The Power list: Top 30 CRM tools for driving business growth

May 14, 2024

26 min.

Strong customer relationships are essential for long-term business success. This is why 91% of businesses with over 11 employees use CRM solutions. These systems centralize customer information and support lasting relationships through sales, marketing, and service integration.

Today we’ll go through the top 30 CRM tools for driving business growth. The list contains the front-row CRM tools, features, and pricing.

What is a CRM tool?

CRM, or Customer Relationship Management software, is a powerful and user-friendly tool every modern entrepreneur should consider. It’s a unified platform that seamlessly integrates marketing, sales, and customer service processes into one comprehensive system, empowering you to take full control of your business's operations.

CRM: a unified platform that seamlessly integrates marketing, sales, and customer service processes into one comprehensive system, empowering you to take control of your business's operations.

Main features of CRM tools

Companies that have embraced CRM tools have reported significant benefits, such as increased sales revenue, a boost in lead generation, and improved customer retention. These CRM tools offer a range of features that can help businesses stay competitive and optimistic about their growth potential.

  • Sales management: Streamlining the sales process to enhance productivity.
  • Marketing automation: Coordinating marketing efforts for better lead conversion.
  • Customer service: Providing support and managing customer interactions efficiently.
  • Contact management: Keeping track of customer details and communication history.
  • Interaction tracking: Monitoring interactions to understand customer preferences.
  • Email integration: Centralizing email communications within the CRM.
  • Document storage: Organizing important documents for easy access.
  • Mobile access: Managing customer relationships on the go.
  • Pipeline management: Overseeing the sales pipeline for opportunities and risks.
  • Social media integration: Engaging with customers across social platforms.
  • Custom reporting: Generating reports for informed decision-making.

Use cases for CRM tools for individuals

CRM tools are not just for large corporations; they can also be game-changers for individuals (like freelancers) and small to medium-sized businesses.

Let’s explore how CRM tools can be applied in real-life scenarios:

  1. Automate repetitive tasks: CRM tools can automate repetitive tasks, such as data entry, appointment scheduling, and follow-up emails. This automation both saves time and also reduces the chance of human error.
  2. Sales management: Individuals can use CRM to track their sales pipeline, manage contacts, and analyze sales data to identify trends and opportunities.
  3. Marketing automation: CRM systems can help automate marketing campaigns, from email marketing to social media posts, and ensure consistent communication with your audience.
  4. Customer retention: CRM tools help tailor services to increase customer satisfaction and loyalty by maintaining detailed customer interactions, preferences, and feedback records.
  5. Build an omnichannel customer experience: CRMs allow individuals to provide a seamless customer experience across various channels, such as social media, email, or in-person interactions.
  6. Personalize customer experiences: With a CRM, individuals can personalize their outreach and services based on detailed customer data, making each interaction more engaging.
  7. Predictive analysis: Advanced CRM tools can analyze data to predict future customer behavior, helping individuals anticipate needs and tailor their approach accordingly.

Each use case of CRM tools demonstrates their versatility and adaptability, making them invaluable for anyone looking to improve their business processes and customer relationships.

☝🏼No matter the size or industry of your business, CRM tools can be tailored to meet your specific needs and challenges, providing a sense of reassurance and confidence in their effectiveness.

No matter the size or industry of your business, CRM tools can be tailored to meet your specific needs and challenges, providing a sense of reassurance and confidence in their effectiveness.

Top 30 CRM tools for driving business growth

The following tools are designed to help businesses of all sizes capture leads, understand customer behaviors, and foster lasting relationships.

1. Kommo

Kommo is a unique cloud-based CRM tool designed for personalized client conversations. It serves as a hub for all messengers, offering a no-code chatbot that engages with your clients when you’re offline, a sales pipeline, automations, profiles for clients, and analytics of your client and lead interactions.

With Kommo CRM, you can track the progress of your visitors and potential clients through the pipeline and gain complete visibility of your entire sales process, from the initial website interactions to a sale won and client gained.

💡With Kommo CRM, you get the total visibility of your entire sales process from start to finish. In other words, from first contact on your website to a won sale, you can track how your visitors and potential clients progress through the pipeline.

Kommo is also known for its deep analytics and easy automation, making lead generation effortless through web forms, live chat, website chat buttons, and more. It integrates with over 200 integrations.

The platform also allows you to engage in chats, calls, and emails directly from the CRM, with every interaction meticulously logged.

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⭐⭐⭐⭐Rated 4.3 out of 5 stars in Getapp

Kommo offers a free 14-day free trial.

Key Features
Pricing
- Messenger-based CRM- Visual sales pipeline- Live chat - Chatbot- Automations- Lead scoring- Data import & export- Unified inbox - Client profile- Lead capture- Dashboard- Contact management - Calls & sync email - Segmentation & tagging- Analytics & reporting- Native & 3rd party integrations - Mobile app
Kommo offers a 14-day free trial, no credit card required.Base Plan$15/month for small businesses.Advanced Plan $25/month for growing companies.Enterprise Plan$45/month, large businesses with many leads.

2. Zoho

Zoho CRM is renowned for its ease of setup and use, making it ideal for small—to medium-sized teams. Its user-friendly interface and no-frills design allow seamless navigation and customization to fit specific business needs.

While the free version is limited, paid plans offer more features. However, customer service wait times can be lengthy, which is a consideration for potential users. Overall, Zoho CRM provides great value with its range of options.

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⭐Rated 4.3 out of 5 stars in Getapp

Key Features
Pricing
- Live chat- Sales pipeline- Lead scoring- Unified contact profile- Segmentation & tagging- Analytics & Reporting- Integration & mobile app
Zoho offers a 3-day free trial, no credit card required.Standard: $20/month to Automate and optimize your sales cycleProfessional: $35/month to Improve customer acquisition and accelerate growthEnterprise: $50/month to Manage global CX operations with the complete CRMUltimate: $65/month to Scale exponentially with dedicated BI capabilities

3. HubSpot

HubSpot CRM is a versatile, cloud-based platform designed to assist companies of all sizes in managing customer relationships and analyzing business metrics. It’s well-suited for diverse industries and offers robust features for both B2B (business to business) and B2C (business to customer) business models. With tools for marketing, sales automation, pipeline management, and more, HubSpot CRM streamlines the tracking and nurturing of leads.

Its visual dashboard provides a real-time sales funnel view, while its marketing tool enhances lead generation and email campaign management. The sales tools aid in contacting and tracking deals, allowing the system to integrate seamlessly with various third-party platforms.

HubSpot CRM’s free plan is a game-changer. It offers comprehensive access to its features for unlimited users, making it ideal for businesses aiming to optimize their customer engagement strategies without breaking the bank.

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⭐Rated 4.5 out of 5 Stars in Getapp

Key Features
Pricing
- 3rd party integrations- Activity dashboard- Reporting & statistics- API- Contact management- Data Import/Export- Alerts & notifications- Reporting &analytics
HubSpot CRM is available free of charge. Users can add 1,000,000 contacts and unlimited users, and free access to the CRM has no time limit.Starter$50/month or $600/yearProfessional$1,780/month or $19,200/yearEnterprise $4,000/month or $48,000/year

4. Pipedrive

Pipedrive is a comprehensive Sales CRM and pipeline management tool that empowers businesses to plan their sales activities and closely monitor their deals.

It’s crafted around activity-based selling methods, ensuring that every step taken is geared towards transforming potential deals into successful sales.

Being cloud-based, Pipedrive offers the flexibility of access anytime, anywhere, through any web browser or its dedicated mobile applications.

It grants sales teams complete transparency over various sales pipelines, with a powerful interface describing each deal’s stages and detailed next steps.

The platform’s activity and goal tracking feature is particularly useful for monitoring pending tasks, keeping the sales process organized and on target.

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⭐Rated 4.5 out of 5 Stars in Getapp

Key Features
Pricing
- AI/Machine Learning- API Access - Controls/Permissions- Activity Dashboard- Activity Tracking- Alerts/Notifications- Appointment Management- Appointment Scheduling
Essential$14 per seat per month, billed annually Advanced$29 per seat per month, billed annuallyProfessional$49 per seat per month, billed annuallyPower$64 per seat per month, billed annuallyEnterprise$99 per seat per month, billed annually

5. Monday sales CRM

Monday sales CRM, built on monday.com Work OS, is a no-code, customizable CRM tool that streamlines the entire sales cycle for small – and medium-sized businesses.

It offers automation to reduce manual work, centralized lead capture, and intuitive dashboards for a complete overview of sales activities.

The platform’s integration with email services like Gmail and Outlook and a suite of post-sales management tools enhance customer communication and relationship building.

Its seamless integration with other tools and easy setup without IT help, complemented by ready-made templates, make Monday sales CRM an efficient and user-friendly choice for managing sales operations and fostering team collaboration.

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⭐Rated 4.5 out of 5 Stars in Getapp

Key Features
Pricing
- Email sync & tracking- Custom dashboards - Sales forecasting- Activity management- Lead capturing- Automations- Mobile access
Monday Sales CRM offers a free plan for up to 2 users; the trial is 14 days and does not require a credit card. Paid plans are available when more seats are needed.Basic$10/seat/month (annually) or $12/seat/month (monthly), starting with 3 seats.Standard$17/seat/month (monthly).Pro$28/seat/month (monthly).EnterpriseCustom pricing is available upon contact.

6. Salesforce

Salesforce CRM is an industry-leading platform known for its extensive customization options and robust features. It caters to large or scaling businesses, offering a highly customizable solution.

Salesforce empowers sales teams with powerful reporting, lead management, and scoring capabilities. While it’s easy to set up, its pricing is higher than some competitors.

The learning curve can be steep but provides unparalleled flexibility once mastered. Integrating with over 1,000 platforms, Salesforce remains a go-to choice for businesses seeking comprehensive CRM solutions.

However, the absence of a free plan and greater maintenance efforts must be considered when evaluating its suitability.

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⭐Rated 4.4 out of 5 Stars in Getapp

Key Features
Pricing
- App Exchange- Customer Cloud- Marketing Cloud- Collaborating forecasting- Workflow automation & management- Analytics and Reporting- Mobile access
14-day free trial, no credit card required.$25/user/month (billed annually) for up to 5 users.

7. Proprofs Big Contacts

A cloud-based customer relationship management (CRM) and marketing system for small businesses streamlines lead nurturing by storing information in the cloud for easy access via web browsers.

Prospects’ contact details are visible alongside comments and links to their social media profiles. Setup is quick, and sales teams can efficiently record calls, send emails, and manage tasks.

The comprehensive contact history includes email correspondence, meetings, and updated opportunities. Email alerts notify users when specific emails are opened.

The built-in scheduler organizes meetings and tasks, linking them to contact information. BigContacts enhances productivity and simplifies sales operations.

Key Features
Pricing
- Email Marketing- CRM for Small Business- Helpdesk for Customer Service- Mobile CRM- Financial Services
A forever free plan for 100 contacts.$9.99/month when you have 100+ contacts.

8. Freshworks

A beacon of simplicity in the CRM industry, Freshworks began as Freshdesk, a customer service software in 2010, and evolved into Freshworks CRM. This platform emerged from Freshsales and is designed for seamless sales and marketing engagement.

Freshworks prides itself on creating intuitive products that require minimal customization, making it accessible for business owners without deep software expertise.

Committed to community support, Freshworks offers its Freshdesk software at a discount to nonprofits. With a global footprint across 11 offices, Freshworks serves approximately 40,000 companies, showcasing its significant industry impact

Key Features
Pricing
- 360-degree view of customer’s information- Email, Chat Campaign, Phone, Messenger, SMS, Zoom.- Improve sales productivity with automation- Multiple sales pipeline- Contact profiling and scoring- Mobile Access
There is a free trial, and no credit card is requiredPaid plans are available when more seats are needed.Growth$9/seat/month (annually)Pro: $39/seat/month (monthly).Enterprise $59/seat/month (monthly).

9. ActiveCampaign

A powerhouse for small teams aiming to drive substantial business growth through smart marketing automation.

Globally embraced by customers in over 170 countries, ActiveCampaign offers a rich suite of pre-built automations and integrations with platforms like Facebook, Google, and Shopify.

It excels in delivering personalized marketing, managing transactional emails, and fostering one-to-one CRM interactions across the customer journey.

With over 10,000 positive reviews on TrustRadius, ActiveCampaign has earned the highest customer satisfaction on G2.com and is complimented as the Top-Rated Email Marketing Software. This is a testament to its efficacy and user-centric approach to Marketing Automation and CRM.

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⭐Rated 4.6 out of 5 Stars in Getapp

Key Features
Pricing
- Omnichannel Marketing- Content Creation- Audience Management- Marketing Automation- Analytics & Reporting- Artificial Intelligence- Email Marketing- Dynamic Content- Segmentation- Sales CRM- Landing Pages- Forms
Start with a 14-day free trial - No credit card required!When you’re ready to expand:Light Plan$29/monthIdeal for solopreneurs seeking effortless marketing automation.Plus Plan$49/monthTailored for small teams dedicated to enhancing customer experiences.Professional Plan $149/monthDesigned for teams eager to test and refine their marketing strategies.Enterprise Plan $259/monthPerfect for larger organizations aiming to customize marketing at scale.

10. Salesflare

Salesflare is a dynamic CRM solution that combines simplicity with robust functionality. Designed for powerful performance and ease of use, It automates data management to enhance relationship-building and drive sales.

Its fast, visual interface provides a smart overview of all opportunities, highlighting those needing immediate attention. Salesflare intelligently surfaces relevant information, guiding users toward necessary actions.

Whether following up on current tasks or assigning tasks to others, Salesflare streamlines the process. It also identifies key email interactions within the team. Experience a sales machine that balances efficiency and effectiveness.

Key Features
Pricing
- Automated address book- Data Enrichment- Email, meeting, and call sync- Account & contact suggestions- Email sequences
Free Trial (Up to 30 days) - No credit card required!Growth Plan:Annual Billing: $29 per user per monthMonthly Billing: $35 per user per monthPro Plan:Annual Billing: $49 per user per monthMonthly Billing: $55 per user per month

11. Pipeline CRM

Pipeline CRM is another great CRM that can be categorized as one of the top CRM tools. It empowers sales teams to generate predictable revenue through automated processes and workflows.

This modern CRM boasts highly customizable, sales-focused features, including an AI Email Assistant powered by ChatGPT, a self-building smart agenda, and built-in marketing automation.

Effective CRM usage is crucial, and Pipeline CRM stands out as the most adopted choice for midsize businesses, as recognized by G2Crowd.

With award-winning Customer Support, users receive timely responses, typically within an hour, and an average resolution time of 15 hours—ensuring seamless operations.

Key Features
Pricing
- Email Campaigns & Tracking- Custom Fields- Easy Integrations- Sales Forecasting- Track Commissions- Custom Deal Stages- Unlimited Files Storage- User Permissions- Mobile App
Free Trial 14 days, No credit card required.Start Plan$25 per user/month, billed annuallyDevelopment Plan$33 per user/month, billed annuallyGrow Plan$49 per user/month, billed annually.

12. InTouch CRM

A powerful sales and marketing automation solution designed for growing service businesses. It centralizes contact details from various sources, ensuring accessibility whether online, in-person, or via phone.

With automated follow-ups, every lead, contact, and opportunity receives timely attention. Intouch’s strategic growth system emphasizes consistent follow-up, a key to small business success.

Additionally, its sales pipeline management efficiently progresses prospects toward conversion.

Key Features
Pricing
- 360-degree view of customer’s information- Integrated Contact Management- Email Marketing- Text Message Marketing- Automation- Leads and Sales - Management- Integrated Webforms- Surveys
There is a 14 days free trial, no credit card requiredPaid plans are available when more seats are needed.Basic£19 Per User with 1,000 email credits per monthIntermediate £25 Per User with 5000 email credits per monthAdvanced£35 Per User with 30000 email credits per monthBespokePrice upon request with 1M email credits per month

13. GreenRope

A comprehensive CRM solution tailored for small business owners across various industries. GreenRope’s all-in-one platform integrates email marketing, social media, sales, events, and project management.

Its user-friendly interface displays all features on a single screen. Core functionalities include contact management, marketing, project management, and a calendar.

GreenRope excels in task assignments, project tracking, and document storage. It complements public and private calendars with automated reminders. Its communication toolkit encompasses email, surveys, text campaigns, and social media integrations.

Additionally, GreenRope offers website building, e-commerce capabilities, and contact and sales pipeline management. Support is available via email and phone, and pricing is monthly.

Key Features
Pricing
- Complete CRM- Workflow Manager- Predictive analytics- Calendar booking- Marketing Automation- Email marketing - SMS marketing- Event Management- Mobile access- Surveys
There is a 14-day free trial with every plan.StarterLimits you to 500 contacts for $99/monthEssentialLimits to 2,000 contacts for $199/monthProLimits to 5,000 contacts for $299/monthPremium Limits to 10,000 contacts for $399/monthPowerhouse limits to 15,000 contacts for $499/monthSupremeLimits to 25,000 contacts for $599/monthUltimateIt's almost unlimited, with 50,000 contacts for $799/month.There are Custom plans available for over 50,000.

14. Capsule CRM

Capsule from Zestia is a cloud-based CRM powerhouse for small and midsize businesses. It allows users to track contacts, organizations, and sales opportunities effortlessly while managing customer support tickets.

Customize Capsule to match your business needs with tailored fields, tags, and branding options. Define sales processes with configurable milestones and linked success criteria for precise revenue forecasts.

Effortlessly integrate Capsule with leading small-business solutions for support, marketing, document management, and accounting. Experience streamlined efficiency with a subscription-based model, priced per user per month.

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⭐Rated 4.5 out of 5 Stars in Getapp

Key Features
Pricing
- Contact Management- Email Marketing & Tools- Tasks & Calendar- Sales Pipeline- Sales Analytics- Projects- Workflow Automation- AI Content Assistant
14-day free trial for all plans; no credit card needed.Free edition2 users, 50MB storage, 250 contacts.Starter plan$18/user/month, 10GB/user, 30,000 contacts.Growth plan$36/user/month, 20GB/user, 60,000 contacts.Advanced plan$54/user/month, 30GB/user, 120,000 contacts.

15. Agile CRM

Agile CRM is a cloud-based CRM solution tailored for small to midsize businesses. It streamlines customer engagement with contact management, telephony, appointment scheduling, and marketing automation.

Its contact management module centralizes customer data, interactions, social media profiles, and lead scores, while email integration syncs with Gmail, Exchange, Office 365, and IMAP services.

Agile CRM’s marketing tools enable users to track website visitors, analyze behavior, and craft workflows with a drag-and-drop interface. Additionally, it offers task management, social media integrations, and automatic reminders.

Support is robust, with phone and email assistance and a monthly pricing plan per user.

Key Features
Pricing
- Contact Management- Telephony- Marketing Automation- Lead page builder- Email marketing, Mobile Marketing, Email tracker- Helpdesk- Social Media Integration
Free10 users, no credit card required.Starter$14.99/month, or $0.99/month if paid annually, or $8.99/month if paid biennially.Regular$49.99/month, or $39.99/month if paid annually, or $29.99/month if paid biennially.Enterprise$79.99/month, $64.99/month if paid annually, or $47.99/month if paid biennially.

16. Epicor CRM

Epicor CRM is an integrated system that enhances customer engagement through various applications, including marketing automation (MA), sales force automation (SFA), case management, and eCommerce.

It’s designed to attract new customers, retain existing ones, and support a mobile sales force. The CRM software automates marketing, personalizes customer experiences, and fosters collaboration across functions to elevate service levels.

Epicor CRM offers a comprehensive view of relationships with customers, suppliers, or partners at any lifecycle stage. Maximizing the use of customer information extends the reach of data across the entire organization, ensuring informed interactions and decisions.

Key Features
Pricing
- Contact Management- Lead and Opportunity Management- Case Management- Marketing Management- Mobile CRM- Epicor Commerce- Integration to Salesforce.com
Get detailed pricing as per your requirements.

17. Workbooks

Workbooks.com offers world-class CRM and business applications tailored for the mid-market. It goes beyond traditional CRM solutions with an affordable price and transformative functionality.

Workbooks.com encompasses sales, marketing, customer support, order management, fulfillment, invoicing, and supplier management. For small and midsize businesses, it enhances business strategies and customer service.

As a contact management system, it boasts a user-friendly interface that doesn’t demand complex IT systems. Workbooks.com also provides joined-up applications to boost workplace efficiency and customer account portals for improved interactions.

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⭐Rated 4.3 out of 5 Stars in Getapp

Key Features
Pricing
- 360-degree customer view- Sales Track and deep revenue intelligence - End to end Campaign Management, Event management- Dynamic dashboards and reporting- Comprehensive case management
Free Edition: This plan is free and requires no credit card information.CRM: Priced at $39 per user per month.CRM Pro: Available at $54 per user per month.Business: This plan costs $78 per user per month.Business Pro: The top-tier plan costs $95 per monthly user.

18. Salesboom CRM

Another platform among the best 30 CRM tools is Salesboom CRM. It empowers users to enhance their businesses, allowing for more sales and fostering quality customer relationships. With a user-friendly interface, Salesboom provides easy access to all necessary features.

As a cloud-based CRM solution, it requires no software downloads or hardware prerequisites. The impressive 99.8% uptime guarantee ensures that account management remains up-to-date and accessible anywhere.

The customizable platform allows users to display the information they need most.

Key Features
Pricing
- Case Management Cloud CRM tools- Knowledge Management - Escalation- Integrated Opportunity Management- XML-based Integration- Customized Reporting & Analysis
There is a free trial of this CRM tool. When you are ready to expand:Team: Priced at $14 per user per month.Professional: Available at $45 per user per month.Enterprise: The top-tier plan is priced at $95 per monthly user.

19. Snapforce CRM

Snapforce CRM is also one of the top CRM tools. It’s a cloud-based solution offered in three editions for large, medium, and small businesses. The cloud deployment model ensures cost savings on hardware and enhanced accessibility.

It includes Snapforce Call Center Software, which merges CRM capabilities with advanced telephony, leveraging proprietary VoIP technology for a comprehensive call center suite. This integration provides a standalone cloud telephone system package.

Snapforce CRM offers deep insights into the sales pipeline for management and agents, with custom dashboards highlighting essential sales metrics and data.

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⭐Rated 4.1 out of 5 Stars in Getapp

Key Features
Pricing
- Sales Automation- Pipeline Management- Reports & Analytics- Workflow Automation- Customization
Start with a 14-day free trial of this CRM tool.The pricing starts at $12.06 per user per month.For a complete CRM system, additional add-ons are available at various costs.

20. Insightly

Insightly is a web-based CRM and project management solution for small to medium-sized businesses. It centralizes all essential business information, making it accessible and searchable globally by employees.

The CRM features include lead and contact management, calendaring, events, file sharing, and linking of contacts, organizations, opportunities, and projects.

Insightly provides a comprehensive view of a business’s background, email history, events, projects, and opportunities.

The project overview screen offers visibility into recent activities and enables tracking project performance against milestones, ensuring businesses stay on top of their objectives.

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⭐Rated 4.0 out of 5 Stars in Getapp

Key Features
Pricing
- Pipeline Management- Lead Tracking- Opportunity Management- Workflow Automation- Products, Price Books & Quotes- Project Management
Free: $0 (Free for up to 2 users)Plus: $29 per user/month (billed annually)Professional: $49 per user/month (billed annually)Enterprise: $99 per user/month (billed annually)

21. RAYNET CRM

Raynet CRM is a cloud-based solution for small to midsize businesses that optimizes daily operations, monitors sales activities, and unifies data.

It boasts a suite of tools for contact and lead management, interaction tracking, calendar scheduling, deal management, and data organization. The platform ensures seamless smartphone integration and email tracking.

Its contact management feature provides a centralized database with a customizable list, advanced sorting and filtering, and options for exporting contacts and tagging.

The Raynet calendar enhances accessibility across devices and apps. Equipped with diary management and a tracking system, it streamlines the scheduling and follow-up processes.

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⭐Rated 4.9 out of 5 Stars in Getapp

Key Features
Pricing
- Pipeline Management- Lead Tracking- Opportunity Management- Workflow Automation- Products, Price Books & Quotes- Project Management
Free: $0 (Free for up to 2 users) 30 days.Start: $19 per user/month (billed annually)Professional: $29 per user/month (billed annually)Enterprise: $59 per user/month (billed annually)

22. Goldmine CRM

GoldMine is one of the best CRM tools for small businesses.

It operates as a Windows program, managing client and prospect contact details, tracking interactions like calls and emails, and managing sales forecasts.

It features a simple, intuitive interface that eases user adoption and bolsters affordability and data security, similar to a premise-based solution. This accessible and secure CRM tool is included with all new installations, streamlining business processes and customer engagement.

Key Features
Pricing
- Assign tasks & activities- Dashboards & sales forecasting- Integrations with popular applications- Custom fields & templates- Marketing campaign management- Also available for Web & Mobile
You can get detailed pricing as per requirements.

23. SuperOffice

SuperOffice CRM is robust sales, marketing, and customer service software. It’s engineered to help businesses find, attract, and retain customers more effectively.

With seamless integration with all Office applications and compatibility with leading technology platforms, SuperOffice CRM is simple and user-friendly, enhancing productivity.

It offers professional web-based support and features for comprehensive company and contact management, calendar, activity management, document, email, and mailing handling. CRM is the go-to tool for organizing contacts, fostering collaboration, and managing business operations more efficiently.

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⭐Rated 4.2 out of 5 Stars in Getapp

Key Features
Pricing
- Pipeline Management- Lead Tracking- Opportunity Management- Workflow Automation- Products, Price Books & Quotes- Project Management
SalesFrom EUR 64 Per user/monthServiceFrom EUR 52 Per user/monthMarketingFrom EUR 320 Per user/monthCRM SuiteCombine plan and grow business

24. NetSuite OneWorld

NetSuite Oneworld CRM is an all-encompassing solution that manages the entire customer lifecycle, from marketing and opportunity management to order management, customer upsell, cross-sell, renewal, and customer service.

It streamlines the lead-to-cash process, boosts productivity with a 360-degree view of customers, and enhances sales performance with advanced forecasting, upsell strategies, and commission management.

NetSuite’s global reach allows for efficient management of sales and service organizations worldwide. Suite Commerce integrates e-commerce with CRM, inventory, and financials to provide personalized online experiences across devices.

NetSuite CRM automates and integrates key sales processes, ensuring seamless operation and customer engagement.

Key Features
Pricing
- Simple reporting- Customizable workflows- Dashboards- ERP functionality- E-commerce- Global Financials
The pricing for NetSuite OneWorld, including its CRM capabilities, typically starts at $1999 per month as an add-on capability to NetSuite

25. Maximizer

Maximizer CRM specializes in crafting personalized customer experiences, fostering deep relationships that propel business growth. It enables effective customer segmentation, ensuring tailored communication for each group.

With robust list management capabilities, users can easily search and filter data to guide prospects through the buyer’s journey toward a sales dialogue.

The Campaign Manager simplifies the execution of multi-phased email campaigns, nurturing relationships automatically over time.

Automated email campaigns are triggered by specific events such as site downloads, purchases, and service incidents, providing customers with timely and relevant resources. Maximizer CRM is designed to enhance customer engagement and accelerate sales momentum.

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⭐Rated 4.0 out of 5 Stars in Getapp

Key Features
Pricing
- Platform Overview- Manage Leads & Opportunities- Mobile App- API & Integrations- Seamless integration- MaxAI
The pricing starts at $65 per month.The base edition costs $65/user per month - billed annually. (Min. 3 users)And the Sales Leader Edition costs $79/user per month - billed annually.Min. 5 users

26. CampaignerCRM

CampaignerCRM is a cloud-based Customer Relationship Management (CRM) software that enhances sales processes. It seamlessly integrates sales process software, Web 2.0 sales productivity tools, and live Personal Sales Assistants.

With CampaignerCRM, your sales team benefits from a well-defined sales flow that identifies essential benchmarks and activities at each sales cycle stage. Access to key selling tools, documents, and job aids ensures effective sales engagement.

The Pulse CRM Dashboard provides real-time, easy-to-understand reporting on sales activity and effectiveness. In summary, CampaignerCRM streamlines sales efforts, driving revenue and customer success.

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⭐Rated 4.2 out of 5 Stars in Getapp

Key Features
Pricing
- Intuitive checklist-format sales flow.- Productivity enhancement for consistent results.- Lead and customer management.- Advanced reporting and forecasting tools.- Pulse dashboard for clear sales pipeline view.- Customizable sales process manager.- Interactive portal for collaboration.- Document and information sharing.
CampaignerCRM has the following pricing plans:Starting from: $29.00/monthPricing model: Subscription Free Trial is Available

27. Keap

Keap, formerly Infusionsoft, is a comprehensive cloud-based suite offering CRM, marketing automation, and e-commerce functionalities tailored for small businesses. It streamlines sales and enhances customer experiences across various industries.

With Keap, users can segment contacts, monitor interactions, and send targeted emails triggered by customer actions like email opens and clicks.

The platform supports e-commerce operations, including inventory management, payment processing, and order fulfillment. It also provides tools for setting up online shopping carts and tracking storefront activities.

Additionally, Keap provides robust reporting and analytics for evaluating campaign performance and ROI. It’s accessible remotely on mobile devices, integrates with popular services like QuickBooks and Gmail, and is available via a monthly subscription with comprehensive support.

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⭐Rated 4.1 out of 5 Stars in Getapp

Key Features
Pricing
- Small business automation - Small business CRM - Reporting - Dedicated mobile number -Connect your apps- Intuitive checklist-format sales flow.- Marketing automation - Lead capture & management - Email & Text marketing
Keap offers three pricing plans tailored to different business sizes and needs:Pro: Priced at $159 per month, this plan includes up to 1500 contacts and is suitable for 2 users.Max: Available at $229 per month, it allows for 2500 contacts and accommodates 3 users.Ultimate: Also at $229 per month, this plan includes 2500 contacts and is designed for 3 users.

28. Teamwave

TeamWave offers an integrated suite of CRM, Project Management, and HR tools for small—to medium-sized businesses in various sectors.

The CRM component is centered around a robust sales pipeline management system. It lets users quickly view the number of deals at each stage, sorted and filtered by their anticipated close date. That facilitates informed decision-making and control over intricate sales processes.

TeamWave fosters collaboration among cross-functional teams—including employees, clients, and vendors—providing a platform to effectively organize, discuss, and manage project-related tasks.

It also simplifies the organization of essential files and documents within projects, deals, and an employee directory, supporting easy upload and management features. TeamWave is a comprehensive tool for businesses seeking to streamline operations and enhance teamwork.

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⭐Rated 4.7 out of 5 Stars in Getapp

Key Features
Pricing
- Unlimited projects, deals, and team members - Sales Management with customizable sales pipeline and contact management - Lead Capture Forms- Employee and team management- Signature- Email integration - Reports
All the tiers include Unlimited projects, deals, and team members.Starter: $39 per monthPro: $66 per monthBusiness: $199 per month

29. SalesNexus

SalesNexus is a comprehensive cloud-based suite that integrates CRM and marketing automation, streamlining the sales and marketing processes. It meticulously tracks sales-related data, including calls and emails, and positions buyers within the sales process. The system proactively nurtures leads and customers with automated, personalized email messages.

The platform ensures that leads and customers consistently receive personalized emails while salespeople are prompted to engage with them through tailored workflows and processes. These email campaigns and workflows are activated automatically, adhering to rules set by the user.

SalesNexus’ CRM features include listing reminders and tracking appointments, centralizing scheduled calls and events for managerial oversight, and synchronizing with Google and Outlook calendars for seamless task and meeting management.

Available via a monthly subscription, SalesNexus provides extensive support options, including chat, phone, email, and an online knowledge base. That ensures users have the assistance they need to maximize the platform’s benefits.

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⭐Rated 4.5 out of 5 Stars in Getapp

Key Features
Key Features
- Manage Contacts & Companies- Schedule and Delegate Tasks PLUS retain a historyof all of them.- Add Notes and Track Relationships- Sync all Tasks and Calendar with Outlook and Google- Manage sales pipeline, past orders, and sales performance- Create leaderboard sales activity reports- Instant management visibility into all customer interactions
Start with a 30-day free trial of this CRM tool.Professional: $45/user per monthEnterprise: $65/user per monthAutomatic: $85/user per month Marketer: $85/ 20000 emails per month

30. Nutshell

Nutshell is an all-in-one CRM and email marketing platform designed to empower B2B organizations to win more deals. It strikes a balance between simplicity for users and sophistication for businesses, catering to teams tired of juggling separate sales and marketing tools without needing a full-time admin to manage the software.

With unlimited CRM contacts, customizable reporting tools, and seamless integration with popular software, Nutshell streamlines sales processes and enhances customer engagement.

Whether you’re a small business or a global enterprise, Nutshell provides world-class support and affordability.

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⭐Rated 4.3 out of 5 Stars in Getapp

Key Features
Pricing
- Intuitive Sales Automation- Insightful Reporting- Efficient Email- Intelligent Forms- Clear Team Collaboration- Simplified Contact Management- Practical Pipeline Management- Informative Lead Attribution- built-in Email Marketing- Meeting Scheduler- The Power of Artificial Intelligence- Free Customer Support
Start with a 14-day free trial of this CRM tool.NUTSHELL:Billed Annually$16/user/monthBilled Monthly $19/user/monthNUTSHELL PRO:Billed Annually $42/user/monthBilled Monthly $49/user/monthNUTSHELL MARKETING:Send 150 messages/month for free.Paid subscriptions start at just $5/month

What to look for in a CRM tool

Today’s clients are fast-moving, well-informed, and impatient. They're becoming even tougher to please with more information and options at their fingertips.

Remember: choosing the right CRM tool can significantly impact your business success. Consider these factors carefully to build lasting customer relationships.

If you’re still asking yourself, What CRM should I use? and want to keep up with the competition, consider the following features when choosing a CRM system out of all CRM tools.

  1. Automation: Saves your teams from manual processes and improves productivity.
  2. Collaboration: Sharing data helps your team work efficiently and provide the experiences today’s customers expect.
  3. Intelligence: Artificial intelligence uncovers insights, anticipates outcomes, and suggests the best next steps with clients.
  4. Integrations: Help with lead capture in real-time data and improve processes.
  5. Mobility: Grants access to everything while on the go.
  6. Customization: Every business runs differently. A good CRM solution should be easily customizable, with an information hierarchy prioritizing what’s important.
  7. Cloud-Based: Work on any internet-connected device with a browser. They don’t require server maintenance or upgrades like on-premises CRMs, saving you money and allowing easy scalability as your business grows.

Kommo: A CRM tool with a unique blend of features

Kommo is the ideal CRM tool that aligns with the features outlined earlier. It’s a strong contender, not just a CRM but it’s also a comprehensive platform that brings a personal touch to customer interactions:

1. Personalized client conversations

Kommo stands out by integrating major messengers into one hub, supported by chatbots available 24/7. It ensures that your business is always there for your customers, providing a level of service that feels personal and attentive.

2. Easy lead generation

With Kommo’s seamless integrations, generating leads becomes a breeze. You can engage in chats, calls, and emails directly from the lead card, with every interaction logged in detail, ensuring no opportunity slips through the cracks.

3. Workflow automation

Kommo takes the hassle out of your day-to-day operations with its robust workflow automation. From lead management to task assignments and email campaigns, Kommo handles everything, allowing you to focus on what matters most—building customer relationships.

4. Comprehensive analytics

Get a bird’s-eye view of your sales journey with Kommo’s comprehensive analytics. Understand your business better and make informed decisions that drive growth and improve customer satisfactio

5. Easy setup & integration

Setting up Kommo is a breeze. Simply connect your email, import your database, and you’re ready to go. You can also drive into the sea of integrations and benefit from Kommo’s free onboarding and support, ensuring you feel confident and comfortable with the tool from the start.

6. Mobile accessibility

With Kommo, your CRM travels with you. Its mobile app ensures you can access all the necessary tools and information, whether at your desk or on the go.

FAQs

The decision is yours

Choosing the right CRM tool is important if you want to scale. After careful analysis, we have presented the top 30 CRM tools that offer superior functionality, scalability, integration capabilities, and better pricing.

When selecting CRM software, consider your business requirements, budget, and scalability. Evaluate the key features to make an informed decision.

See how Kommo can transform your business operations! Try a two-week free trial, —no credit card required.

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Sayed Mohammad Mohiuddin

Always trying to grasp new endeavors. A biker and traveler by passion and a mathematician by academics. A content marketer and digital marketing strategist by the job.

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