🤖Chatbots and AI technology has revolutionized how businesses interact with customers. They can handle various tasks, from providing basic customer service to guiding customers through the sales process. But, as with any technology, there are some potential downsides.
One such downside is the potential for customers to feel overwhelmed or bombarded by automated messages coming from chatbots. 😫
That's where the opt-out message comes in. By allowing customers to opt out of sales messages, businesses can ensure that their use of Salesbots is effective and respectful of their customers' wishes.💪
In this article, we will explore why an opt-out message is an important tool for businesses using chatbots and how to track them in Kommo automatically. 🔍
What is an opt out message?
🙅♀️The option to opt out of your messages is a great way to show your clients that you value their time and interest in your content, regardless of whether you are using an email, Instagram, WhatsApp, or any other channel.
Opt-out: Clear and simple call-to-action message, like a link or a button saying “unsubscribe” or “opt-out.”, that allows the customer to easily unsubscribe from your mailing list.
Moreover, it’s a legal obligation for businesses to provide their clients with a quick way to opt out of promotional messages. 📝
👇Here’s an example of what a message with an opt-out option for Instagram conversation will look like:
Ready-to-use chatbot template for an opt-out message
🙌 Luckily, with Kommo, you can automatically track those clients who unsubscribed from your messages thanks to our ready-to-use chatbot template for an opt-out message.
Once your client responds with the opt-out keyword, you will get a notification in Kommo 🔔 with an opt-out tag 🏷️automatically added to the lead card.
Tags: in Kommo simplify lead management by grouping and classifying leads and contacts. This helps you focus on specific types of leads and set up your digital pipeline to trigger automated actions for certain leads.
👇This is what this process will look like in Kommo:
Additionally, you can send a message to your lead or client confirming that they’ll no longer receive promotional messages from you. ✅
How to set up an opt-out message in just a few steps
The code-free visual chatbot builder in Kommo makes it super easy to set up a chatbot that automatically adds an opt-out tag when the client wants to unsubscribe. 🤩
To start the process:
Go to your Kommo account > Communication tools > Create a new bot
Scroll down and select Add an “Opt-out” tag when clients want to unsubscribe from your messages template
This is how the template looks inside the visual builder. You can customize the Manual input Conditions if you wish, but for now, leave it as it is and click Save and Continue.
A Salesbot activation trigger will be preset to When a message is received. Unless you want to change it to a different action, click Done
And that’s it! Every time your lead or client opts out from your mailing list, you will see it in Kommo.🔥
Want to learn more about our Salesbot and how to build a chatbot from scratch? Watch this video.
Ready to start using your opt-out template?
Keeping track of clients who don’t want to receive your correspondence can be very challenging if you do it manually.😩 But with the Kommo opt-out message chatbot template, it becomes a breeze.
So why wait? Sign up for a 14-day free Kommo trial and start using the opt-out message template today.