Store the whole WhatsApp chat history inside your CRM

March 29, 2023

2 min.

Today’s customers expect businesses to be available at all times. Because when they have a question, they want an answer, and they want it now! ⏰

On the other end of this is you, a business that has to deal with dozens of messages coming in simultaneously from multiple communication channels, including WhatsApp. 🤯🤯

Let’s be honest; you’ve got no time or patience to keep switching between the apps to ensure all your lead requests are taken care of.

Good thing Kommo got you covered.

✅ With our Unified Inbox, you can save and manage all your messages, including your entire WhatsApp chat history, in a single place inside your CRM. Keep reading to learn more!

In this guide, we’ll cover:

Kommo Unified Inbox

In Kommo, every conversation is readily available in a single unified inbox.

📥 Unified Inbox is a place where all your messages land in real-time, allowing you to easily manage all your valuable business conversations.

Reasons to use a Unified Inbox:

  • Manage multiple communication channels in a single place
  • Streamline communication processes
  • Increase response speed
  • Increase customer satisfaction

Now, whether you chat with your leads on Facebook Messenger, Instagram, email, or any other channel, you won’t miss any incoming messages. 🥳

And it doesn’t stop there.

Thanks to the WhatsApp for Business integration, you can use multiple WhatsApp accounts to communicate with your clients and receive all the incoming messages directly in your Kommo pipeline. 🎯

Moreover, in a lead card, you can store your WhatsApp chat history with every potential customer.

messages in kommo

Kommo Lead Card

For every new lead, Kommo will automatically create a Lead Card to store all the contact information and interaction history that you can access in a single click.

This means no more scrolling through conversations with your leads.

Lead Card is a lead profile automatically created for each incoming lead in your Kommo account.

lead profiles in kommo

So when a client texts you after a while, expecting to remember their specific order details, you can easily read through the previous conversation and write them back without leaving the Lead Card!

The process is the same for every other communication platform that you connect, for example, email or Instagram.

To optimize this even more, you can use personalized WhatsApp or email templates. This will save you time from typing the same message over and over again.

Learn how to use Chat Templates 👈

And just like that 🪄 responding to your leads becomes a breeze.

How our team can help

In addition to other communication channels, in Kommo, you can easily store your WhatsApp chat history and manage all of your valuable business conversations in one place. If you still have questions, our team is always here to help.🙌

Drop us a message or schedule a free CRM demo session for you and your team.

Login to your Kommo account

💬 Chat with us here on the website or within your account

🤓 Book a free demo session with the team

🤝 Find a partner to do it for you so that you can relax

🎥 Visit our YouTube Channel


Our content team is on top of the latest marketing and sales tools and is here to help you scale your business.

Try Kommo free

Test drive Kommo yourself or schedule a free demo call with us