Meet Kommo’s new left menu

Over time, Kommo has grown to include more tools and features, and the old menu wasn’t keeping up. Key features were sometimes buried several clicks deep, and in some cases, the same tools appeared in more than one place. This made it harder to know where to go and slowed things down.

The new left menu is our way of simplifying that experience. By grouping tools into clear sections we’ve made navigation more consistent and predictable. The result: less time searching, fewer clicks, and a workspace that feels cleaner and more organized.

The new left menu is designed to save you time and bring more clarity to your daily work. Here’s how it’s different:

• Clear sections – Tools are logically organized into hubs like Communication, Pipelines, AI & Automation, and Insights, so you always know where to look.
• Smarter settings – Profile, notifications, workspace, and billing are now gathered in one place, making account management more straightforward.
• Consistent navigation – Whether you hover or click, the behavior is now the same across all sections.
• Collapsible design – Expand the menu to see details, or keep it slim to maximize space and reduce distractions.

Each part of the new left menu is built around a key area of your daily work.

Home is the first section and gives you a quick overview of your account while helping you get set up. It includes:

• Billing – view your Kommo plan and how many subscription days are left.
• Book a free demo – schedule a Zoom call with a Kommo account manager to explore the platform and get your questions answered.
• Quickstart checklist – see which steps are left to make the most of Kommo.
• What’s new in Kommo – catch up on the latest updates and new features.

Looking for all your conversations in one place? Previously, chats and emails were spread across different sections. The new Communication section brings them together so you can access them without jumping around:

• Chat inbox – manage customer messages from connected channels in a single view.
• Team chat – collaborate with colleagues in real time without leaving your workspace.
• Email inbox – send, receive, and organize emails directly inside Kommo.

In the old menu, creating and managing your pipelines took a few extra clicks and a lot of looking around. Now the Pipelines section makes everything visible at a glance, so you can create, reorder, or manage pipelines right from the menu:

• Switch quickly – move between pipelines instantly by hovering over the pipeline list.
• Create a new pipeline – open the … menu → Add pipeline, then give it a name.

• Reorder pipelines – choose Reorder pipelines in the … menu and drag them into the order that works best for you.

• Manage pipelines – hover over a pipeline name and open the … menu to automate, rename, archive, or delete it.

• All leads & archived – view every lead across pipelines in All leads, or check past deals in Archived pipelines.
• Restore a pipeline - go to … menu → Click Unarchive.

The Tasks section is now called Calendar and includes more powerful scheduling features. It supports two types of events:

• Tasks — for internal work
• Appointments — for meetings with clients

Set your availability to keep your schedule organized, prevent overlapping events, and ensure nothing is booked outside your working hours.

The Lists section hasn’t changed in functionality, but it now has a cleaner and more consistent design. You’ll still manage contacts, companies, and files the same way, just with a smoother interface:

• Access everything – view media uploads, contact lists, and company lists in one centralized section.
• Add a new list – open the … menu → Click the + icon, type the name and press Enter.

• Rename or delete a list – hover over any list name and open the … menu. From there, you can update or remove it anytime.

In the new left menu, the AI Agent has its own section.

The Kommo AI Agent is a virtual assistant that can communicate with your clients on your behalf. It can reply to messages, provide information about your company and products, create tasks, move leads to new stages based on conversations, and more.

In the AI Agent section, you can set up the agent and test how it works.

Learn more in the Kommo AI agent overview article.

The Automations section acts like a central hub for all your efficiency-boosting tools. Bots, templates, and broadcasting are now gathered in one place, so everything you need to automate and streamline your work is right at your fingertips:

• Bots – build automated flows to handle routine tasks and guide leads through your pipeline.
• Chat templates & email templates – save and reuse messages for faster, consistent communication.
• Broadcasting – send messages to many clients at once without leaving Kommo.

This section hasn’t changed much — we just renamed it and moved the Dashboard here. You’ll still find Stats, Reports, and Analytics, now grouped together under Insights.

Now you can pin any installed integration to the left menu for quick and easy access — whether it’s WhatsApp Business, TikTok, Instagram, or others.

To help you get started, we’ve already pinned WhatsApp Business for you. Prefer a different setup? No problem — you can unpin it anytime in Profile settings.

You can pin not only integrations, but also pipelines, lists, and other items using the Pinned items section.

You’ll find it right below Pinned integrations in the left menu.

To pin or unpin items, go to Workspace settings — the blue pin icon means the item is pinned, and the red crossed pin icon means it’s unpinned.

Settings used to feel a little scattered. Now they’re grouped more logically, with a few updated names, so everything feels tidier and more consistent.

• Profile settings – manage your personal information, update your account details, and set up your notifications.
• Workspace settings (formerly General settings) – customize your workspace to fit your team’s needs.
• Chat settings – adjust preferences for chat behavior and appearance.
• Email settings – set up and manage email sync with your Kommo account.
• Billing – view invoices and update payment details.
• User management – add or remove team members and assign roles.
• AI settings – enable Kommo Copilot, Reply suggestions, and Task suggestions to speed up communication with your clients.
• AI knowledge sources – Knowledge sources are links, documents, or text that Kommo AI uses to learn about your company and products. You can add, edit, or delete them here.
• Integration marketplace – explore and connect new tools to expand your workflow.

Formerly just the Help Center, this section now gives you faster access to the support you need:

• AI Copilot – get instant answers powered by AI for quick assistance.
• Hire an expert – send us a request, and we’ll help you find a local Kommo partner to assist with CRM customization, team onboarding, and boosting sales.
• Contact support – start a chat with our team for personalized help.
• Knowledge base – search in-depth resources whenever you need detailed information.

All your notifications are now in one place — the Notification center.

Here, you can sort, mute, or manage them in bulk (mark as read or delete).

Profile has moved to the bottom of the menu and is now split into two blocks for easier access:

1. User block – shows your name and ID, with options to:

• Open Profile settings
• Change the theme

• Revert to the classic left menu
• Log out

1. Workspace block – shows the workspace name and ID, with options to:

• Switch between workspaces

• Open Workspace settings and customize the left menu

• Head to Billing to manage your plan

Phone icon – appears in the menu only when telephony integration is connected.

Tried the new menu? We will be continuing to improve it, and we’d love your thoughts!

Click Share your thoughts, rate your experience, and drop a message. You can even join our product research to help shape future updates.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.