📣 Big News: WhatsApp Flows is now available in Kommo!
WhatsApp flows let you communicate with your customers without website redirects or long back-to-back routine questions in one conversation. Using this new feature with your Kommo CRM, you can easily create interactive, form-like experiences directly inside WhatsApp chats.
This empowers you to take control of your business's automation, moving you forward to ultimate business success. 💪
Let’s show you how! 😌
What is WhatsApp Flows?
Think of WhatsApp Flows as your mini web form that lives right inside the WhatsApp chat window to improve your communication with consumers.
📍WhatsApp Flows are built-in WhatsApp forms in Kommo that enable businesses to send interactive forms directly to customers within WhatsApp.
With WhatsApp Flows, your customers can easily open and fill out these forms without being redirected to external links, which retains your customer's interest and leads to fewer drop-offs.
Let’s explore ways to use WhatsApp flows to improve your business. 👇
5 ways to use WhatsApp Flows to scale your business in Kommo CRM
With WhatsApp Flows in Kommo CRM, the sky is the starting point for easing communication and improving customer satisfaction.
Kommo is the world's first messaging-powered CRM for small and mid-sized businesses, allowing you to communicate through messengers, emails, and e-commerce channels from a single app.
1. Lead generation & qualification
WhatsApp Flows simplifies your lead-generating process by asking key questions to potential clients using guided personalized flows. You can learn their service interest, budget, and location with just one message from your end.
Generating leads with WhatsApp flows
2. Appointment booking and rescheduling
WhatsApp Flows bring ease and automation to booking processes. You can automatically schedule appointments with your clients and easily send reminders a day before to remind or reschedule within the WhatsApp chat.
There’s more! With Kommo’s chatbot, you can easily automate such routine processes and stay on top of every appointment. 🫡
Booking and changing appointments with WhatsApp flow
3. Interactive promotions and reward messages.
Using WhatsApp Flows, sending and receiving notifications about discounts or promotions becomes simpler and more engaging. Your clients can check the details, register, or sign up without leaving the page.
Sending promotion messages using WhatsApp Flows
4. Customer support and feedback
WhatsApp Flows helps your clients provide feedback quickly and easily. Within the same conversation, they can complete a form that helps you gauge their level of satisfaction in detail. You do not have to engage in a back-and-forth conversation; the form does the job.
Getting customer feedback with WhatsApp flows
5. Login and account management
With WhatsApp Flows, you can create secure forms where clients can easily create an account with your business, share emails, and passwords, or update account details. This provides ease for you and your clients, as you do not have to switch to another app or website.
Account creation with WhatsApp flows
How to set up WhatsApp flows in Kommo
Using WhatsApp Flows with Kommo CRM is just the icing on the cake for WhatsApp messaging. As a verified Meta Business Partner, you can access WhatsApp’s latest features right inside Kommo CRM. This way, you stay one step ahead of your clients. 😉
To use WhatsApp Flows in Kommo, the first step is to have an active Kommo account and a verified Facebook business account.
Once you have installed Kommo’s WhatsApp business integration, simply follow these steps in the Kommo interface: 👇
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When you click on WhatsApp in the left menu, the WhatsApp Business integration widget opens, and then click on Templates > Add a new template.
📍WhatsApp Flows function as a template; therefore, to use them, they must be submitted and approved by Meta.
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Name your template and choose WhatsApp as your template type. Next, change the category to either Marketing or Utility, and then choose Flows as your message type.
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After choosing Flows, the template modal appears, and you click Create flow to get started.
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Kommo offers available presets that give a template for your flow creation. But if you want to create something more personal, you can start from scratch with a custom form.
Take a look at the event registration preset in Kommo. 👇
Event registration preset in Kommo
💡NOTE: Selecting a preset will automatically add a preconfigured set of fields to the Flow. You are free to customize, delete, or add more elements manually.
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Click Create when you select your preset or custom form. Next, you can add up to 8 screens in your flow. When you have finished configuring your flow, click Save.
- Before saving the draft or sending the template to Meta for approval, remember to fill in the Body and Button fields.
Check out how everyone sees the WhatsApp Flows - you and your client 😌
💡The body is the message that will be seen by the recipient, and the button is what opens the Flow form.
Begin your WhatsApp Flow experience with Kommo
WhatsApp Flow is more than just a feature. It's a gateway to interactive user experiences, opening up new possibilities for your business's engagement, interaction, and revenue generation. With Kommo’s messaging automation tool, the possibilities of success for your business become endless.
Kommo, an official badged Meta Business Partner
Using WhatsApp Flows with Kommo allows you to let your creativity run wild. Try Kommo’s 2-week free trial and test all the latest features today - no credit card details required!
