WhatsApp Flows

Capture new leads & drive growth with WhatsApp flows

40%

more orders from interactive WhatsApp flows

10x

more qualified leads captured — no manual work needed

85%

drop-off rates compared to clunky external forms

Collect personal preferences from users

Design visual data collection journeys that seamlessly capture and assess leads at scale turning conversations into actionable insights.

two phone screens showing form submission and WhatsApp message with coupontwo phone screens showing form submission and WhatsApp message with coupon

Qualify leads with clarity & precision

Streamline your lead qualification process using WhatsApp Flows by effortlessly collecting key details and assigning scores to each lead in real time.

Kommo CRM interface with closed leads and WhatsApp message with feedback request and special offerKommo CRM interface with closed leads and WhatsApp message with feedback request and special offer

Build profiles that actually work for you

Collect user insights via WhatsApp flows and build profiles for targeted follow-ups and personalized re-engagement.

lead profile in Kommo CRM with user contact info and WhatsApp chat about preferences and couponlead profile in Kommo CRM with user contact info and WhatsApp chat about preferences and coupon

Go from “just browsing” to “buy now”

Guide clients to the right product with WhatsApp flows—preferences, budget, and next steps, all in one chat.

two phone screens showing product category selection and smartphone offer with Place order buttontwo phone screens showing product category selection and smartphone offer with Place order button
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For teams that have outgrown the basics

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Qualify leads & collect data

Guide users through a well-designed flow to qualify leads and capture crucial information.

mobile phone screen showing smartphone product card with Place order button and illustration of wallet

Simplify order placement and data capture with WhatsApp Flows.

Plus, even more
CRM-only WhatsApp tools

WhatsApp conversation where customer asks about delivery cost to San Francisco and receives instant AI-generated reply: '$15'

Meet WhatsApp AI

Let Kommo AI handle the heavy lifting — get summaries, reply suggestions, and polished text instantly.

WhatsApp AI

“WhatsApp isn’t just a messaging app...It breaks down barriers & creates a direct, personal connection with clients.”

portrait photo of Talina Gutiérrez with name and company KBB
Talina Gutiérrez KBB

Try Kommo for 14 days

Test drive all our WhatsApp for managers features, no card needed