Kommo Copilot overview

May 19, 2025

All Kommo AI features are free, except the AI agent. The AI agent is free during your trial and is available as a paid add-on on any plan afterward. Please contact our support team for more information.

What you’ll need:

  • Available in Base, Advanced, and Enterprise plans, or with an active 14-day trial.
  • Learn how to work with Copilot in our how to use article.

Keep in mind:

  • Only admins can enable or disable Kommo Copilot in a workspace. Once it’s enabled, all users can start using Copilot in their workspace.
  • Copilot works in any language, with best results in English, Spanish, Portuguese, Indonesian, Turkish, and Russian.
  • Usage limits apply. If you hit a limit, contact Support to reset it.
  • Copilot is regularly updated to improve answer quality and performance, so its interface and responses may change over time.

Kommo Copilot is an AI assistant built into your Kommo account. It helps you work with leads and complete simple tasks faster. Copilot uses your workspace data — like chats, notes, tasks, and lead fields — to give you clear answers, summaries, and suggestions.

Use cases

  • Find answers to Kommo questions – Copilot searches the Kommo knowledge base and returns relevant answers with images and links to related articles.
  • Answer general questions – for non-Kommo queries, Copilot pulls information from open sources and includes citations when available.
  • Fill missing lead details – Copilot scans chats, tasks, notes and audios to suggest missing information, then updates fields once confirmed.
  • Handle missing content in the knowledge base – If Copilot can’t find a matching knowledge base article, it notifies you and provides a link to start a chat with a support representative. You can share the Copilot conversation with them:

Learn how to work with Copilot in the how to use article.

Main subfeatures

AI Knowledge

This feature answers questions using information from your Kommo account. It uses:

  • Lead card data
  • The Kommo knowledge base
  • External sources, when needed

AI knowledge allows you to:

  • create lead summaries
  • spot unanswered questions
  • get suggested replies.

Data Enrichment

This functionality finds missing information in lead cards based on conversations and internal records.

Copilot reviews chats, mails, tasks, notes and audio to suggest values for empty fields such as name, email, or phone number. Once you confirm, the fields are updated automatically.

You can also limit updates. For example, if you type Only fill in the name, Copilot applies only that change.

Learn more about other Kommo AI features in our article.

For details on the Kommo AI Agent, check our guide.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our free 14-day trial or book a free live demo to see it in action!

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