The Zendesk integration adds new features in your account:
- Zendesk add-on in lead cards
- Attach tickets to leads
- Track ticket status
Zendesk helps you create amazing customer service experiences. With it's support ticketing system you will be able to efficiently track and solve support requests.
Kommo is the world's first Messenger Based Sales CRM. It's messenger features help you create the perfect sales and marketing process, resulting in more sales and loyal customers with its innovative approach to customer management.
By combining Kommo and Zendesk you will create a more efficient sales and support process. Attach support tickets inside the Kommo lead card and your team will always be up to date and track the status in Kommo's interface.
A Zendesk add-on is available in lead cards after you install the integration.
By clicking on it you will be able to see whether the lead has any active support tickets. If there is no ticket you can create it manually by clicking on Create new ticket, you will be taken to Zendesk's ticket creation. In order to track the status of the ticket, the lead has to have an email address connected to it.
If a lead has a ticket attached to it you will be able to see its status, date of creation and a link to the ticket. This way your team will always have full information on all communication and support requests by the customer.
The Zendesk integration is built-in and designed by the Kommo team. Installation is in 2 parts, first, you need to add Kommo app to your Zendesk account and then integrate Zendesk in Kommo. A complete installation guide can be found in our knowledge base article.