To start working with appointments in Kommo, you’ll need to set up:
Set up your schedule
Schedule in Kommo defines your availability by letting you set working hours and block unavailable times, so appointments can’t be booked during those periods.
By default, Kommo sets availability from 10:00 to 19:00 (or 10 am to 7 pm, depending on your workspace’s time format) Monday to Friday. You can adjust these hours to match your actual schedule.
To set up your schedule:
Step 1. Set up your availability
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Click Calendar in the left menu. Click the three dots ( … ) in the top-right corner. Select Schedule settings.
A new modal will open. Here, you can configure Availability, Limits, and Notifications.
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Click Availability. Toggle the switch next to the days when you’re available. Define the time range for each day.
Step 2. Add a new time interval if needed
If your schedule varies, you can create multiple time intervals for the same day.
This can be done for each day of the week. For example: Tuesday: 10:00–15:00, 17:00–19:00; Friday: 12:00–14:00, 18:00–22:00.
To set it up, follow these steps:
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Click + next to the day you want to edit.
Note: In these examples, time is shown in 24-hour format. The scheduling format depends on your workspace settings.
- Define the time range for the new interval.
Note: To remove an interval, click the trash bin icon next to it.
Step 3. Set up limits
Schedule limits define rules that restrict appointments during certain periods. Here you can configure:
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Vacations and holidays (block specific days or longer periods)
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Go to Schedule settings → Blackout dates. Click + Add blackout dates.
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Select the dates when you’re unavailable. Click Done.
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Scheduling window (how early or late a client can book)
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Click Minimum notice. → Select one of the options (1 day, 3 days, 1 week, or 1 month). Minimum notice is the shortest amount of time required before an appointment can be booked. Clients can only select dates after this period. For example, with a 1-day minimum notice, if a client books on March 1, the earliest available appointment will be March 2.
Click Maximum notice. → Select one of the options (30 days, 2 months, 3 months, 6 months).
Maximum notice is the farthest in advance an appointment can be scheduled. Clients can only select dates within this limit. For example, with a 30-day maximum notice, if a client books on March 1, the latest available appointment will be March 31.
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Scheduling interval (intervals between available start times)
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Click Scheduling interval. → Select one of the options (5 minutes, 15 minutes, 30 minutes, 45 minutes, or 1 hour). Scheduling interval is the time step between available appointment start times. For example, if it’s set to 30 minutes, clients can book appointments at 10:00, 10:30, 11:00, and so on.
Step 4. Set up notifications
You can send automated notifications to your clients using Salesbot.
Learn how to configure a Salesbot in the Create a Salesbot article.
Note: Salesbot will only send notifications to leads. To notify responsible users about upcoming appointments, use Kommo’s built-in notifications.
Step 5. Save schedule settings
Click Save to apply all changes.
Once your settings are applied, your calendar layout will be updated. Available time periods will remain white, while excluded intervals will be shaded.
Set up appointment types
You can create appointment types with their own duration, responsible user, and buffer time between appointments.
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Go to Calendar in the left menu. Click the three dots ( … ) in the top-right corner. Select Manage event types.
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Open the Appointment tab.
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Click + Appointment type.
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Click the pencil icon next to New appointment type and enter the appointment type name.
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Define the appointment duration. To do so, click the Duration dropdown. Select one of the options (15 mins, 30 mins, 1 hour, 2 hours)
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Define the Buffer time.
Buffer time is extra time added before or after an appointment to prevent back-to-back bookings. It creates a short break so the responsible user can wrap up and prepare for the next meeting.
Click the Before appointments dropdown. → Select an option.
Click After appointments dropdown. → Select an option.
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Click the Responsible user dropdown. → Select a user.
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Click Save to apply all settings.
Learn how to create, reschedule, and cancel appointments in our Manage appointments in Kommo article.
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
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