Kommo plans limits overview

These limits depend on the number of seats (i.e., users) in your plan.

Lead, contact and companies limits by plan:

Example: If you’re on the Base plan, which includes 2,500 leads and 12,500 contacts and companies per seat, and you have 2 seats, your total limits will be:

• Leads: 2,500 × 2 = 5,000
• Contacts and companies: 12,500 × 2 = 25,000

Kommo will notify you when you reach your limit, and you’ll have 24 hours to make adjustments. If you don’t increase your limit within that time, new leads will be blocked. You’ll still be able to see them, but you won’t be able to access their data, chat with them, or run automations for them. These restrictions will stay until you increase your limit.

How to increase leads, contacts, and companies limits:

• Delete old leads, contacts, or companies
• Move leads to the Closed - Won or Closed - Lost stages
• Add more seats to your current plan
• Upgrade the plan

Kommo’s AI tools run on credits. The more you use AI features, the more credits you spend.

Each plan includes a set number of credits per seat.

You can use these credits for one tool (for example, for the AI agent) or split them across multiple tools (for example, AI agent and AI rewriter).

Included AI credits by plan:

Example: If you’re on the Base plan, which includes 750 AI credits per seat, and you have 2 seats, your total AI credits will be:

• 750 × 2 = 1,500 credits

If you use up all your AI credits, your AI tools will stop working. To continue using them, you’ll need to add more AI credits.

How to add AI credits:

• Add more seats
• Buy additional AI credits as a monthly add-on
• Upgrade your plan

The Kommo AI agent automates client conversations by answering questions, advising on your products, and assisting with online bookings - saving your team time and improving client communication.

It’s available on Advanced, Pro, and Enterprise plans. Each plan includes a set number of AI agents. They are shared across the workspace and not linked to the number of seats.

How to increase the number of AI agents:

• Upgrade your plan

These limits define how many WhatsApp numbers you can connect to Kommo. They depend on your plan and how many seats you have.

WhatsApp number limits by plan:

If you reach your WhatsApp number limit, we’ll notify you immediately. You’ll have a 24-hour grace period from the moment the limit is reached to increase your limit. All your numbers will keep working during this time.

If the limit isn’t increased within 24 hours, the numbers exceeding the limit will be automatically disabled, starting with the earliest connected numbers.

How to increase WhatsApp limits:

• Remove connected numbers
• Add more seats
• Upgrade the plan

These limits define how many Instagram accounts you can connect to Kommo. They depend on your plan and the number of seats you have.

Instagram account limits by plan:

If you reach your Instagram account limit, we’ll notify you right away. After reaching the limit, you’ll have 24 hours to increase it, and all your accounts will stay active during this period.

If the limit isn’t increased within 24 hours, the accounts exceeding the limit will be automatically disabled, starting with the earliest connected ones.

How to increase Instagram limits:

• Remove existing accounts
• Add more seats
• Upgrade the plan

To check your current limit usage, go to Settings → Billing, then open the Usage tab:

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.