Connect Apple Messages for Business to Kommo

Follow these steps to install the integration:

1. In Kommo, go to Settings → Integrations → Apple Messages for Business.

1. Click Install.
2. Follow the widget instructions, enter your Apple Business ID, and click Connect.

Important: You must set Kommo as your service provider in AMB. Go to your AMB account → Messaging Service Provider Configuration section → select Kommo.

Where to get your Apple Business ID?

To install the integration, you’ll need your Apple Business ID.

If you don’t have an AMB account yet, create one first. (See Apple’s official instructions on how to create a Messages for Business account. Be sure to select Kommo as your provider during setup.)

Steps to find your ID:

1. Go to Apple Business Register and sign in with your Apple account.
2. Click Messages for Business Accounts.

1. From this point on, the platform supports English only, so if you use another language, you’ll need to change it to EN. Select the account you want to connect to.

1. Scroll down to the Messaging Service Provider section and set your provider to Kommo.

1. Go to the Links section and click Copy ID.

1. In Kommo, paste the ID into the integration widget box and click Connect.

And there you have it! Your Apple Messages for Business account is now connected to Kommo. Once connected, you’ll see all the features available in the integration widget.

Now that you’ve connected AMB, you can enrich conversations with rich media features that save time and make chats more interactive.

These features work with templates, which you can create, edit, and manage directly in the integration widget.

Let’s go through how you can set up each of the features in the Apple Messages for Business integration.

The list picker allows businesses to create a list of pre-defined options for customers to choose from when interacting with the business via the Messages app. Clients will be able to pick an option from the list and send it as a message to the company. This feature can help to make conversations more efficient and give customers the ability to quickly communicate their needs to the business.

To create a list picker, go to Settings > Integrations > Apple Messages for Business and click on List picker > Add new:

1. Define your Call to Action message: This is a message that is sent to customers with list picker options. You can add photos, a title and write a description.
2. Add the items: you need to add categories for your list items. Within each category, you can add multiple items including titles, descriptions and images to customize each item. You can add a link to your product if it is listed in your Lists section in Kommo. For that, click Link product and choose an item from your Lists.

1. Customize the reply message. This is the message that will be shown on the chat after the customer selects their desired item(s). By tapping on the reply message they will have the option to view a summary of the item(s) they have selected.
2. Name the template and click Save.

With this feature, customers can easily select from several time slots and add the selected time to their calendar without leaving the messaging app. It is a great option for booking and scheduling deliveries, services, meetings or product demos.

To create a time picker, go to the widget at Settings > Integrations > Apple Messages for Business and select Time picker > Add new:

1. Set the call to action message - this is a message that holds your rich media. It will be sent to a customer and they can access the time slots by clicking it. You can add a photo, title and description.
2. Tap on Add a date and enter your available time slot. You can enter several dates and time slots. If you want to use your account's timezone, tick the checkbox.
3. Add a location so an event can be added to the client’s calendar with the provided location.
4. Enter your reply message - this is a message that the user receives after they submit the dates.
5. Name the template and click Save.

Quick reply in Apple Messages for Business is similar to a message with buttons or a simplified version of the list picker. This feature allows users to make a quick selection with a single tap during an ongoing conversation.

To create a quick reply, go to the widget at Settings > Integrations > Apple Messages for Business and select Quick reply > Add new:

1. Name your template: Choose an easy-to-remember to use in chats or inside the bot.
2. Customize the message where it suggests Select an option.
3. Create as many response options as you need by clicking on Add an option.
4. Click Save.

You can create forms that can be used without leaving the messaging app. Use them for triage flows, customer satisfaction surveys, and account creation or service sign-ups.

To create your form, go to Settings > Integrations > Apple Messages for Business and click Forms > Add new:

1. Start by customizing three main pages of the form. You can add photo, title and descriptions:

• Call to action message - this is a message that is sent to a customer and holds your form.
• Splash screen - the form's first introduction page.
• Completed form message - this is a message that is sent after a client submits the form. It also shows the summary of responses when tapped.

Click Next to proceed to the body part.

1. Customize the body part of your form. Each question is presented as a separate page, this means that there is one page for each question. You can arrange pages into sections (These sections are not visible to clients). Within each question, you can select the answer type option your client will have:

• Picker - customers can choose from a scrollable list of options in a wheel.
• Date picker - choose from a scrollable list of dates.
• Input - customizable text box for customer response, with size and hint options.
• Multiple select - this allows the client to choose one or more options from a list that includes both text and image options.
• Single select - same as multiple select, but only one option can be selected.

1. Create conversation flows based on the After this section options, they can be:

• Go to (section name) - You can select the section the client will see next.
• Submit form - The client answers will be submitted.
• Continue to next section - The client will see the next section based on the section order you set in the integration.

When customizing your form, know that:

• You can drag and drop pages to change the order.
• You can duplicate pages or sections.
• All changes are saved automatically, so when you are done customizing your questions, simply return to the list of your forms.

Businesses can use Messages for Business to provide their customers with a secure and convenient way to buy their products or services through Apple Pay. This means that businesses can ask for payment through the messaging app, and customers can finalize purchases by using Apple Pay directly within the app.

To enable this option for your customers, go to Settings > Integrations > Apple Messages for Business, click Apple Pay:

1. Provide the following information (you can get them in your Apple Developer Account):

• Merchant ID
• Merchant Name
• Verified Domain Name
• Payment Gateway URL
• Base Domain URL
• Gateway URL
• PEM File Certificate
• KEY File

1. Click Save.

With Authentication, or OAuth, customers can safely log in to your service right inside the chat. This lets them grant access to things like their social media profile or email account without ever sharing their password or sensitive details with third-party apps.

To set up OAuth, go to Settings > Integrations > Apple Messages for Business and click Authentication:

1. Enter your OAuth profile URL and Client secret key into the corresponding fields .
2. Customize the preview message by adding image, title, subtitle, and button.
3. Click Save.

The iMessage App feature allows businesses to create custom apps that clients can use within the Messages App. It provides an interactive and convenient way for customers to access a business's products or services. For example you can send your app to track the orders and the user can open it without leaving the Messages App.

To add your app, go to Settings > Integrations > Apple Messages for Business and click iMessages App > Add new:

1. Provide the following information:

• App ID
• App Name
• Team ID
• Ext Bundle ID

1. Add URL data - Key and Value. You can add multiple URLs.
2. Add a Title and Subtitle that will be shown below your app when you send the app on Messages.

With the Link fallback, you can set a preview image to a link that has no manual or automatic preview image, so you don’t send a flat URL to the client, giving it context and branding.

To set a link fallback, go to Settings > Integrations > Apple Messages for Business and click Link fallback:

Add the image, title, and description that you want your links to have.

A rich link is a feature that allows you to attach previews to specific links, so your client knows the link’s context before clicking.

To set a rich link, go to Settings > Integrations > Apple Messages for Business and click Rich Link > Add new:

Now, set the link’s title, image and URL and click Save.

The App Clip is an app preview you can send your client. With this, the client can use your app’s functionality without having to install the full version from the App Store, so they can have a quick experience to, for example, book an appointment, pay an order, register info, just by clicking the link you provide for the App Clip.

To create an app clip, go to Settings > Integrations > Apple Messages for Business and click App Clip > Add new:

You’ll need to provide:

• URL: the app’s link, that you can get from the Apple store or the app’s website.
• App Store region: the region where your app is available (USA is set by default).

Replying to messages:

• When a client initiates a conversation, you can respond with freeform messages directly in the lead card or chat profile.
• You have the option to run bots and use Kommo general templates in conversations. To access your templates, simply type '/' in the chat bar and all your previously made templates will appear. Learn more about chat templates in this article.
• Setting automations in the digital pipeline: you can set triggers to send automated messages.

1. Go to Leads > Automate.
2. Click on the pipeline stage where you want to send the message.
3. Tap on Add trigger.
4. Search for Apple Messages for Business.
5. Select the conditions you want.
6. Select the trigger you want.
7. Write the message you want to send the client when the conditions are met.

Sending rich messaging templates:

• Manually in the Add-ons menu: Open the side panel on the right of any lead profile to access your AMB templates. From here, you can send messages, use tools like list pickers and quick replies, and manage conversations with customers more efficiently.

• Using Salesbot:

1. Go to Chats > gear icon (Chat tools) > Bots.
2. Click on Create a new bot, then Start from scratch.
3. Add a Widget step, and select Apple Message for Business.

1. Then, choose the type of interactive messages you want.
2. Select one of your previously made templates.

To learn more about creating Salesbots, check out this article.

In Apple Messages for Business, you can only send messages to your customers when they initiate a conversation. So to use your Apple Messages for Business to the fullest, you need to allow clients to reach you easily via the Messages app. For that, you can set entry points:

• Starting messages from a URL

You can offer a URL to customers, which they can click to start messaging. Once they click the URL, the system will redirect them to the Messages app, where they can send a text message to your business.

The choice of how and where to present the URL is up to you - you can embed it as a link in an email, showcase it on your website, or make it the action for a button within your app.

To get the entry link to your Apple Messages for Business chat:

1. Go to your Apple Messages for Business account.
2. Select the account that you connected to Kommo.
3. Scroll down to the Links section.
4. Click Copy Conversational link.

1. Share it on different platforms and let your customers know that you now have this messaging channel available.

• Social media and Engagement Page

To offer a quick way to connect, you can post the chat link on your social media accounts. You can paste the link in your bio, stories or linktree. You can also use our Engagement Page to showcase this channel.

To display your Messages for Business link in Engagement page:

1. Go to Leads > Automate.
2. Click on Add source.

1. Select Engagement Page.
2. Click + Create button on the right side to create a button for Apple Messages for Business.The button will show up in the preview screen.

1. Click on the button and add the link to your chat.
2. Customize the button by adding the Apple Messages for Business logo and name.
3. Click Save.

To learn more about how to set up your engagement page, check out this article.

• Website chat button

You can increase the visibility of your brand and make it easier for customers to reach out to you by placing your Apple Message for Business as a chat option on your website. To implement this strategy, you can use Kommo’s website chat button.

To install the website chat button:

1. Go to Leads > Automate.
2. Click on Add source on the left side.

1. Select Website chat button.
2. From the list of messenger buttons, select the Apple Messages for Business button.

1. Customize and make it the way you want it.
2. Enter your website address before saving.

To learn more about how to set up your website chat button, check out this article.

• QR codes

Use QR codes as entry points on marketing material, such as billboards, bus stops, stores, business cards, and tickets. You can create them for free on different platforms by using the link to your chats.

• Apple Maps Place Card

You can also place the option for clients to connect with you through Business Messages on your Apple Maps location. For that, you need to register in Apple Business Connect.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

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