Kommo unveils exciting new updates

Our newly designed default account icon allows new users to quickly access their profile for a smooth and efficient experience.

You can now also conveniently access your list of pipelines using the dropdown icon.

To help users understand the different stages of the pipeline and what your business uses them for, we’ve added the ability to create hints. This helps you define how your team should work within your process.

You can specify hints for 3 levels of team members: beginner, intermediate and expert. That way, you can add helpful text based on the user’s experience.

Kommo already allows you to save your most used filter settings, but this update takes it a step further.

Now you can set your favorite filter as default by dragging it to the top of the saved filter list. So no need to manually select your preferred filter each time — it will be automatically applied every time you visit that section. This feature works for any section with filters.

For example, let’s say you’re responsible for all the VIP clients. Now, all you need to do is save your filter settings and drag it to the top. Voila! Your pipeline will always show your VIP leads.

Admins can set default filters anywhere filters can be saved, but regular users can only use this feature in the inbox.

Default filters added in the inbox and lead profiles are personal, and only seen by the user who created them. Defaults set everywhere else are applied for all users in the account.

Take your inbox management to the next level with new options to filter by tags, pipeline stage, and customer segments.

Imagine you had a recent conversation with a client that you tagged as “urgent” and want to find it quickly. With our new filters, you can locate that specific conversation by using the “urgent“ tag. Simply apply the “urgent“ filter, and you'll instantly see all the chats tagged as “urgent“.

We’ve also made a range of enhancements to our chats.

Kommo updates for Facebook, Instagram and Telegram:

• Send/receive voice messages
• Receive animated stickers
• Send and receive rich links
• Receive messages sent using the “forward” feature
• Send messages using the “forward” feature
• Receive messages sent using the “reply” feature
• Send messages using the “reply” feature (Telegram only)
• Receive reactions (Not available on Telegram)

Kommo is now available in Dark mode! You can now personalize your account appearance by clicking your avatar, and then selecting between light, dark, or auto mode.

The new web version also brings improvements to integration tokens, providing independent functionality regardless of the user who granted access. Integration tokens now possess administrator rights, and integration access can only be granted by the Kommo account admin. Integration access will remain active even if the admin who granted access is deleted or deactivated.

• When you create a number or chart dashboard widget from the leads section, it will now include sales value.
• Notes will no longer be generated when a new lead, contact, company, or customer is added via API — instead, events will be created.
• Notes about changes in the stage of a lead will also no longer be generated via API. Instead, events will be generated to capture updates related to lead stages.
• The event log now includes internal messages sent in lead and customer profiles.
• Incoming and outgoing emails are now logged in the event list.

Chats on mobile devices now support the reply/forward functionality, voice messages, reactions, and rich links, empowering users with powerful communication tools on the go.

You can now view pipeline stage hints on your mobile which explains the reason for each stage, and users can clearly see when to move leads to a different stage in the pipeline ensuring a seamless experience tailored to user proficiency.

Stay connected, organized, and efficient with Kommo's latest update. Until next time!

Note: Kommo is getting ready to roll out these exciting new updates in the next 1-5 days. However, it's important to keep in mind that not all users will have instant access to these updates by the time this article is published.