The Kommo + TikTok integration: Elevate your TikTok lead generation with Kommo CRM

Kommo is one of the world’s first CRM platforms with TikTok Business Messaging and lead generation integration. If you're considering taking advantage of the features that TikTok Business Messaging offers, you're in the right place.

Let’s show you how to do it 👇

This integration lets you easily maximize and improve your lead management system. You can capture every interaction, whether it’s a casual inquiry or a dedicated customer from TikTok Business Messaging and other communication channels, and store details directly in your Kommo account.

This way, you keep all client data organized for strategic and prompt follow-ups.

Don’t let manual responses hold you back. Kommo’s Salesbot automates engagement with powerful features:

• Keyword-triggered replies

Decide exactly how the bot responds to keywords on the same post - whether it’s dropping a website link in the comments or sending a booking link straight to someone’s DMs. You’re in full control of what gets triggered and where, keeping replies relevant and engagement sharp.

• Follower-specific responses

Kommo’s Salesbot checks whether someone follows you before replying and tailors its response accordingly. This makes your outreach feel more intentional and builds stronger connections.

• Codeword-verified orders

Customers can confirm their orders by replying with a preset codeword. Once received, Kommo’s Salesbot confirms the order, triggers the next steps, and saves important customer details for your sales team.

Kommo’s TikTok CRM makes it simple to start meaningful interactions:

• Welcome messages

Automatically greet new customers with a warm, personalized message that appears at the beginning of the chat and sets the tone for the conversation.

• Suggested questions

Offer pre-written prompts that encourage quick replies, keep engagement flowing, and reduce manual effort.

Whether you’re interacting with the next generation of influencers or tech-savvy young adults, Kommo AI will ensure your conversation feels authentic and keeps the conversation flowing by not only correcting grammatical errors but also adjusting the tone to match!

Kommo’s TikTok CRM captures comments and messages, turning them into leads stored in a single, unified inbox. So you can attract potential clients with compelling content on TikTok and strategically follow up on other platforms to create a well-rounded and impactful customer experience.

Get a complete view of your TikTok performance and unlock actionable insights to grow your business :

• Turn TikTok Ads into measurable results

Kommo’s TikTok CRM links every ad to real customer actions. See which campaigns spark engagement, generate sign-ups, and convert into sales. With these insights, you can optimize your strategy and focus on what truly drives growth.

• All-in-One analytics dashboard

With Kommo’s TikTok integration, access up-to-date data on your operations and key performance metrics. Monitor your campaigns closely and adjust your content strategy based on real-time insights.

Kommo makes sure that all conversations, regardless of the channel, are stored in a single lead card per client. This helps you understand each client's shopping behavior and preferences, making it perfect for retargeting.

You can retarget with personalized content to maximize the relevance of your content and increase user retention.

Sometimes, words are just not enough, and we know this! With the TikTok integration in Kommo, you can send images to your chats to express yourself, showcase products, or simply make your messages stand out.

And the best part is that your customers can send images, too! This means everyone understands themselves, and the conversation flows perfectly.

The Video post preview feature brings TikTok Business Messaging to life in Kommo. When a client sends a video post, it appears as a clickable card in Kommo, which you can click to watch the video on TikTok. If there is an accompanying text with the video, it shows up as a separate message, keeping everything clear and easy to follow.

Ready to put it all into action? Connect your TikTok account, and watch your messages, leads, and ad data flow straight into Kommo - ready for automation and conversion.

Before we jump into the setup process, you need to have the following 👇

• A Kommo account.
• TikTok business accounts except those signed up in the European Economic Area, Switzerland, and the UK.

5 steps to easily set up the TikTok integration in Kommo:

1. Go to Settings > Integrations > Enter TikTok in the search bar.

1. A modal window will open; click on the Install button. Make sure to accept Kommo’s privacy terms.

1. After Installation, log into your TikTok account by clicking on the Continue with TikTok button. You will be redirected to TikTok.

1. Authorize your account and grant access to Kommo. Click on Continue, and you will be redirected back to Kommo.

1. Set up your account to receive messages from everyone by changing your privacy settings and submitting a welcome message for review from TikTok.

TikTok is now integrated into your Kommo account and ready to use 🥳

Harness your TikTok engagement and maximize your potential by integrating it with Kommo. Automate lead capture, be available 24/7, respond instantly with Kommo’s Salesbot, and keep every conversation organized in one unified inbox - Kommo.

TikTok is where your audiences are most highly engaged, making it a massive opportunity for your business if you leverage it the right way. With over 1.5 billion users, it’s a platform you simply cannot ignore.

So do more than just post; take your TikTok strategy to the next level by integrating it with Kommo’s automation system.

Sign up for a free trial today and test it out; no credit card details are required!