Knowledge base
We’re here to help
Messenger apps
WhatsApp Business overview
Learn what WhatsApp Business integration in Kommo is, what tools are available, and how to start using it for scalable, secure, and personalized messaging.
Connect WhatsApp Business to Kommo
Detailed steps to connect a new number to WhatsApp Business within Kommo, enabling efficient messaging.
Connect previously used numbers to WhatsApp Business
Step-by-step guide to merging your number from WhatsApp Lite to WhatsApp Business, ensuring a seamless transition.
Manage WhatsApp chats in both Kommo and the app
Manage chats in both Kommo and the WhatsApp Business app. Sync conversations, automate replies, and keep chats organized.
Testing the WhatsApp Business integration
Try WhatsApp Business in Kommo risk-free with TestBot – explore features, send messages, and simulate chats without using your own number.
Connect to WhatsApp Business from different integrations or providers outside Kommo
Instructions on migrating your existing WhatsApp setup from other providers to Kommo’s WhatsApp Business integration.
Manage WhatsApp Business message templates
Discover how to create and submit WhatsApp Business message templates in Kommo for Meta’s approval, streamlining communications.
Manage carousel templates with WhatsApp Business
Learn how to use carousel templates in WhatsApp Business to showcase multiple offerings interactively, enhancing customer engagement.
Migrate your numbers to WhatsApp Business
Step-by-step guide to merging your number from WhatsApp Lite to WhatsApp Business, ensuring a seamless transition.
Log out or delete a number from WhatsApp Business
Learn how to log out or delete a phone number from WhatsApp Business in Kommo to manage your connections.
Manage flows templates with WhatsApp Business
Create interactive WhatsApp Flow templates in Kommo to collect customer info through step-by-step forms. Responses are saved to your CRM automatically.
WhatsApp Marketing Messages API overview
Learn how WhatsApp’s MM API boosts delivery, helps you send campaigns at scale, and how Kommo routes marketing and standard messages automatically.
Track your WhatsApp results with analytics
Learn how to use WhatsApp analytics, UTMs, and Click-to-WhatsApp ads in Kommo to track performance, control costs, and improve your campaigns.
Updated pricing rules for WhatsApp Business
Learn how WhatsApp Business charges work, when messages are free, and what counts toward billing under Meta’s updated per-message pricing.
Troubleshoot WhatsApp message errors
Learn how to fix common WhatsApp message errors in Kommo, including template issues, session limits, payment setup, and blocked or outdated recipients.
Create a List Message in WhatsApp Business
Learn to set up WhatsApp List Messages in Kommo to simplify conversations and help users respond faster with clear, predefined options.
Enable WhatsApp Marketing Messages API
Set up the WhatsApp Marketing Messages API to send large-scale campaigns with better delivery rates using your approved marketing templates.
