Zendesk Integration

The Zendesk integration in Kommo centralizes customer support and sales communication. Create and track tickets directly from your CRM, respond efficiently, and maintain a seamless workflow between your support and sales teams.

• Instant ticket creation: Automatically create tickets in Zendesk from new leads or support requests in Kommo.
• Smart follow-ups: Trigger tasks or reminders in Kommo when ticket status changes, keeping your team proactive.
• Customer insights: Link tickets to leads for a complete view of interactions and history.
• Team performance tracking: Monitor response times, ticket resolution, and efficiency across your support team.
• Feedback loop: Automate post-resolution surveys to capture customer satisfaction and improve service quality.

Kommo users enjoy a unified workspace where support and sales operate together. With Zendesk integrated, teams can automate ticket handling, respond faster, and keep all communication in one place. Kommo’s pipelines, workflow automation, and messaging toolkit make sure every customer interaction is tracked and every lead moves forward without extra effort.

To connect Zendesk to Kommo, log in to your Zendesk account and install the Kommo app from the Zendesk Marketplace; then follow these steps:

• In Kommo, go to Settings > Integrations > Zendesk.
• Create a Zendesk API token and paste it into Kommo’s integration window.
• Enter your Zendesk login email and subdomain.
• Click Install.

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection.

• Kommo account (available on all plans, including the free trial period)
• Zendesk account (Fees may apply, contact the service for tariff details)