Connect Shopify to Kommo

With this integration, you can connect your Shopify store to Kommo to sync customer and product data, track orders, and manage communication all in one place.

Use cases:

Merge Shopify and Kommo data to track sales trends, understand customer behavior, and measure campaign results.This integration connects your Shopify store with Kommo CRM, allowing you to:

• Automatically import Shopify customer details, products, and order history into Kommo. Each new Shopify order creates a lead in Kommo.
• Monitor and update order statuses in Kommo’s pipeline, with automated notifications sent to customers when statuses change.
• Use purchase history to group customers, launch targeted campaigns, request feedback, and manage VIP or loyalty programs.
• Offer support across multiple channels, including WhatsApp, Instagram, and other connected platforms.

To connect your Shopify store to Kommo follow these steps:

1. Go to Settings, then Integrations. Enter Shopify into the search bar.

1. Сlick Install.

1. Then click Install again.

1. The following modal window will open. Open Shopify manager.

1. Now, go to your Shopify account, click the Home tab, and in the browser address bar, copy the part of the link that comes after store/ and before ?ui_locales (sometimes there’s no ?ui_locales). For example, in store/mystore?ui_locales, you should copy mystore.

1. Go to Settings > Shopify and paste the store address in the proper field. Click Connect. Then, click Install.

Congratulations! Your Shopify store is now successfully integrated with Kommo. You can manage the connection by going to Kommo > Settings > Shopify.

To connect it, follow these steps:

1. Go to the Shopify App Store and search for the Kommo app.

1. Click Install.

1. Now, you can either:

a. Connect an existing Kommo account — manage billing under Settings > Billing in your Kommo account.

b. Create a new Kommo account — manage billing under Settings > Shopify > Billing in your Kommo account, and you’ll be able to use the special Usage Charge subscription.

1. Log into or create your Kommo account and allow permissions.

And done! You can start using Kommo to help manage your Shopify store. You can manage the connection by going to Kommo > Settings > Shopify.

If you already have a Shopify store but don’t have a Kommo account yet, you can still use the integration. With the special Shopify Usage Charge subscription, you can use Kommo for $25/month per seat.

Important: to be able to subscribe to Usage Charge, you need to create your Kommo account via Shopify, like shown in the “How to connect Kommo via Shopify” section.

To subscribe to Usage Charge:

1. In Kommo, go to Settings > Shopify > Billing. Here you can select the number of seats you want. Once selected, click Checkout. A confirmation window will appear, click Continue in Shopify to approve your subscription

1. You will be redirected to your Orders section in Shopify. Choose your preferred payment method and click Approve.

1. Once you approve the subscription, you’ll be redirected back to Kommo. You can view your Kommo account status, the number of seats you paid for and the time period your subscription will be active.

Kommo will be listed as a connected app in Shopify. There, you can check your Usage Charge subscription status and view your app spending limit:

To upgrade the number of seats:

1. In Kommo, go to Settings > Shopify > Billing, and select the number of seats you want to have in your account. For example: if you already paid for 2 seats, but want to have 5 seats now, select 5 seats (instead of 3).

1. Then, click Checkout, and go to the same process described in the “To subscribe to Usage Charge” section.

To downgrade the number of seats:

1. In Shopify, go to your Shopify App List > Kommo, and view your app spending limit. Now, reduce the app spending limit to match the number of seats you want. For example: If you had 2 seats, your spending limit would be $50 ($25 per seat), but if now you want to downgrade it to 1 seat, reduce your app spending limit to $25. You will not be charged for reducing the number of seats.

1. Then, head to Kommo, and go to Settings > Shopify > Billing. Now, reduce the number of seats to the number you want in your account. For example: if you already paid for 3 seats, but now you want to have 1 seat, you need to select 1 seat.

1. Then, click Checkout, and go to the same process described in the “To subscribe to Usage Charge” section.

To cancel your Usage Charge subscription:

1. To cancel your subscription, you’ll need to uninstall Kommo in the Shopify app list. Access your Shopify account, and go to the Apps and sales channels section in the left side bar.

1. Find the Kommo app. Click the “…” button and select Uninstall.

1. Find the Kommo app. Click the “…” button and select Uninstall.

And done! Your Shopify store has been disconnected in Kommo, and the Usage Charge subscription is disabled

Important: The downgrading of the number of seats will only apply at the next subscription period, since previously paid Usage Charge can not be canceled. So, it would be best to downgrade your number of seats at the end of the paid period to reduce the cost of the subscription.

After installing the integration, Kommo automatically creates a dedicated pipeline named after your Shopify store. All Shopify leads appear here and move through specialized stages, which you can rename as needed:

• Interest Expressed: when a customer adds a product to their cart.
• Product Added: when a customer accesses their cart.
• Order Unpaid: when a customer makes an order.
• Order Paid: when the order payment is confirmed.
• Order Cancelled: when a customer cancels their order.
• Order Archived: when the store manager cancels or archives an order.

Each lead card displays all related Shopify information, giving you a complete view of the customer and their purchase activity:

1. Client address — The client’s address will be shown once they provide a phone number or email. This information is sourced from the first contact made with the customer.

1. Last order — This includes the link to the order, the order status (fulfilled or unfulfilled), the product name and quantity, and the total cost.

1. Cart information — Cart details become available when a customer adds items to the cart in a Shopify store. This includes product information such as the product image, product title (with link), quantity, cost and currency, as well as the total cost of goods in the cart. Once the customer completes the payment, the cart details will disappear. That information will be moved to the Orders section.

1. Order information — After payment, the order details appear, showing product information, delivery tracking, and payment summary.

Beyond that, you can also find products and contacts from your Shopify store, that are automatically synced to Kommo’s Lists section:

• Products can be seen in Lists > Products.
• Contacts can be seen in Lists > Contacts.

You can also manually import data from your Shopify to Kommo by going to Settings > Shopify > Import (next to Store) and clicking the Import button. You will be able to see the date and status of manual imports in this section.

Integrating Shopify with Kommo's AI Agent enables your online store to automate customer interactions, providing real-time assistance and streamlining order management.

Key features of the Kommo AI agent for Shopify integration:

• Customer assistance: The AI Agent utilizes the synced data to answer customer inquiries about products, order statuses, and store policies in real-time.
• Order management: It can provide updates on order processing, shipping details, and handle cancellations or returns as per your store's policies.
• 24/7 support: By automating responses, the AI Agent ensures that customers receive immediate assistance, enhancing their shopping experience.

Learn more about setting up and using Shopify and Kommo AI agent here.

The website chat button allows visitors to start conversations with your business directly from your website. It connects to Kommo’s messenger system, enabling you to manage incoming messages from different channels in one place. You can customize its appearance, select the communication channels it supports, and track conversations within Kommo.

When connecting your Shopify store to Kommo, a website chat button will be automatically installed in your store. Read our article to learn how to customize it.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our free 14-day trial or book a free live demo to see it in action!