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People today love communicating through messengers and phone calls have become somewhat rare. So much so, when I receive that one call per month I get startled. (Phone ringing) Me: What is happening? 🤪
WhatsApp is the world’s most popular messenger with more than 1.5 billion users worldwide (we’ve all heard of it I am sure). They noticed an emerging trend of companies using WhatsApp to communicate with customers directly and created WhatsApp Business, an App specifically designed for businesses.
In this article we will take a look at the benefits of WhatsApp Business and the ways it will help you create a modern, efficient communication with your customers.You’ll learn: 👇
WhatsApp Business is a free app for companies which helps them get a business presence on the biggest messenger in the world. The app lets you communicate with customers through instant text messaging which has a far higher response rate than traditional methods of communication.
The app is designed for micro and small businesses. It comes equipped with automations, tools to sort customers and effectively respond to messages. In general it is very similar in almost all aspects as the standard WhatsApp which we all know and love.
💬 WhatsApp Business can be downloaded for free on the Google Play and Apple Store.
The benefits of WhatsApp Business for companies are numerous, here are some of the most important benefits of WhatsApp Business we discovered: 👇
Personal and Business chats are separated
Messaging automations and tools
One of the most amazing things about WhatsApp Business App is that it is completely free. 🥰 You won’t have to spend a dime on it. On the contrary, with the increased efficiency and additional communication channel, you will be able to get closer to your customers and earn more.
Unlike the standard WhatsApp where you can only use a profile picture and name, in WhatsApp Business you can create a company profile which features:
The enhanced profile will help you present your company directly in WhatsApp and it can be a good place to showcase how cool your company is. Your presence in WhatsApp signifies you are a modern business open to a direct and personal communication with their customers. 🙋♂️
You’ll no longer experience the mess of having your personal and business communication in one place. Now regular WhatsApp can remain as an app for chats with family and friends, while WhatsApp Business is where you chat with your current and potential customers.
WhatsApp has the following automations:
Their main benefit is a faster response rate and they’ll save your time when you have to respond to multiple customers. 🏃♂️
Message automations in WhatsApp Business
WhatsApp is famous for being secure with its end to end encryption. This means that only you and your customer can read the messages sent through the app. There are no uninvited eyes looking into it. 🕵️♂️
With WhatsApp Business you will get a new communication channel where you are able to do:
💬 Learn more about WhatsApp Broadcast vs Groups.
Check out one example of a company in India which uses WhatsApp as the main source of communication with customers 👇
Nothing is perfect I guess 🤔 One limitation you have to have in mind is that the WhatsApp Business App account can only be connected to one phone number and smartphone. It was designed for local businesses in mind and you cannot use WhatsApp and WhatsApp Business with the same number.
For big companies and teams it will be inconvenient to use a single phone to respond to messages. That’s why WhatsApp created a solution for bigger teams as well. 👇
WhatsApp Business has 2 versions. WhatsApp Business App is the free one made for micro and small businesses we talked about in the text above 👆
WhatsApp Business API is designed for medium and large companies which communicate with many customers in a single day. This version doesn’t have a standard interface and it is connected to software solutions which can support it.
The API is a paid solution offering great customization options and an ability to have a whole team respond to messages in a single WhatsApp Business account.
It offers benefits such as:
💬 Check out how to turn WhatsApp Business API in a reliable sales and customer support weapon using the #1 WhatsApp CRM.
WhatsApp Business is a great opportunity for companies big and small. The benefits of WhatsApp Business will help you achieve more sales, promote your business on the most popular messenger in the world and create an efficient 5-star customer experience. ⭐
Check out the rest of our blog for many useful articles on using WhatsApp for business.
✅Kommo is a pioneering Messenger Based Sales CRM software that helps businesses achieve more sales and create long-lasting relationships with their customers. It is a tool that enables companies to reach better results and increase their profits.