Mastering Kommo’s AI tools: The ultimate feature guide

Kommo’s AI suite is here to transform the way you work. From the Kommo AI agent independently managing customer conversations to the Kommo Copilot guiding your next move, these tools are your ultimate productivity partners.

Kommo AI features aren’t just tools; they are your unfair advantage to stand out from your competitors.

Ready to see how? Let's dive in 🤿

Kommo AI agent is a virtual assistant powered by artificial intelligence, designed to boost sales and support by instantly handling customer questions across all communication channels, with no manual work needed.

It uses the company policies, product information and knowledge base to recommend options, answer FAQs, and chat 24/7 with your clients.

With Kommo’s AI agent you can:

• Automate responses to incoming customer inquiries
• Give live updates about product availability
• Suggest products to clients based on their preferences
• Complete the entire sales process

What’s more is that you can connect the AI agent directly to your e-commerce stores, such as Shopify, Nuvemshop, WooCommerce, Lazada, and more!

Kommo Copilot is your built-in AI assistant designed to enhance your productivity within the Kommo CRM.

Kommo Copilot can also suggest and match field values, create lead summaries, answer questions about the Kommo platform, and even fetch information from public sources when needed.

Got a question about using the system? Just ask, and Kommo Copilot will break it down for you 💫

We know that quality conversations are the vehicles to drive sales; that is why at Kommo, we built extensive AI conversation tools to help you get the most out of your marketing efforts. Let’s check them out. 🤩t

The first feature we’ve developed is the Rewriter. Editing text and adjusting its tone can be tiring when dealing with different clients and their needs. The Rewriter feature excels at helping you craft the perfect message. Here’s what the Rewriter can do for you:

This feature ensures that everything you type is correctly spelled, with the correct grammar and punctuation.

It’s underestimated how much time support and sales teams can spend typing responses. You won’t need to spend more time making your message sound professional. With just a simple click, make your reply more formal.

Some days are more stressful than others. Don’t let your clients detect this change in the tone of your chats. The Make it Friendly tool allows your conversations to stay consistently friendly regardless of day-to-day stresses and workloads.

Additionally, Kommo AI can adjust text for changes in tone. For example, you can make your text conversational instead of professional and sales-orientated to make your client more comfortable chatting with you. All this is done at the click of a button.

You can jot down bullet points or brief notes of important information and then use the Make it Longer tool to expand your answer into a full, proper sentence. This can be a great tool to use during calls.

Long sentences can also be stressful for your clients to read through. The Rewriter can make your messages more concise.

Sending complex texts can deliver the wrong message to your clients. The Make it Simpler tool helps you send clear messages with simple language. This way, your clients will always understand the intention behind your messages.

To refine your communication, simply type your message, click the Kommo AI button, and choose the desired option. It's that easy!

Another feature is Kommo’s AI Suggestions. This tool can proactively identify and fix common issues in your text, ensuring your communication is always professional and effective. This way, Kommo AI ensures you don’t miss any mistakes and helps your text improve as you write it.

Here’s a list of the suggestions that Kommo AI can give you: 👇

• Profanity check automatically detects and suggests replacements for inappropriate language.
• Grammar & spelling check highlights and corrects mistakes to maintain professionalism.
• Tone adjustment keeps your messages friendly and positive.
• Length optimization shortens lengthy texts to make them more readable.

The Conversation Summary feature instantly summarizes chats between your team and clients. This tool is perfect for catching up on past conversations, saving time, and highlighting the main points and any unanswered questions.

After a long chat with a client, reading through the entire conversation history can be tedious, especially if the responsible teammate is out of the office and someone else takes over where they left off. The Conversation Summary tool provides a quick overview, ensuring you never miss important details.

The final feature is Suggested Replies. This feature generates suggested answers to help teammates chat with customers more quickly and provides a way to break out of the routine of answering common questions. The Suggested Replies are based on the customer's most recent questions and answer them using your business's knowledge base.

Kommo’s Sentiment Analysis feature helps you stay on top of critical conversations by detecting negative emotions in client messages.

When a negative message is identified, a label appears in both the chat and feed, allowing you to quickly prioritize and respond to issues that need urgent attention.

Even if the customer later sends a positive message or the chat is closed, the label remains. To remove it, simply click the emoji icon in the chat and select delete sentiment.

In the modern sales landscape, seconds matter, and words carry weight. Kommo’s AI tools don’t just shave minutes off your workflow - they reclaim hours of lost productivity, eliminate costly missteps, and optimize your resources, allowing your team to focus on growth.

With Kommo’s AI suite, you’re not playing catch-up, you’re rewriting the rules ⚡

Are you ready to make your clients happy and resolve issues dramatically? Then, it’s time to test the new functionality. Try Kommo AI today.