WhatsApp list messages

Streamline chats with WhatsApp list messages

50K+

businesses use list messages to simplify complex flows

15X

increase in response rate when options are listed clearly

70%

drop in abandoned chats due to reduced friction

Drive replies with WhatsApp list messages

Kick off conversations with WhatsApp list messages and offer clear tappable options from the get go.

User selecting shipping option in WhatsApp list message: standard, next-day, international, or pickup pointUser selecting shipping option in WhatsApp list message: standard, next-day, international, or pickup point

Offer clear choices

Users select from structured list options that eliminate vague responses and give you precise insights into what they’re looking for.

User browsing cake shop options via WhatsApp list message: browse menu, place an order, see specials, talk to EmmaUser browsing cake shop options via WhatsApp list message: browse menu, place an order, see specials, talk to Emma

Drive conversations that convert

Guide the conversation seamlessly by offering relevant follow-ups, ensuring every message stays on point and easy to respond to.

User receiving discount offer in WhatsApp with follow-up choices: check out now, remind me later, not right nowUser receiving discount offer in WhatsApp with follow-up choices: check out now, remind me later, not right now

Turn chats into conversions

Keep the momentum going with easy, actionable steps that help convert leads without losing pace or requiring complex interactions.

User in WhatsApp chat selecting a tropical fruit box and viewing purchase optionsUser in WhatsApp chat selecting a tropical fruit box and viewing purchase options
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Supercharge your team with WhatsApp

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Simplify decision making & user journeys

Unlock the power of WhatsApp list messages to help your team move faster with fewer “wait, what’s going on?” moments.

WhatsApp list with support options: browse menu, place an order, see specials, talk to Emma, on yellow background

Turn support into a smooth, guided experience with WhatsApp lists.

Upgrade to advanced WhatsApp tools

WhatsApp conversation where customer asks about delivery cost to San Francisco and receives instant AI-generated reply: '$15'

Meet WhatsApp AI

Let Kommo AI handle the heavy lifting — get summaries, reply suggestions, and polished text instantly.

“In just 18 months with Kommo, we’ve handled 53,000+ messages, connected with 2,000+ clients, and captured 6,000+ leads.”

portrait photo of Talina Gutiérrez with name and company KBB
Talina Gutiérrez KBB

Try Kommo for 14 days

Test drive all our WhatsApp for managers features, no card needed