Viber Integration

The Viber integration in Kommo allows you to manage conversations, create leads from incoming chats, and use automation to provide round-the-clock service. With this connection, Viber becomes a direct channel inside your CRM, ensuring no message or opportunity is missed.

Bring your Viber chats into Kommo and turn every conversation into a growth opportunity:

• Instant lead capture: Every time a new customer messages you on Viber, a lead is automatically created in your pipeline—no manual entry required.
• Seamless chat management: Respond to messages directly inside the lead card, keeping all communication in one organized place.
• Smart automation: Let Salesbot handle repetitive questions, gather customer info, and even send invoices while you focus on closing leads.
• Complete conversation history: Never lose track of your chats—every message is stored, so your team has the full context at their fingertips.
• Customer insights: Send quick feedback forms at the end of each chat to gauge satisfaction and improve your service.

Kommo supercharges Viber, turning it from a simple messaging app into a powerful sales channel. Instead of just chatting, you get a multichannel inbox, smart pipelines, and automation that keeps every conversation moving toward a sale. With Salesbot, Viber works for you 24/7 - capturing leads, nurturing prospects, and organizing chats directly in your CRM.

To connect Viber, create a bot in the Viber Partner portal, then follow these steps:

• Create an account and a bot in the Viber Partner portal.
• Copy the bot’s API token.
• Paste the API token in Kommo.
• Add Viber as a source in your Kommo pipeline.

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection.

• Kommo account (available on all plans, including the free trial period)
• Viber account (Fees may apply, contact the service for tariff details)