Use booking links in Kommo

Depending on how you manage bookings in Kommo, you can use different types of booking links:

• Team link – Used for new clients. When someone creates a booking through this link, Kommo creates a new lead in the main pipeline.
• Lead-specific booking link – Used for existing contacts in Kommo. When a client creates a booking through this link, the booking stays connected to the same lead instead of creating a new one. This helps avoid duplicate leads and keeps booking history connected to the same contact.

1. Go to Calendar → click Booking links.
2. In the Enable booking option, turn the toggle on.

 This will allow clients to create bookings through shared booking links.

1. If you want to stop accepting bookings, turn the toggle off. When the confirmation modal appears, click Disable.

When booking is disabled, clients can still open the booking page, but they won’t be able to create new bookings.

To learn more about how the booking page works, check our article.

Before sharing booking links, make sure at least one booking type and available time slots are configured in your booking settings.

To learn how to configure booking settings, check our article.

You can now start sharing booking links with clients.

1. Go to Calendar → click Booking links.

1. Click Copy team link.

1. Go to Pipelines → All leads and click on a lead’s name.

1. Share the copied link with your clients.

You can also start typing [boo… in the message field and select the booking link from the suggestions.

When clients open the link, they can access the booking page and create bookings based on your configured availability.

To learn more about how users can create bookings, check our article.

1. Open Pipelines → All leads, then select a lead.

1. In the lead card, open the Statistics tab.

1. In the Booking link section, click the copy icon next to the link.

1. Paste the link into the message field.

1. Send the message to the client.

When clients create a booking through this link, the booking stays connected to the same lead in Kommo.

You can also share booking links automatically through:

1. Go to Automations, hover over Templates → click Chat templates.

1. Click + New template.

1. Select General template.

1. In the text field, start typing [boo… and select the booking link from the dropdown.

The booking link will be added to the template and can be sent to clients automatically after the template is saved.

Learn more about how templates work in our article.

1. Go to Automations → click Bots.

1. Click + Create bot.

1. Click Start from scratch.

1. In the Add next step list, choose Message.

1. In the message editor, start typing [boo… and select a booking link.

The booking link will be added to the Salesbot message.

To learn more about how Salesbots work, check our article.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our free 14-day trial or book a free live demo to see it in action!