Instagram automation in Kommo CRM

When you automate your Instagram account, you allow a chatbot to interact in a manner that you would usually do manually. This allows for greater efficiency and offline communication with clients.

Using a tool like Instagram automation can help you save time and reply to your followers quickly and reliably. As a result, the tool can grow your account with followers, engage with potential and existing clients, and even succeed in social media marketing.

Thanks to Instagram automation, you can:

• Generate leads
• Distribute content
• Ensure 24/7 availability
• Process orders
• Measure customer satisfaction
• Follow up on clients
• Provide analytics & insights

Instagram automation streamlines the process of reaching out to a targeted audience, increasing the chances of converting leads into actual clients.

It can distribute marketing content, including special offers, product updates, and promotional materials.

With Instagram automation, businesses can engage with their audience around the clock, irrespective of time zone.

Instagram automation can handle order placements, confirmations, and even track updates.

Through automated consumer feedback collection and analysis, businesses can pinpoint areas for improvement and address them promptly.

Automated follow-ups help to retain clients and nurture leads. This continuous communication builds trust and loyalty.

With automation tools, you can easily generate detailed reports on engagement, reach, and other important metrics.

Automating your Instagram platform involves using a third-party tool, so the first step is to choose the tool that best meets your business's needs.

There are many available tools in the tech industry designed to meet your business’s needs. You can sign up for free trials or schedule product demos to test different solutions to find out what they provide.

If you're seeking a reliable and powerful Instagram DM automation tool, Kommo may be the one.

Kommo is the world's first Instagram DM automation tool and an officially badged Meta Business Partner, indicating that Kommo's expertise has been verified and recognized by Meta. 🤝

Kommo's Instagram automation helps you send automatic messages to your followers. The first step to take is to install Instagram in the Kommo marketplace.

Next, you have to choose the Instagram Business account you want to connect. If you have more than one account, you can link them.

Automations in Kommo are set up using the salesbot. Once you’ve connected your Instagram to Kommo, you can get to work through the Leads or Chats section.

Go to Leads > Automate > + Add trigger. Choose Salesbot and click + Create a new bot.

Click Chats > Settings (gear icon) > Templates & bots. Under the Salesbot section, click Create.

Kommo offers a plethora of features for Instagram automation. Let’s go through them one by one.

It is important to automate Instagram Direct Messages between you and your clients. Kommo helps in various ways.

You can set your salesbot to recognize particular words or phrases, which prompts it to give predefined answers or perform specific actions such as:

• An e-commerce chatbot recognizing 'shoes to provides a catalog of trendy shoes 🩰
• A banking chatbot recognizing 'transfer' to quickly provides details of all transfers 💰

However, if your client inputs a term your salesbot doesn't know, it will redirect to someone on your team for help.

Instagram's ice-breaker feature shows prompt messages to potential clients when they contact you for the first time.

How does it work? 🤔

• When a client opens your Instagram DM chat for the first time, message buttons appear.
• When they click on one of the options, their selection will be sent as a message, which will appear in your Kommo account.

Ice-breakers are a great way to automate conversations with new customers, giving them prompt responses and personalizing their experience with your brand.

With Kommo’s salesbot, you can create messages with quick-reply buttons. 🤖 Quick reply buttons allow clients to respond to your message with a single tap. This streamlines the conversation, making it easier and more convenient.

Here's how it works:

• When your lead taps on a quick-reply button, their selection will be sent as a message.
• This then appears in your unified inbox, allowing you to respond to all your customer interactions in one place.

When your clients mention you in their Instagram stories, it can be easily missed. By using Kommo, every mention will pop up in your Kommo account.

This way, you can stay on top of your mentions and engage with potential clients,, helping you build stronger relationships.

Kommo allows you to automate responses to comments on your posts and Reels. When a user leaves a comment, it will appear in your Kommo account. This way, you can follow up with them and turn them into potential customers. It also helps in increasing your page engagement with various promotions.

With Kommo’s Instagram automation tool, you can easily route leads to the representative who is best equipped to answer their inquiries. 🤓. This will save your team time and provide customers with a more personalized experience, increasing the likelihood of conversions.

Meta has a strict 24-hour messaging rule, which means you, as a business, have only 24 hours to respond to a client’s message. However, with Kommo, you can increase your messaging window by up to seven days. This gives you more time to respond to messages and engage with your customers according to your schedule!

You can fully automate follow-ups to ensure every lead is seen tof. For example, if a potential client doesn’t respond to you for 3 days, you can be sure that your chatbot will follow up on your last chat.

Using Kommo’s document generation bot, you can transfer data from Kommo lead cards to your document template. 📋 With special modifiers, you can move anything from names to order details.

This way, your customer will get an error-free custom-made document with just one click, saving you time for other tasks.

Using Kommo's salesbot, you can also automate the generation and sending of invoices to your clients without human intervention.

If you still haven’t created your Kommo account, you can do so by clicking below.

Make your first automation simple and enjoyable with Kommo’s easy-to-use salesbot builder. You can also customize your messages to to fit your own unique voice.

Here’s an example of how Kommo automates your Instagram account :

First, we set the salesbot to recognize the keyword 'Delivered.'

If you have different communication channels, remember to choose Instagram as your preferred channel when connecting to yourKommo account.

After this, you can start building your chatbot’s personality. Emojis and buttons can make it more fun. If a customer provides a written response instead of clicking your quick replies, Kommo helps your bot understand using added synonyms.

When the customer clicks the quick reply button, the Instagram chatbot can provide an answer and a file.

If the customer clicks Tomorrow, the bot will send the eBook as requested.

Discover how powerful your Instagram is and use Kommo Instagram Automation to increase sales, find promising leads, and attract interest. Begin using Kommo's easy tool to automate your Instagram today. It will revolutionize how you use Instagram for business.

If you're eager to start, watch our Instagram integration video.

Ready to connect your Instagram?

👩‍💻Login to your Kommo account

💬Chat with us here on the website or within your account

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