Understand limits for AI agents

AI agent limits in Kommo apply to both the total number of AI agents in your workspace and the number that can be active at the same time.

Each Kommo workspace can have up to 500 AI agents in total across draft, active, and offline states.

This gives you flexibility to create AI agents for different teams, channels, products, languages, or workflows while keeping them organized in one workspace.

For example, one workspace could include a sales AI agent for Instagram chats, a support AI agent for WhatsApp conversations, and a separate AI agent for Spanish-speaking leads.

The number of AI agents that can be active at the same time depends on your Kommo subscription plan.

Only enabled AI agents count toward the active limit.

Here are the current limits:

• Base — 1 active AI agent (only available on older plans)
• Advanced — 3 active AI agents
• Pro, Partner, and Trial — up to 50 active AI agents
• Enterprise (new plans) — up to 500 active AI agents
• Enterprise (older plans), Shopify, and all other plans where the AI agent is available — 1 active AI agent

You can create more AI agents than your active limit allows, but only the number included in your plan can be enabled at the same time.

For example, if you are on the Advanced plan and have six AI agents created, only three can be active simultaneously. The others can remain in draft or offline status until needed.

If you try to enable another AI agent after reaching the active limit for your plan:

• The AI agent won’t be enabled.
• A message will explain that the active AI agent limit has been reached.
• You’ll have the option to upgrade your subscription plan.

You can also disable one active AI agent to free a slot and enable another within your current plan. Once an active AI agent is turned off, that slot becomes available immediately.

To learn how to activate and deactivate AI agents, check our guide.

This can be useful when switching campaigns, testing a new setup, or activating a different AI agent for a specific team or channel.

For example, if three AI agents are already active on the Advanced plan, you can turn off your holiday campaign AI agent and activate a new AI agent for a product launch instead.

To handle AI agent limits more effectively, keep in mind these recommendations:

• Review which AI agents are currently active before creating or enabling new ones.
• Disable unused AI agents to free up available active slots.
• Use clear names for AI agents so they are easier to identify.
• Plan separate AI agents for different workflows instead of duplicating similar setups unnecessarily.
• Monitor shared credits regularly if multiple AI agents are active.
• Upgrade your plan if you need more active AI agents at the same time.

This will help you organize AI agents more efficiently and make better use of the limits included in your plan.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

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