Bookings is Kommo’s built-in scheduling management tool that lets you set availability, create and manage bookings, prevent conflicts, and automate reminders — all directly from your workspace.
Use cases
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Centralize booking management – Create, reschedule, cancel, and reassign bookings in one place.
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Automate client bookings – Let the AI agent manage booking creation, rescheduling, and cancellations via chat.
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Prevent double bookings – Block unavailable times and avoid overlapping bookings.
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Reduce no-shows – Send automatic confirmations and reminders via Salesbot.
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Control availability – Set working hours, breaks, and days off to match your schedule.
Work hours
You can set your availability for bookings, including:
- Work hours
- Days off and holidays
- Break times
Kommo prevents bookings from being made during unavailable times and ensures that scheduled bookings do not overlap.
In addition, Kommo blocks non-working hours in your calendar, making it easier to view your schedule at a glance.
Bookings
You can add multiple booking types, each with its own:
- Duration
- Buffer time between bookings
- Assigned user
Kommo’s built-in notifications let the responsible user know when a new booking is created and send reminders before it starts.
Learn more about it in the Manage bookings in Kommo article.
Automate bookings with the AI agent
Instead of handling bookings manually, you can rely on the AI agent. Here’s what it can do:
- Answer client questions
- Suggest available time slots
- Assist with booking, rescheduling, or cancellations
- Automatically create or update bookings in Kommo
Learn more about the AI agent and how to automate bookings with the AI agent.
Notifications
Use Salesbot to automatically send notifications to your clients. With Salesbot, you can:
- Choose the channel (Facebook, Instagram, WhatsApp, etc.)
- Schedule when notifications should be sent
Learn more about Salesbot.
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
Not a user yet? Sign up for our 14-day free trial or book a free live demo.
