🤩
Features included in all Kommo pricing plans
Regardless of which plan you choose, every Kommo account includes these core tools
1. Kommo AI
All Kommo plans include Kommo AI features like AI writing assistance, AI suggestions, AI summaries, and AI suggested replies to help teams refine messages, adjust tone and length, summarize conversations, and generate relevant, on-brand responses faster.
📍Note: Although some Kommo AI features are available on all plans, advanced AI features may vary depending on the selected subscription plan. Read on for more details.
2. Omni channel lead capture
Capture more leads by connecting your favorite communication tools to Kommo. Choose from dozens of cool integrations, including WhatsApp, Facebook, Instagram, and WeChat, to streamline your sales and marketing processes.✌️
3. Form builder
Step into a new era of lead generation.💃 With Kommo, you won't need coding skills to create customizable webforms and insert them on your website.
4. Website chat button
Make it easier for your website visitors to reach out to you with a chat button.💬 By connecting messengers to your website, you and your lead will have the conversation history safely stored in your Kommo account.
5. Google Sheets sync
Sync your data from forms and spreadsheets with your Kommo account. Wherever a new data entry is made in Google Sheets, it will automatically appear in your pipeline.🤖
6. Lead scraper
Use Kommo's Google Chrome extension to be able to generate leads from any website. With simple tools, you can select the data, and it will automatically create a new lead in your pipeline.
7. Email parsing
Automate the lead generation process based on your incoming email.📨 Simply highlight the required info and assign it to matching fields, and new leads will start appearing in your pipeline.
8. Messenger & call integrations
Old-school marketer or a pioneer, Kommo has got you covered.😎 Integrate the most popular messenger and voice services to communicate with your leads without switching apps.
Link various messenger and call integrations in Kommo.
9. Chat & email templates
Speed up your response rate by using easy-to-make chat and email templates to take care of your most frequent requests.📇 Automated responses will definitely increase your team’s efficiency.
10. Customizable lead profiles
Kommo’s interface is fully customizable to fit the needs of your business. Adjust the feed view and the lead card to ensure you only see what you need and when you need it.😉
Kommo’s customizable lead profiles.
Now that you know what’s included in every Kommo subscription plan, let’s break down each subscription tier so you can see which plan is the best for you 🚀
Kommo Pricing & Subscription Plans
Kommo pricing is based on three main factors:
- The size of your team (number of users)
- The features your business needs
- The length of your subscription
The subscription price is calculated per user per month. Kommo offers four subscription plans. Here's a quick overview before diving into the details:
Note: All plans include a 14-day free trial — no credit card required.
1. Base subscription plan
The Base plan is designed for small businesses that want a solid CRM foundation without a large upfront investment.
Kommo: Base subscription plan
2. Advanced subscription plan
The Advanced plan is a strong choice for medium-sized businesses that need more automation, including Salesbot and Broadcasting, and want to start using the AI agent in their workflow.
Kommo: Advanced subscription plan
3. Pro subscription plan
The Pro plan is designed for teams of all sizes that want access to Kommo’s most powerful tools in one plan.
It includes the full Kommo AI experience, with AI analyst, AI voice message handling, and AI appointment booking through the Kommo AI agent — making it the obvious choice for teams that want stronger automation, faster workflows, and get more value from Kommo.
Kommo: Pro subscription plan
Why teams choose Pro: Pro is the all-in-one plan for teams running Click-to-WhatsApp ads, handling high volumes of Instagram comments and DMs, sending bulk campaigns, automating appointments with Calendar, and using AI to analyze marketing performance.
4. Enterprise subscription plan
The Enterprise plan is for organizations with custom requirements that need personalized infrastructure, enterprise-grade security, and white-glove service.
Pricing is custom — contact Kommo to build the right solution for your organization. 💫
Kommo: Enterprise subscription plan
📌 Note: Kommo has updated its subscription plans. The plan that was previously called Enterprise is now called Pro.
There is now a new Enterprise plan, but it is different from the old one. This new plan is a higher-tier option made for companies that need custom features, pricing, or dedicated support.
How Kommo AI credits work
All AI features in Kommo — from the AI writing assistance to the AI agent — run on a shared pool of credits. Each time you use an AI tool, it draws from your credit pool, with different features using different amounts.
📌 Note: Questions about Kommo asked directly in Copilot do not consume credits.
Now, let’s understand how it works 👇
How many AI credits does each Kommo plan include?
Each plan comes with a monthly credit allowance multiplied by the number of seats on the account. For example, on the Pro plan, each seat grants 2,250 credits — so a 3-seat account gets 6,750 credits per month.
Credits renew on the same date every month. Unused credits do not carry over.
📍Note: Different features use credits at different rates. For example, the Kommo AI agent uses around 15 credits per reply, while Kommo AI analyst uses around 100–200 credits per request.
How do I monitor my AI credit usage in Kommo?
You can track and manage credit usage on the Billing page in your Kommo account. The dashboard shows usage by feature, so you can see exactly where your credits are going.
Track and manage your credit consumption in the Billing section.
How do I get more credits?
If your team needs more AI capacity than your plan provides, you can purchase a Kommo AI credit package on top of your subscription.
📍Note: Read our Kommo AI pricing, credits & features article for more details.
What are the Kommo AI credit package options?
When your plan's monthly credits aren't enough, Kommo AI credit packages let you add more. There are three paid options, each with a different credit limit to match your team's usage volume.
💡 Pro plan perk: Pro users get the add-on Starter AI credit package at $10/month instead of $29/month
Packages are purchased upfront for a chosen number of months:
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New purchase: the minimum is 3 months. If you're just getting started, you'd purchase at least 3 months upfront — for example, a Starter package for 3 months would be $29 × 3 = $87.
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Renewal: the minimum drops to 1 month. Once your package expires, you can renew for as little as a single month if that's all you need.
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Maximum duration: your package can't outlast your subscription. If your subscription renews in 4 months, you can purchase a package for up to 4 months.
Unused credits from paid packages do not roll over at the end of each monthly period.
At these price points, Kommo delivers a powerful CRM platform at an outstanding value. Let’s explore all the benefits you unlock with Kommo 👇
Key benefits of using Kommo CRM
Kommo helps businesses streamline communication, automate sales workflows, and manage leads more efficiently — all from one messenger-based CRM. Here are the key benefits that make Kommo a powerful tool for growing teams.
1. Structure your sales process with Kommo
Kommo gives you a bird's-eye view of every sales stage in your pipeline. Click any lead card to see profile details, conversation history, and notes — or chat with the lead directly on their preferred channel right from Kommo.
2. Centralize all client communication in one place
WhatsApp, Instagram, Facebook Messenger, Telegram, email, live chat — every conversation lands in one unified inbox. No missed messages, no context switching. ☝️
3. Improve customer experience with Kommo AI CRM
64% of customers said they would leave a brand after a poor customer experience. At the same time, 47% of businesses report significant improvements in customer retention and satisfaction after implementing a CRM.
Kommo helps you track interactions, manage data, and automate communication across channels so every customer gets a fast, consistent experience.
Automate customer outreach with Kommo.
4. Automate workflows and save time
Kommo handles the repetitive work, so your team can focus on what matters:
- Automated lead capture
- Automated phone calls
- Email and follow-up sequences
- Task assignment
- Sales pipeline updates
- Booking and scheduling
Time is money, and Kommo saves you a lot of it. 💸
Automate workflows with Kommo AI agent.
5. Track and measure team performance
Kommo's analytics give you clear visibility into who needs a nudge, whether tasks are being completed on time, how long specific tasks take or who's on track to hit their sales target.
Kommo Analytics dashboard.
Bottom line
Choosing the right Kommo plan comes down to how far you want your CRM to take you. Kommo gives teams a plan for every stage of growth. Base covers the essentials; Advanced adds more automation; Pro unlocks the full AI CRM experience; and Enterprise supports teams with custom needs.
Whichever plan you choose, Kommo helps you manage conversations, automate work, and turn more leads into customers ⚡
Kommo: Your secret weapon for smarter sales at any subscription plan
Every Kommo plan is thoughtfully designed to deliver maximum value at every stage of your growth. From AI-powered lead insights and intelligent conversation tracking to automated follow-ups, each plan gives you the tools that matter most, so you can move faster, win more deals, and see better results — without extra work or bloated costs.
Find your plan or take Kommo for a test drive free today.
