Testing the WhatsApp Business integration

April 25, 2025

Requirements:

  • Available on Advanced and Enterprise plans and during a 14-day free trial.

Limitations:

  • Test leads are created automatically — they cannot be added manually.
  • The same QR code can’t be reused from a different device.

What is TestBot?

TestBot lets you try Kommo’s WhatsApp Business integration without using your personal number. It uses a demo number and a preconfigured Salesbot to simulate real conversations. This allows you to experience the integration before fully connecting your own WhatsApp Business account.

Why use TestBot?

With TestBot, you can:

  1. Explore WhatsApp Business features before connecting your own number.
  2. Test 8 built-in message templates (List messages, Flows, Carousels, etc.).

Note: To find out more about different templates, read our WhatsApp message templates and WhatsApp carousel templates articles.

  1. Send messages from Kommo and reply in WhatsApp to try both agent and lead roles.

How to start testing?

  1. Go to the left menu → WhatsApp → Click Test WhatsApp.

  1. Scan the QR code or click open WhatsApp Web.

  1. A chat opens with a message ready — just send it.

  1. TestBot launches and a test lead card appears in Kommo.

  1. Reply to the message directly from the lead card.

Learn more about working with leads cards in our Leads article.

Note: You can send the same template more than once. If TestBot stops, click the ⚡️ lightning icon in the lead card to restart the bot and continue testing:

After testing

When you're ready to connect your real number:

  • Go to the left menu → WhatsApp → Click Connect.

Note: To learn how to connect to WhatsApp Business from scratch, check our article for a full step-by-step guide. And if you’ve already been using the WhatsApp Business app on your phone, you can continue using it by connecting it to Kommo! Learn more in our article.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.

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