WhatsApp Business Integration

The WhatsApp Business integration helps you streamline your work and improve customer communication. You can chat with clients using all of WhatsApp’s key features — right from Kommo.

The WhatsApp Business integration with Kommo includes a variety of tools to improve how you connect with customers:

• Mass messaging: Send updates, promotions, or news to multiple customers at once.
• Quick replies and lists: Add buttons and list options so customers can easily respond or get more info.
• Carousel templates: Share interactive messages with images, videos, and buttons to promote multiple products or services in a single message.
• Automated replies: Use Kommo’s Salesbot to respond automatically to FAQs or common requests.
• Multimedia sharing: Send photos, videos, documents, or voice notes to make chats more engaging.
• Message tracking: Know when a message was sent, delivered, read, or if there was an issue.
• Multiple number management: Connect and manage several WhatsApp numbers from inside Kommo.

Kommo users love this integration because it simplifies customer communication. With interactive messages, buttons, and lists, it’s easier for clients to take action directly in the chat. Plus, personalized broadcasts let businesses reach the right audience with the right message. Users also enjoy performance analytics and access to Meta’s newest features like carousels and automated flows.

WhatsApp Business users enjoy Kommo because it brings all messages into one place. It’s easier to handle leads, track conversations, and automate responses with message templates. Kommo turns your WhatsApp inbox into a full sales and support hub.

Using WhatsApp Business with Kommo means you’ll never miss a message. Automate tasks, boost customer satisfaction, and manage conversations — all on one platform.

• Lead generation: Capture new leads directly from WhatsApp into your Kommo pipeline.
• Automated customer support: Answer common questions instantly using Salesbot.
• Broadcast messages: Reach many contacts at once with updates or offers.
• Message tracking and analytics: Measure message performance and improve your communication strategy.

Get ready to unlock features like chat buttons, custom forms, and carousel cards to showcase your products or services. You can connect a new number or keep using the WhatsApp Business app on your phone.

Your number must:

• Include a country and area code
• Receive voice calls or SMS
• Not be linked to another WhatsApp account

Steps:

1. In your left menu, go to WhatsApp Business
2. Click Connect to open the widget
3. Accept the privacy policy and click Install
4. Choose to connect your own number or buy a new one
5. Sign in with Facebook and connect a business account
6. Enter and verify your phone number
7. Complete the setup in Kommo

Already using the WhatsApp Business app on your phone? You can keep using it while syncing your chats in Kommo.

Steps:

1. In your left menu, go to WhatsApp Business
2. Click Connect to open the widget
3. Accept the privacy policy and click Install
4. Select Link WhatsApp number > WhatsApp Business app
5. Sign in with Facebook and connect your business account
6. Enter your number and verify it
7. Open WhatsApp Business on your phone and scan the QR code
8. Finish setup in Kommo

• A paid Kommo account (Base, Advanced, or Enterprise plan) or a free trial within the first 14 days.
• A dedicated phone number that can receive calls or SMS
• The phone number must not be linked to any other WhatsApp account. Already using this number with another provider? Migration is possible! Learn more about the number migration process.
• A personal Facebook account.