Meet Kommo’s new left menu

Over time, Kommo has grown to include more tools and features, and the old menu wasn’t keeping up. Key features were sometimes buried several clicks deep, and in some cases, the same tools appeared in more than one place. This made it harder to know where to go and slowed things down.

The new left menu is our way of simplifying that experience. By grouping tools into clear sections we’ve made navigation more consistent and predictable. The result: less time searching, fewer clicks, and a workspace that feels cleaner and more organized.

The new left menu is designed to save you time and bring more clarity to your daily work. Here’s how it’s different:

• Clear sections – Tools are logically organized into hubs like Communication, Pipelines, AI & Automation, and Insights, so you always know where to look.
• Smarter settings – Profile, notifications, workspace, and billing are now gathered in one place, making account management more straightforward.
• Consistent navigation – Whether you hover or click, the behavior is now the same across all sections.
• Collapsible design – Expand the menu to see details, or keep it slim to maximize space and reduce distractions.

Each part of the new left menu is built around a key area of your daily work.

Looking for all your conversations in one place? Previously, chats and emails were spread across different sections. The new Communication section brings them together so you can access them without jumping around:

• Chat inbox – manage customer messages from connected channels in a single view.
• Team chat – collaborate with colleagues in real time without leaving your workspace.
• Email inbox – send, receive, and organize emails directly inside Kommo.

In the old menu, creating and managing your pipelines took a few extra clicks and a lot of looking around. Now the Pipelines section makes everything visible at a glance, so you can create, reorder, or manage pipelines right from the menu:

• Switch quickly – move between pipelines instantly by hovering over the pipeline list.
• Create a new pipeline – open the … menu → Add pipeline, then give it a name.

• Reorder pipelines – choose Reorder pipelines in the … menu and drag them into the order that works best for you.

• Manage pipelines – hover over a pipeline name and open the … menu to automate, rename, archive, or delete it.

• All leads & archived – view every lead across pipelines in All leads, or check past deals in Archived pipelines.

Looking for the Calendar section? All the features you know and love are still here, but the name has been changed to tasks to better reflect its true purpose.

The Lists section hasn’t changed in functionality, but it now has a cleaner and more consistent design. You’ll still manage contacts, companies, and files the same way, just with a smoother interface:

• Access everything – view media uploads, contact lists, and company lists in one centralized section.

• Add a new list – click the + icon, choose the type of list you want, and give it a name.

• Rename a list – hover over any list name and open the … menu to update it whenever needed.

The AI & Automation section acts like a central hub for all your efficiency-boosting tools. Bots, templates, and AI features are now gathered in one place, so everything you need to automate and streamline your work is right at your fingertips:

• Bots – build automated flows to handle routine tasks and guide leads through your pipeline.
• Chat templates & email templates – save and reuse messages for faster, consistent communication.
• Broadcasting – send messages to many clients at once without leaving Kommo.
• Kommo AI – get AI-powered assistance for writing, replying, and managing client conversations.
• AI agent – automate client communication with an always-available virtual assistant.
• AI knowledge sources – connect your own content so the AI can provide smarter, more accurate replies.

This section hasn’t changed much — we just renamed it and moved the Dashboard here. You’ll still find Stats, Reports, and Analytics, now grouped together under Insights.

Nothing has changed here — you still have all your familiar tools, just in the updated menu layout:

• Features overview – see all the available tools at a glance.
• Broadcasting – send campaigns to multiple clients at once.
• Templates – use or create WhatsApp message templates.
• Bots – automate conversations with your contacts.
• AI agent – enhance client interactions using AI-powered assistance.

Settings used to feel a little scattered. Now they’re grouped more logically, with a few updated names, so everything feels tidier and more consistent.

• Profile settings – manage your personal information and update your account details.
• Notifications – choose how and when you receive alerts.
• Workspace settings (formerly General settings) – customize your workspace to fit your team’s needs.
• Chat settings – adjust preferences for chat behavior and appearance.
• Email settings – set up and manage email sync with your Kommo account.
• User management – add or remove team members and assign roles.
• Billing – view invoices and update payment details.
• Integration marketplace – explore and connect new tools to expand your workflow.

Formerly just the Help Center, this section now gives you faster access to the support you need:

Help center – browse articles and step-by-step guides to solve common questions.

AI Copilot – get instant answers powered by AI for quick assistance.

Contact support – start a chat with our team for personalized help.

Knowledge base – search in-depth resources whenever you need detailed information.

Profile has moved to the bottom of the menu and is now split into two blocks for easier access:

1. User block – shows your name and ID, with options to:

• Switch between Light, Dark, or System themes

• See your notifications
• Log out
• Revert to the classic left menu
• Open Profile settings

1. Workspace block – shows the workspace name and ID, with options to:

• Switch between workspaces

• Open Workspace settings and customize the left menu

• Head to Billing to manage your plan

• Phone icon – appears in the menu only when telephony integration is connected.

If you had pipelines, lists, or integrations pinned in your old menu, don’t worry — they’re still here. Pinned items now appear grouped together below the main sections, so you can continue to access your favorites easily.

Choose the menu style that works best for you:

To switch from the classic to the new left menu:

1. Click your profile avatar → Profile.

1. Change the Left menu field to New left menu and click Save.

To switch back to the classic left menu:

1. Click on your profile avatar.

1. Change the Left menu field to Classic left menu.

Tried the new menu? We will be continuing to improve it, and we’d love your thoughts!

Click Share your thoughts, rate your experience, and drop a message. You can even join our product research to help shape future updates.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a live demo.