Appointment scheduling is Kommo’s built-in appointment management tool that lets you set availability, create and manage appointments, prevent conflicts, and automate reminders — all directly from your workspace.
Use cases
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Centralize appointment management – Create, reschedule, cancel, and reassign appointments in one place.
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Automate client appointments – Let the AI agent handle scheduling and updates automatically.
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Prevent double appointments – Block unavailable times and avoid overlapping appointments.
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Reduce no-shows – Send automatic confirmations and reminders via Salesbot.
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Control availability – Set working hours, breaks, and days off to match your schedule.
Work hours
You can set your availability for appointments, including:
- Work hours
- Days off and holidays
- Break times
Kommo prevents appointments from being booked during unavailable times. It also ensures that scheduled appointments do not overlap.
In addition, Kommo blacks out non-working hours in your calendar, making it easier to see your schedule at a glance.
Appointments
You can add multiple appointment types, each with its own:
- Duration
- Buffer time between appointments
- Assigned user
Kommo’s built-in notifications let responsable know when a new appointment is booked and send reminders before it starts.
Learn more about it in the Manage appointments in Kommo article.
Automating appointment scheduling with the AI agent
Instead of handling appointments manually, you can rely on the AI agent. Here’s what it can do:
- Answer client questions
- Suggest available time slots
- Assist with booking, rescheduling, or cancellations
- Automatically create or update appointments in Kommo
Learn more about the AI agent and how to automate appointment scheduling with the AI agent.
Notifications
Use Salesbot to automatically send notifications to your clients. With Salesbot, you can:
- Choose the channel (Facebook, Instagram, WhatsApp, etc.)
- Schedule when notifications should be sent
Learn more about Salesbot.
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
Not a user yet? Sign up for our 14-day free trial or book a free live demo.
