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Text message automation and lead engagement

All integrations⚙️ Built-inMarketingMessaging & SMS

Twilio Text Messaging Integration

Integration overview

The Twilio text messaging integration in Kommo enables you to send and receive text messages directly from your CRM. By connecting Twilio, you can automate communication workflows, effectively engage leads, and maintain a comprehensive record of all interactions. This integration enhances your ability to reach customers through SMS, ensuring timely and personalized communication.

💡 Cool ways to use Twilio Text Messaging and Kommo

Elevate your SMS communication strategy with these innovative uses:

  • One-click messaging: Send SMS messages to leads directly from their contact details, streamlining outreach efforts.
  • Mass messaging: Utilize mass actions to send messages to multiple contacts simultaneously, saving time and effort.
  • Personalized templates: Create and use customizable message templates, incorporating dynamic fields like name and address for personalized communication.
  • Automated workflows: Set up triggers and automations to send SMS messages based on specific actions or events, ensuring timely follow-ups.
  • Comprehensive tracking: All sent and received messages are automatically logged in the lead card, providing a complete communication history.

❤️ Why do Kommo users love Twilio Text Messaging?

Twilio on its own is a powerful SMS tool, but inside Kommo, it becomes much more. Kommo transforms simple texting into a fully integrated sales and communication hub. Instead of juggling multiple apps, your team can send, track, and organize SMS directly alongside every deal and contact. Automations, smart templates, and multi-channel visibility turn ordinary texting into a strategic advantage - helping you close deals faster and keep conversations flowing without missing a beat.

🔌 How to connect Twilio Text Messaging

To connect Twilio Text Messaging, follow these steps:

  • Go to Settings > Integrations > Search Twilio Text Messaging and click Install.
  • Enter your Twilio Account SID and Auth Token.
  • Configure your messaging service and phone number.

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection.

⚒️ What do you need

  • Kommo account (available on all plans, including the free trial period)
  • Twilio account (fees may apply, contact the service for tariff details)