WhatsApp Business Integration

Kommo’s WhatsApp Business integration, powered by Meta, offers businesses a direct, scalable, and cost-effective way to manage customer interactions. As an official Meta Partner, Kommo provides enhanced features such as interactive message formats, advanced automation, and real-time analytics, all within a unified CRM platform.

Use this integration to engage customers and automate conversations instantly:

• Interactive messaging: Utilize buttons, lists, and carousels to create engaging customer interactions.
• Advanced automation: Implement Salesbot to automate responses and workflows, improving efficiency.
• Real-time analytics: Monitor message delivery, read status, and customer engagement metrics.
• Unified inbox: Manage all WhatsApp communications alongside other channels in one place.
• Multi-number support: Connect and manage multiple WhatsApp numbers within Kommo.

Kommo users appreciate the seamless integration of WhatsApp Cloud API through the WhatsApp Business integration in Kommo, which allows for efficient management of customer communications. The interactive messaging capabilities enhance customer engagement, while advanced automation features reduce manual effort. Real-time analytics provide valuable insights into customer interactions, enabling businesses to optimize their communication strategies. Being an official Meta Partner ensures reliable service and early access to new features, keeping businesses ahead in the competitive landscape.

• Navigate to Settings > Integrations in Kommo.
• Select WhatsApp Business and click Install.
• Follow the prompts to authenticate with your Facebook account and set up your WhatsApp Business profile.
• Verify your phone number and complete the setup process.

Learn more in our setup guide or read our blog article to explore all the features.

• Kommo account (available on all plans, including the free trial period)
• A dedicated phone number capable of receiving SMS or voice calls
• A Facebook Business account