Chatbots: the startup edition

The Power of Salesbot: Auto-close chats after 5 days

May 25, 2023

2 min.

As businesses navigate the digital landscape, customer communication through chat has become essential for growth and success. However, inactive chats can clutter logs, creating a challenge.😣

via GIPHY

This is when an auto-close conversations by time feature comes in to save the day. ⚡

In this article, you will learn how to set up a chatbot with an auto-close chat by time feature to keep your chat logs organized and clutter-free.

What is an auto-close chat by time feature?

Auto-close chat by time is a feature that automatically wraps up a chat conversation when there's been no activity for a pre-set period. This keeps your chat logs neat and tidy, eliminating clutter from dormant conversations. 💪

Ready-to-use chatbot templates with auto-close chat by time feature

One of the easiest ways to set up an auto-close chat by time is by using a chatbot. Our Kommo chatbot comes with ready-to-use chatbot templates that include an auto-close chat by time feature among many others.

Here is how we’ve used it in Kommo.

Use Case: Book Promotion

When we launched our book Delivered we offered our Instagram followers a limited-time free download link in exchange for a DM or comment. 💁‍♀️

The response was overwhelming, with hundreds of followers jumping on the opportunity, leading to new chat conversations opening every minute. 😵‍

Going through each chat and closing it manually would have been a tedious task. 😮‍

To make our lives easier, we decided to use Salesbot's auto-close chat by time feature, setting it to 5 days (or more), which automatically ended inactive chats after the set time had passed.

And just like that, we’ve organized our chats with zero human effort required. 😉

How to set up a chatbot to auto-close chats in Kommo by time

🤖Thanks to our user-friendly visual chatbot builder, setting up a chatbot with an auto-close chat feature in Kommo is a breeze!

📌Please note: Before using this chatbot template for your Instagram business account, ensure that you have integrated it with your Kommo account..

Here is how

Let’s use our Kommo example. 🤘

To get things started:

  1. Go to your Kommo account > Communication tools > Create a new bot
  2. From the templates below, select Auto-close conversations that were left open 5 days or more
  3. Rename your template to be able to locate it later on and Save it without making any further changes.

  1. In the Execution condition window, you will see a pre-selected trigger set to 120h after the last message is received in any channel. If needed, the time-frame and the channel can be modified.

Execution condition in Kommo

  1. Click Done and start enjoying your clean and organized chat logs. 😌

Bottom line

Auto-close chat by time feature helps businesses keep their chat logs organized, prevents clutter, and ensures that their chat space remains efficient and effective.

Give it a try and see how Salesbot can transform your customer communication. Our team will always be here to help every step of the way. 😉

👩‍💻 Login to your Kommo account

💬 Chat with us here on the website or within your account

🤓 Book a free demo session with the team

🤝 Find a partner to do it for you so that you can relax

🎥 Visit our YouTube Channel

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