Connect TikTok to Kommo

Integrating TikTok with Kommo helps you track leads, manage sales stages, and centralize customer conversations. With Salesbot, you can automate responses, qualify leads, and follow up effortlessly, keeping your sales process running smoothly. You can also use special TikTok integration features: Welcome Message and Suggested Questions.

• Automatically capture leads from TikTok messages in Kommo, including usernames and interaction history.
• Set up Salesbot automation to instantly reply to inquiries, qualify leads, and escalate conversations.
• Use a welcome message to ensure seamless first contact without manual acceptance.
• Use the suggested questions feature to automatically answer frequent questions from leads.
• Send and receive images (in supported markets only) in Kommo to provide product recommendations and enhance engagement.
• Add TikTok as a lead source in Kommo’s Automate settings to track and nurture leads.
• Create, edit, and sync welcome messages with TikTok’s Business Suite for compliance and consistency.
• Allow team collaboration on TikTok messages within Kommo for better customer support.
• Track and manage your engagement and optimize ads campaigns by analyzing leads and message history in Kommo.
• Categorize and know your leads better by concentrating all of their interactions — messages, comments and reactions — in the same conversation.

Before connecting TikTok to Kommo, make sure you have a Business Account and allow messages from everyone. Follow these steps:

1. Open the TikTok app. Go to Profile > Settings and privacy > Account.

1. Select Switch to Business Account.

1. Then, go back to Profile > Settings and privacy. Head to Privacy > Permission settings.

1. Then, in both Potential Connections and Other on TikTok, set Receive messages in Requests.

Follow these steps to set up the integration:

1. In Kommo, go to Settings > Integrations > TikTok. Click Install.

1. Select Continue with TikTok.

1. Log in to TikTok and grant access to your Business Account.

And done! Your TikTok account is connected to Kommo. Now you can:

• Capture new leads from TikTok interactions
• Reply to clients direct messages
• Reply to client’s comments — with another comment or a message
• React to clients comments
• See previews of your posts that clients commented on
• See previews of posts that clients shared with you
• Send broadcasts to TikTok leads
• Set your Welcome message
• Set your Suggested questions
• Use Salesbots templates adapted for TikTok (learn more about Salesbots templates and how to use them here)

A welcome message is a TikTok-approved message that automatically greets and accepts new leads when they open a DM chat with your business. It also allows them to send more than the usual limit of three messages.

• This message must comply with TikTok’s Terms and Policies.
• The review process is usually quick (almost immediately).
• The message has a limit of 250 characters.

1. To set it up, click Manage in the Welcome message box.

1. To activate it, enable the Welcome message toggle. A confirmation modal window will appear. Click Enable. Then write your Welcome message, and Send for review.

After submitting your welcome message for review, you may see one of the following statuses:t

• In review by TikTok. This process may take up to 3 hours. - Your message is still being reviewed.
• Approved by TikTok - Your message has been approved. New leads will now see it when they open a DM chat with your business on TikTok.
• Rejected by TikTok. Please ensure your message complies with the policies. - Your message did not meet TikTok’s Terms and Policies and was not approved.

To resubmit:

1. Click on the message text.
2. Make the necessary edits.
3. Click Send for Review again.

Suggested questions is a feature that allows leads to view up to 3 questions when opening your DM, tap them and get instant answers for them.

• The questions and answers must comply with TikTok’s Terms and Policies.
• Questions and answers are shown to leads who have not previously had a conversation with your business yet.
• Questions have a limit of 80 characters.
• Answers have a limit of 200 characters.

1. To set it up, click Manage in the Suggested questions box.

1. To activate it, enable the toggle. A confirmation modal window will appear. Now, click Add a suggested question.

1. Now, a modal window will appear. Write your question in the first textbox, add its answer in the second one, and then click Send for review.

1. After saving them and submitting them for TikTok’s review, you’ll see each item listed along with its current status. From this view, you can also select, edit, or delete them.

The possible statuses are:

• In review - Still being reviewed by TikTok.
• Approved - Your question and answer were approved. Leads will see them when they open a DM chat with your business.
• Rejected - Your question and answer did not meet TikTok’s guidelines and will not be shown to leads.

To resubmit:

1. Edit the question and/or answer.
2. Click Send for Review again.

Once the integration setup is complete, you can:

• Receive and respond to TikTok messages in Kommo, keeping all conversations in one place.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.