Connect WhatsApp Business to Kommo

WhatsApp Business is Kommo’s latest integration for WhatsApp. Built using Meta’s Cloud API, it offers a faster and more cost-efficient way to use WhatsApp within the CRM, with improved reliability and access to key features like interactive messages, message templates, and automation tools.

If you’re new to Kommo, you can connect your phone number to WhatsApp Business in different ways:

• Using a new phone number
• Using a number that was used in personal WhatsApp
• Using a number that is used in the WhatsApp Business App

1. Go to WhatsApp on your left menu bar > Connect.

1. Click Use another phone number.

1. Login with your personal Facebook account and click Get Started.
2. Choose a WhatsApp Business account, then select Create a new WhatsApp Business Portfolio and click Next.

1. Fill in the required information for your new WhatsApp Business profile and click Next.

1. Select Add a new number, enter your phone number, and choose a verification method (text message or phone call). Click Next.

1. Enter the verification code you received and click Next. Review Kommo’s access request and click Continue.

1. Click Finish.

1. You’ll be redirected back to Kommo and be shown a modal to finish the setup. Click Finish.

1. A pop-up will confirm that your number has been successfully connected.

1. Go to WhatsApp on your left menu bar > Connect.
2. Click Link WhatsApp number.

1. Click WhatsApp app.

1. Before continuing the process, make sure you have backup and delete your WhatsApp. And then click Continue with Facebook.

1. Choose a WhatsApp Business account, then select Create a new WhatsApp Business Portfolio and click Next.

1. Fill in the required information for your new WhatsApp Business profile and click Next.

1. Select Add a new number, enter your phone number, and choose a verification method (text message or phone call). Click Next.

1. Enter the verification code you received and click Next. Review Kommo’s access request and click Continue.

1. Click Finish.

1. You’ll be redirected back to Kommo and be shown a modal to finish the setup. Click Finish.

1. A pop-up will confirm that your number has been successfully connected.

You can continue using the same number in both the WhatsApp Business App and WhatsApp Business in Kommo. Read our guide on using the same number for WhatsApp Business App and WhatsApp Business.

1. Go to WhatsApp on your left menu bar > Connect.
2. Click Link WhatsApp number.

1. Click WhatsApp Business app.

1. Click Continue with Facebook.

1. Log in with your Facebook account and click Get Started.

1. Choose your existing Business portfolio. Click Next.

1. Select Connect your existing WhatsApp Business App, and then click Next.

1. Insert your phone number, and click Next.

1. Confirm your WhatsApp Business Account. Click Next.

1. A QR Code message will appear. Open the WhatsApp Business App on your phone and then tap the Scan QR Code in the app.

1. Choose whether to share chat history with WhatsApp Business. If you choose Share chats your chat history and contacts will be imported into Kommo and can be viewed there.

1. Review Kommo’s access request and click Continue.

1. In your WhatsApp Business App, you can now see that the number has been connected to WhatsApp Business.

1. Click Finish.

To reconnect a number to WhatsApp Business after logging out or deleting it from the Kommo integration, follow these steps:

1. Manually delete the phone number associated with your account in the Meta WhatsApp Manager settings. Read this article to learn more about Logging out or deleting a number.
2. Reconnect to WhatsApp Business by repeating the same steps used during the initial setup.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.