This guide provides ready-to-use WhatsApp message templates for medical clinics. Each template is concise, compliant, and designed for personal patient communication, from appointment reminders to follow-up care.
What are WhatsApp templates?
WhatsApp templates are your pre-written message blueprints. They’re not just for corporates but for any business that wants to look professional, and communicate clearly. These templates are approved by WhatsApp to keep conversations authentic. They let you send important updates and organized information with just a click.
📍If you’re looking to upgrade your WhatsApp game, find out what Kommo offers in our WhatsApp integration article.
Templates are built for a purpose. Need to send a one-time login code? There’s a template for that (Authentication). Want to announce a flash sale to your customers? There’s a template for that too (Marketing & Utility).
How to use these WhatsApp templates for your clinics
1. Personalize every interaction
Replace placeholders with customer-specific details to make every message feel tailored and relevant.
2. Automate for efficiency
Use Kommo’s WhatsApp integration to schedule and automatically send these templates, saving time and reducing manual effort.
3. Stay compliant
Ensure your templates are pre-approved by WhatsApp to maintain compliance and deliver a seamless customer experience.
4. Test and optimize
Monitor engagement rates and refine your templates to resonate better with your audience.
Benefits of using WhatsApp templates
A small investment in WhatsApp templates can have an invaluable impact on your clinic’s communication. See why they matter 👇
1. Build trust
WhatsApp templates like Utility, Marketing, and Authentication messages are approved by Meta itself – creating secure, meaningful interactions that customers appreciate.
2. Improve engagement
Elevate your clinic’s professional immage with interactive WhatsApp messages like Carousels and Flows that present information in an organized, user-friendly manner.
3. Broadcast templates
Automate sending bulk messages with WhatsApp templates and reduce repetitive tasks so you can focus on what matters.
4. Drive results
From abandoned cart recovery to loyalty updates, paid messages help you guide customers through every stage of their journey.
Now that you are familiar with them, let’s explore the WhatsApp tool designed to ensure every patient feels valued and informed.
15 WhatsApp template messages for clinics
1. Booking & payment notifications
Instantly confirm bookings, acknowledge payment receipt, and keep patients informed with automated WhatsApp template messages.
2. Pending appointment follow-up
Send automated reminders to re-engage potential clients who didn’t complete their bookings, encouraging them to finalize their appointments or purchases.
3. Order tracking updates
Inform clients about their package status with automatic WhatsApp template message updates.
4. Product launch announcements
Highlight your latest products or services via WhatsApp image template messages for instant attention.
5. Limited-time promotions
Send WhatsApp template messages with two clickable URL buttons to boost quick responses during your promotional campaigns.
6. Back-in-stock alerts
Notify clients via WhatsApp messages when high-demand services or offers are back, to ensure they secure their booking.
7. Cross-sell & upsell campaigns
Use WhatsApp messages to suggest relevant procedures or check-ups and increase purchase value.
8. Discount code distribution
Share exclusive discount codes via WhatsApp to encourage faster purchases.
9. Customer feedback & reviews
Collect ratings and reviews using automated WhatsApp message templates.
10. Loyalty program updates
Strengthen your patient relationships with personalized updates on their program benefits, upcoming rewards, and more with WhatsApp message templates.
11. “Complete your purchase” reminders
Prompt patients via WhatsApp to finalize their orders with reminder messages.
12. VIP/ Early access offers
Offer exclusive early access through personalized WhatsApp messages.
13. Referral program invitations
Encourage patients to share and earn rewards with WhatsApp referral invites.
14. Post-purchase support
Resolve issues and efficiently guide patients post-procedure with automated WhatsApp support.
15. Personalized product recommendations
Let clients explore curated options with interactive WhatsApp carousel messages.
Ready to automate WhatsApp with templates?
In healthcare, the right message at the right time shows you care. These 15 WhatsApp templates are your toolkit for building a consistent, reliable, and professional communication stream.
Your next step is simple: Start with one. Choose the template that addresses your most frequent task and put it into practice today by signing up for Kommo’s free trial!
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