Create an AI agent using automatic setup

February 11, 2026

What you’ll need:

  • Available with an active 14-day trial, and as a paid add-on on Base, Advanced, and Enterprise plans (after the trial).

Keep in mind:

  • The guided setup is available during the 14-day trial only.
  • Trial accounts can upload up to 10 sources; paid plans up to 100.
  • The AI agent only replies to incoming messages and can’t start conversations.
  • Only one AI Agent can be active per workspace. Saving a new agent will overwrite the existing one.
  • To ensure fair use and prevent system overload, usage limits apply. If you hit a limit, an error will appear – you can purchase an AI agent package or contact Support for help.

This guide walks you through the guided setup so you can quickly create and activate an AI agent in your Kommo workspace.

Set up an AI agent automatically

This setup flow is designed to help users quickly create and try an AI agent with minimal configuration. It automatically generates a ready-to-use agent using information you provided during onboarding (for example: industry, company name, subdomain, etc.).

This option is useful if you want to try the AI agent quickly and review or adjust the setup later.

To get started:

  1. Go to the AI agent section, then click Get started on the landing page.

  1. Wait while the AI agent is being generated.

  1. You’ll see a preview of the generated agent. Test it by sending a message, and restart the preview at any time by clicking the Restart button.

  1. Then, click Set up your AI agent to continue.

  1. Connect at least one channel (for example: WhatsApp Business, Instagram, etc).

  1. A confirmation modal will appear to let you know the agent is active. You can review and adjust the generated settings in the AI agent section.

You can skip this guided setup, but to continue setting up the AI agent later, you’ll need to connect a channel and activate the agent first. If you want to set up the AI agent manually, check our setup guide.

After your AI agent is active, see the how to use guide to learn how it works in live conversations.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our free 14-day trial or book a free live demo to see it in action!

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