Intercom: Connecting business messaging platform

May 5, 2020

Connect Intercom - the business messaging platform for sales, marketing and support teams in your Kommo account. You will be able to receive and respond to messages straight from the lead card. 😎

How to install & use

Installing Intercom is simple: 👇

  1. Go to Settings > Integrations and select Intercom
  2. Click on Install
  3. Click on Log in with Intercom
  4. You will be redirected to authorize the connection
  5. Click on Authorize access
  6. Match the Intercom and Kommo account users
  7. Click on Save

Intercom has been successfully installed in your Kommo account. 🕺

Once installed, add the Intercom chat in the desired pipeline.

  1. In the pipeline click on Setup pipeline
  2. Click on Add source
  3. In the Widget section select Intercom

All new incoming messages will arrive in the pipeline. 🧐

You can respond to the messages straight from the lead card, and all of the communication will be reflected both in Kommo and the Intercom chat.

Intercom integration in Kommo

🏆 Related use cases

Need more help with setting up or troubleshooting? Contact us by sending an email to or write to us on Facebook.

Not a user yet? Visit our tour page or contact us for a demo.

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